Program Overview

Within Children’s Care Management, which is overseen by the New York State Department of Health, our Youth Care Coordinators provide youth and families with a variety of individualized services and community resources based on family needs. This includes educational support; social supports within the community; and linkage to primary care, dental, and mental health.

Our family-driven services are designed to empower families and individuals, promote physical and mental health, and provide behavioral health resources so youth may make positive behavioral decisions. Children’s Care Management has been rapidly growing since it started in 2016. It is currently in four counties – Oneida, Herkimer, Madison and Otsego with offices in Utica and Herkimer.


  • Children ages 0 to 21.

  • Must be on Medicaid.

  • Eligibility criteria is also based on qualifying mental and/or physical health diagnosis.

Making A Referral

We work with two Health Home Agencies: Central New York Health Home Network (CNYHHN) and Children's Health Home of Upstate New York (CHHUNY). The Children’s Care Management program is authorized to provide services through guidance and support under the New York State Department of Health. 

Completed referrals for either Health Home should be faxed directly to (315) 792-9578.

To attention:

Janadene Stallman
Care Management Outreach Manager
Phone: (315) 731-2650


Brien Young
Care Management Outreach Supervisor
Phone: (315) 939-3896

Referral forms are available to download below on this page.

  • 2016
    When Children’s Care Management became part of ICAN.
  • 300
    Children and youth throughout Central New York receive services from Children’s Care Management in 2020.
  • 14
    Youth Care Coordinators and 1 Outreach Specialist currently provide services for this program, nearly tripled from when the program first began, a testament to its growth and evolution.

Children’s Care Management Age Group

  • Children
View Counties
  • Herkimer
  • Madison
  • Oneida
  • Otsego

ICAN works with two Health Home Agencies: Central New York Health Home Network (CNYHHN) and Children's Health Home of Upstate New York (CHHUNY).

Why Consider Children’s Care Management

Our Team Approach

We embrace the Wraparound model for all of our care, services and programs. Our staff works collaboratively to develop and implement customized treatment plans for the individuals and families in our programs, and each team member contributes to our clients’ successes.

Empowerment & Support

At ICAN, we strive to empower and support individuals and families facing life challenges, by providing them with the tools to make the best decisions for themselves and their families. We assist them with succeeding in any goal they may have set, whether it be recovering from addiction, finding success in the classroom, creating a healthy home for their family as they anticipate the birth of a child, or seeking support and community resources, all while keeping families together as they process through their traumas.

Access To Resources

We connect individuals and families with critical community resources, such as access to physical and mental health providers, employment opportunities, housing options, peer support groups, and Wraparound services. We understand that access to some of these services can be difficult to attain during certain life challenges, and we are here to help individuals and families overcome this obstacle.


Referral Form: The Children’s Health Home of Upstate New York (CHHUNY)

Referral form: CNYHHN

What People Have To Say About Children’s Care Management

My daughter and I have been struggling with my grandson’s behaviors for a while now. We tried getting him assessed, doing time outs, and starting medication management. Nothing really seemed to work for us and we felt like we had nowhere to turn. We are fairly new to the county and didn’t know what resources were out there. I am so happy that my grandson was referred by his school… Read More
Terry M.
Oneida County

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