Program Overview

When ICAN launched our Home and Community-Based Services (HCBS) in 2017, we knew these supports were needed. We soon discovered just how needed in-home care for children and adults was. HCBS has grown to be one of ICAN’s largest programs, reaching over 205 people across four counties this year.

ICAN provides Home and Community Based Services to qualified adults. These services are available to support an individual in living their best life by assisting with improving mental health, encouraging the road to recovery, learning or relearning a skill, finding a job, etc. ICAN currently offers through our own IPA providers the following services: Peer, Psychosocial Rehab, Habilitation and Family Support and Training. We also provide linkage to other needed services and supports if ICAN cannot provide them.


  • Adults 21 years and older who have a Managed Care Medicaid plan with Fidelis, Excellus or United Healthcare and have been identified as HARP enrolled or eligible.

Making A Referral

Please contact Laura Trela at 315-731-2661 or  Referrals are available for download on this site and can be faxed to 315-792-9578 or emailed to

  • 4,580
    Total number of face to face hours made with clients in 2020.
  • 156
    The average number of individuals receiving supported by ICAN's HCBS services PER MONTH in 2020.
  • 670
    Hours of telehealth support provided through HCBS services during the pandemic in 2020.

Home & Community Based Services (HCBS) Age Group

  • Adults
View Counties
  • Herkimer
  • Madison
  • Oneida

HCBS services are provided to individuals in their home and community.  This program operates out of ICAN's satellite office at the Brodock Building, 502 Court Street in Utica.

Why Consider Home & Community Based Services (HCBS)

Our Team Approach

We embrace the Wraparound model for all of our care, services and programs. Our staff works collaboratively to develop and implement customized treatment plans for the individuals and families in our programs, and each team member contributes to our clients’ successes.

Empowerment & Support

At ICAN, we strive to empower and support individuals and families facing life challenges, by providing them with the tools to make the best decisions for themselves and their families. We assist them with succeeding in any goal they may have set, whether it be recovering from addiction, finding success in the classroom, creating a healthy home for their family as they anticipate the birth of a child, or seeking support and community resources, all while keeping families together as they process through their traumas.

Access To Resources

We connect individuals and families with critical community resources, such as access to physical and mental health providers, employment opportunities, housing options, peer support groups, and Wraparound services. We understand that access to some of these services can be difficult to attain during certain life challenges, and we are here to help individuals and families overcome this obstacle.


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