Career Opportunities

ICAN offers a variety of career opportunities for individuals to work with children and their families in a field that is rewarding, challenging and dynamic.

Explore opportunities here if you are interested in joining our team in helping to keep families together. We strive to provide our employees with an experience that is enjoyable, supportive and rewarding in many ways.
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  • Graphic Design & Production Specialist

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with an emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time Graphic Design & Production Specialist position.

    The Graphic Design and Production Specialist supports the overall brand of ICAN by managing a range of creative and marketing functions with a focus on production design (print and digital) and an emphasis on concept, preparation and follow through on a multitude of projects of differing scopes. The Specialist is responsible for creating and maintaining consistent, comprehensive and creative design across all marketing channels that will reach and engage current key stakeholders, clients and supporters as well as attract new ones. The Specialist will provide materials for ICAN, all of its internal programs and additional entities including the Utica Children’s Museum and Elevate CNY Sports Complex. The Marketing team at ICAN upkeeps and enhances multiple websites, email marketing systems and social media platforms. The Specialist will promote ICAN’s identity, brand, philosophy and mission by performing the following duties.

    Annual Salary: $50,000- $55,000.  This range is an estimate based on an applicant’s skills and experience. 
    This is a non-exempt position, paid at an hourly rate.


    *Application Deadline: Friday, November 28, 2025*

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

    Duties & Responsibilities

    • Executes all stages of design, from concept to final product for: Print design (brochures, rack cards, booklets, advertisements, program books, event graphics, postcards, outdoor billboards, transit, direct mail, annual reports); Digital design (digital ads, video, pitch decks, social media graphics, email marketing, website design, etc.)
    • Creates design comps, rough drafts, storyboards, superimpositions, thumbnails, initial graphic concepts
    • Responsible for setting production timelines.
    • Develops and pitches concepts for new marketing materials and campaigns.
    • Creates and leads presentations to sell concept/work to internal teams, programs and departments.
    • Proof marketing materials, website, vendor proofs and other content.
    • Estimates projects as necessary, traffics and tracks print jobs to ensure quality and timeliness.
    • Builds and maintains relationships with key vendors (printers, programmers, photographers, videographers, mail houses, etc.).
    • Establishes, communicates and upkeep of project timelines and deadlines.
    • Pulls statistics and data from various platforms, assists in analyzing and distilling, and prepares for quarterly/annual reports.
    • Contributes design content and proofing to biweekly email communications in partnership with Marketing Manager and Communications & PR Specialist.
    • Internal brand work (create and implement) for new entities, programs or departments.
    • Updates and maintains comprehensive calendar(s) of communications, advertising and social media through team collaboration, market research, analysis of similar entities and competitors, and trending opportunities.

    Education/Experience

    • Bachelor’s Degree in Graphic Design preferred.
    • Practices inclusive marketing approaches in all aspects of our work – assuring representation, participation and outreach to a diverse array of subject, coworkers, vendors and other participants in projects
    • Proven knowledge of required software and technologies (Adobe Creative Cloud, Google Suite, Project Management Software, Microsoft 365, Website Admin Systems, MailChimp/Constant Contact. Candidate with photography ability and/or video editing software a plus.).
    • Graphic design, production design, or related field required along with 5-7 years of design experience in a well-established production and creative role; or equivalent combination of education and experience.
    • Candidates will be asked to submit portfolio link and/or samples
    • Ability to work in a fast-paced creative environment, meeting or exceeding deadlines.
    • Excellent time management skills and a sense of urgency.

    Employee Benefits

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • 401K Retirement Plan
    • 4-Day Workweek (optional)
    • Paid Vacation Time
    • Paid Sick Leave
    • Paid Personal Time
    • Paid Bereavement Time
    • Paid Birthday Leave
    • 9 Paid Holidays
    • Tuition Assistance Program
    • Employer Paid Life Insurance
    • Long-Term Disability
    • Employee Assistance Program
    • Insurance Buy Back
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • Healthy Families Montgomery/Schoharie County Program Supervisor

    Healthy Families of Montgomery and Schoharie Counties

    Integrated Community Alternatives Network (ICAN), a Community-based wraparound provider of Social and Mental Health services with an emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time Healthy Families Program Supervisor position, in Montgomery/Schoharie counties. This position is located in Amsterdam, NY.

