Program Overview

ICAN’s Adult Care Management services are vital to the lives of the individuals that we serve. Our Care Coordinators work in a person-centered approach to help our clients become healthy and successful on their own terms. Our Care Coordinator/Client relationships offer the encouragement to help individuals achieve goals they have set for themselves.

Through Adult Care Management, we strive to improve the physical, mental and emotional well-being of adults facing a serious mental illness, HIV/AIDS and/or two or more chronic medical conditions.


  • Must be an adult aged 18 and older.

  • Must be diagnosed with a serious mental illness, HIV/AIDS and/or two or more qualifying chronic medical conditions.

  • Individuals must have active Medicaid.

Making A Referral

Referrals for Care Management services can be made by contacting our Outreach Manager, Margaret Willson at (315) 731-2611 or Outreach Specialist, Jennifer Evola at (315) 731-2666.

Referrals can be made over the phone or in person. Any individual who feels they’re in need of services may self-refer or have a family member, friend or other service provider complete the referral on their behalf. All of our referrals are faxed in and filtered through Central New York Health Home Network, and are then assigned to us, the Care Management agency, for outreach and enrollment.

  • 554
    Individuals enrolled in services in 2020.
  • 147
    Clients are HARP enrolled.
  • 80%
    Newly enrolled clients are considered high acuity, with significantly higher level of support needed and required.

Adult Care Management Age Group

  • Adults
  • Seniors
View Counties
  • Herkimer
  • Madison
  • Oneida

Our Care Management program is located in ICAN’s Brodock Press location at 502 Court St. Suite 402 Utica, NY 13502.

Why Consider Adult Care Management

Our Team Approach

We embrace the Wraparound model for all of our care, services and programs. Our staff works collaboratively to develop and implement customized treatment plans for the individuals and families in our programs, and each team member contributes to our clients’ successes.

Empowerment & Support

At ICAN, we strive to empower and support individuals and families facing life challenges, by providing them with the tools to make the best decisions for themselves and their families. We assist them with succeeding in any goal they may have set, whether it be recovering from addiction, finding success in the classroom, creating a healthy home for their family as they anticipate the birth of a child, or seeking support and community resources, all while keeping families together as they process through their traumas.

Access To Resources

We connect individuals and families with critical community resources, such as access to physical and mental health providers, employment opportunities, housing options, peer support groups, and Wraparound services. We understand that access to some of these services can be difficult to attain during certain life challenges, and we are here to help individuals and families overcome this obstacle.

What People Have To Say About Adult Care Management

I like ICAN because the workers have been very supportive and always work to best suit my needs. They are caring and have always been there when I need them. Everyone I have interacted with at ICAN has been courteous, respectful, and professional.
George G.
ICAN has made believe that I am worth and can do so much more if I put my mind to it. I finally believe in myself because ICAN helped me get on the right track.
Nelly R.
When I arrived in Utica in January 2017, I had no support system to help me navigate the different services and organizations that I needed to assist with my mental health and human services. ICAN was that support and helping hand that enabled and empowered me to make huge strides to become self-reliant and proactive in many areas of my life.
Ken R.
For several years, ICAN has provided me with a platform to stand on so that I can make the necessary changes to grow. I have received continued support and access to necessary agencies in the community. I have had a sense of safety and optimism that was previously absent in my life. My Care Manager’s professionalism has continued to assist me and my needs to provide hope and continuity.
Korry R.

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