    The Healthy Families Montgomery County Program Supervisor provides ongoing, intensive, professional supervision to direct service staff.  This will include either or both of the components of service, family support or family assessment.  The supervision is directed not only toward assuring quality of service provision, but also toward protecting the integrity and respect of the families. The Healthy Families Program Supervisor will support the philosophy and mission of the agency by performing the duties listed below.

    The annual salary generally ranges between $46,000-$50,000. This range is an estimate based on an applicant’s skills and experience.

    Working hours are 8:30am-4:30pm, Monday through Friday for a 35-hour workweek. Must be available occasionally on evening and/or weekends, as needed programmatically.

    *Application Deadline: Friday, November 21, 2025*

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

     

     

    Duties & Responsibilities

    • Direct supervision of Family Support Specialists (FSS) and/or Family Resource Specialists (FRS).
    • Schedules and directs work of FSSs and/or FRSs.
    • Assists in interviewing, hiring, evaluating, and with training of FSSs and/or FRSs.
    • Provides supervision, case management and monitoring of FSSs’ and/or FRSs’ performance.
    • Maintains a work environment that provides maximum safety and health.
    • Ensures that staff have needed materials.
    • Conducts or arranges for family and child assessments conducted during home visiting.
    • Conducts client record reviews and maintains required data collection systems.
    • Provides documentation on services needed by and provided to each family.
    • Responsible for data entry into the statewide system for staff.
    • Performs other related duties as assigned.

    Education/Experience

    • An advanced degree in a Health or Human Service field, or a bachelor's degree in a Health or Human Service field and five (5) years experience in a home visiting program, with supervisory experience preferred. --OR--
    • Three (3) years direct service in a Healthy Families Program as an FSS or FRS, a documented history of progressive professional development, and an Associate's degree in a related field, with supervisory experience preferred.
    • Valid NYS Driver's License is required.

    Employee Benefits

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • 401K Retirement Plan
    • 4-Day Workweek (optional)
    • Paid Vacation Time
    • Paid Sick Leave
    • Paid Personal Time
    • Paid Birthday Leave
    • Paid Bereavement Time
    • 9 Paid Holidays
    • Tuition Assistance Program
    • Employer Paid Life Insurance
    • Long-Term Disability
    • Employee Assistance Program
    • Insurance Buy Back
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • Healthy Families Resource and Support Specialist

    Healthy Families of Oneida County

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with an emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time Resource & Support Specialist position, within our Healthy Families Program.(click here for Program information.)

    A Healthy Families Resource and Support Specialist identifies, recruits and interviews families to assess health and social service needs of families and children to determine their level of risk. Conducts outreach and in-home recruitment, in addition to home visiting activities for expecting and new parents. The Healthy Families Resource and Support Specialist does so by performing the following duties and responsibilities.

    The annual salary generally ranges between $40,000- $41,200. This rate is an estimate based on an applicant's skills and experience.

    Working hours are 8:30am-4:30pm, Monday through Friday for a 35 hour workweek. Must be available occasionally on evening and/or weekends, as needed programmatically.

    *Application Deadline: Friday, November 21, 2025*

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

    Duties & Responsibilities

    • The HF Resource and Support Specialist identifies, recruits and interviews families in their home to determine level of risk, obtaining informed consent from the family and referring families to appropriate resources (including home visiting services).
    • Provide interventions/referrals that are family centered and strength based directed at establishing a trusting relationship.
    • Maintain a caseload and conduct regular home visits with families to assist them in strengthening their parent-child relationship.
    • Assist parents in improving their skills to optimize the home environment, improving the family support system and increasing the family’s ability to problem solve and assume the role of advocate for themselves and their children.
    • Assures that all records are accurate and up-to-date. HFRSS will utilize a computer and other office equipment to gather, record, retrieve, collate, copy, and disseminate information.
    • Attends center meetings, case reviews, staff meetings, parent meetings, in-services, tabling events, supervisions, and other meetings/trainings as directed.
    • Responsible for assisting the family in establishing goals and a plan for accomplishment of these goals.
    • Responsible for assessing realistic short term and long-term goals for normal growth and development of target children.
    • Responsible for working flexible hours to meet the needs of working families and availability for emergency situations.
    • Establish and maintain personal and programmatic boundaries, while providing supportive services.
    • Offer strong interpersonal skills and the ability to relate to individuals who may not share basic commonality including value system and behavior norms.
    • Maintain confidentiality of all acquired information.

    Education/Experience

    • A high school diploma/GED with experience working with, or assisting, at-risk children and families in a community setting.
    • Knowledge of infant and child development is preferred.
    • Valid Driver’s License and reliable transportation is required.

    Employee Benefits

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • 401K Retirement Plan
    • Paid Vacation Time
    • Paid Sick Leave
    • Paid Personal Time
    • Paid Bereavement Time
    • Paid Birthday Leave
    • 9 Paid Holidays
    • Tuition Assistance Program
    • Employer Paid Life Insurance
    • Long-Term Disability
    • Employee Assistance Program
    • Insurance Buy Back
    • Employee Wellness Benefit
    • Longevity Awards
    • 4-Day Workweek (optional)
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • Youth ACT Care Manager

    Youth ACT

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time Youth ACT Care Manager position.  

    ICAN’s Youth Assertive Community Treatment (ACT) is a program designed to address the significant mental health needs of youth ages 10 to 21, who are at risk of entering, or returning home from, high end services, such as inpatient settings or residential services, through the use of a multi-disciplinary team.

    The Care Manager is responsible for working with the family and child in support of identified treatment goals through distinct and targeted service interventions. This position will support the child and family to acquire the necessary skills and abilities to manage their health, improve family relationships, and develop opportunities for pro-social activities and interactions. Adheres to and promotes the philosophy and mission of the company by performing the duties listed below.

    The annual salary generally ranges between $49,000- $53,000. This range is an estimate based on an applicant’s skills and experience.

    *Application deadline: Friday, November 21, 2025*

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

     

     

    Duties & Responsibilities

    • Provides overall case management for the children on their caseload. This includes conducting home visits, treatment planning, family and individual psychoeducation, psychosocial rehabilitation and referrals and linkages.
    • Acts as a liaison between child(ren) and family, agency personnel and other service providers as necessary and appropriate.
    • Assists the child(ren) and family with the development, implementation and monitoring of their individualized plan of care and schedules quarterly meetings to review, revise and discuss such plans.
    • Provides crisis response, which includes a rotating on call schedule amongst the ACT team members
    • Participation in daily morning team meetings and bi-weekly supervision.
    • Documentation / Paperwork - which includes progress notes, treatment plans and documentation into our Electronic Health Record.
    • Support treatment goals through service interventions such as skill development, training and education for families.
    • Utilize and focus on a strengths-based approach and work with the rest of the Youth ACT Team to support all families involved.
    • Maintain consistent, ongoing communication with the entire team.
    • Will initially be required to complete the required ACT Institute trainings as well as obtain and maintain CANS certification.
    • Additional duties may be assigned, on an as needed basis.

    Education/Experience

    • Bachelor's degree (B.A.) in human services or related field such as Psychology, Counseling or Social Services from four-year college or university is required; a Master’s Degree is preferred.
    • At least one to two years of experience working with children and youth with significant emotional disorders, severe mental, emotional and behavioral impairments, histories of hospitalization, and families with complex, multi-system needs, in crisis, with children in a mental health setting, or related experience.
    • Valid NYS Driver's License is required.

    Employee Benefits

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • 401K Retirement Plan
    • 4-Day Workweek (optional)
    • Paid Vacation Time
    • Paid Sick Leave
    • Paid Personal Time
    • Paid Bereavement Time
    • Paid Birthday Leave
    • 9 Paid Holidays
    • Tuition Assistance Program
    • Employer Paid Life Insurance
    • Long-Term Disability
    • Employee Assistance Program
    • Insurance Buy Back
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • Community Based Support Specialist

    SPIN

    Integrated Community Alternatives Network (ICAN), a Community-Based Wraparound provider of Social and Mental Health services with emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill multiple Full-Time Community Based Support Specialist positions, in our CFTSS and SPIN Programs (click here for program information).

    The Community Based Support Specialist works as part of a multidisciplinary team and provides direct services to children and families engaged by ICAN. The wraparound service provider makes service decisions in a variety of settings including biological, pre-adoptive, and/or foster homes, schools, and communities to meet the needs and preferences of the children and families. They are expected to promote the philosophy and mission of the agency through the following (but not limited to) roles:

    ● Family Skills Training
    ● Curfew Checks
    ● Rise and Shine Services
    ● Crisis Avoidance
    ● Psychosocial Rehabilitation
    ● Rehabilitative Psychoeducation
    ● Strength Based Service Planning
    ● Daily Living Skills/Community Integration Treatment

    The annual salary range is $40,000 to $42,000. This range is an estimate based on an applicant’s skills and experience.

    *Application Deadline: Friday, November 21, 2025*

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

     

    Duties & Responsibilities

    • Demonstrate skills that promote a safe physical and emotional environment for the participant within the context of their living environment and community.
    • Successfully complete any/all required trainings (general orientation and service specific) within established timeframes.
    • Adhere to all agency policies including confidentiality, attendance, and cultural sensitivity.
    • Provide any/all services assigned in the active service plan. Including completion of annual and ongoing functional assessments.
    • Attend any/all scheduled team meetings with the Participant and providers and/or with any other individuals involved in the planning and care.
    • Remain in contact with participant, natural support and service coordinator and other providers to ensure continuity of care.
    • Act as a liaison between client and family, agency personnel and other service providers as necessary and appropriate.
    • Participate in the agency’s utilization review, incident reporting and quality improvement program as deemed appropriate by the supervisor.
    • Work directly with participants to provide assistance with learning skills such as budgeting, grocery shopping, home maintenance, pre-vocational training, cognitive remediation, problem solving, and development of functional compensation strategies, medication management, and self-care skills.
    • Work flexible hours as dictated by service need including working weekends, evenings, and split shifts as required.
    • Travel is required in order to provide services in multiple settings including, but not limited to family homes, local schools, community programs, and places of employment.

    Education/Experience

    • Preferred: Associate’s Degree in Education, Special Education, Psychology, Social Work, or related field and four years relevant experience or Bachelor’s Degree in Education, Special Education, Psychology, Social Work, Human Services or related field required.
    • Additional professional development in specialty areas helpful. Ability to adjust to children, staff, and program needs.
    • Experience working with children with severe emotional and behavioral problems required.
    • Valid NYS Driver's License is required.

    Employee Benefits

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • 4-Day Workweek (optional)
    • 401K Retirement Plan
    • Paid Vacation Time
    • Paid Sick Leave
    • Paid Personal Time
    • Paid Bereavement Time
    • Paid Birthday Leave
    • 9 Paid Holidays
    • Tuition Assistance Program
    • Employer Paid Life Insurance
    • Long-Term Disability
    • Employee Assistance Program
    • Insurance Buy Back
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • Development Officer

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time Development Officer position.

    The Development Officer is responsible for developing and managing a comprehensive major gifts program to support the mission of ICAN. This role focuses on identifying, cultivating, soliciting, and stewarding a portfolio of major donors and prospects while collaborating with staff, board members, and volunteers to advance a culture of philanthropy across the organization. The Development Officer applies strategic moves management, data-driven decision-making, and personalized donor engagement to secure leadership-level gifts and long-term donor relationships.

    The Development Officer oversees the strategy and execution of a major gifts fundraising program, managing a personal portfolio of prospects and donors. This role is accountable for revenue generation from individual donors, stewardship, and cross-departmental collaboration. They provide leadership in donor relations, manage development systems and reporting tools, support integrated fundraising campaigns, and contribute to overall development department success. Will promote the philosophy and mission of the agency by performing the following duties.

    The annual salary generally ranges between $65,000-$70,000. The range is an estimate based on an applicant’s skills and experience.

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

    Duties & Responsibilities

    • Develop and implement a comprehensive major gifts strategy aligned with ICAN’s fundraising goals.
    • Maintain and grow a dynamic portfolio of major gift prospects and donors, ensuring consistent, personalized engagement.
    • Align donor interests with organizational priorities to drive long-term philanthropic relationships.
    • Lead a strategic moves management process to guide donors through the pipeline from identification to stewardship.
    • Design and implement individualized cultivation and solicitation plans for each major donor prospect.
    • Schedule and conduct donor visits and meetings, involving board members and key staff as appropriate.
    • Ensure timely and accurate entry of all donor interactions and activities in DonorPerfect.
    • Utilize donor data, analytics, and reporting tools to assess progress and inform fundraising strategy.
    • Track and measure performance of portfolio activities against defined goals.
    • Manage stewardship efforts to ensure major donors receive meaningful engagement and impact reporting.
    • Oversee donor recognition programs, including naming opportunities, in line with donor preferences and organizational guidelines.
    • Partner with staff, board members, and volunteers to support major gifts strategy and cultivate relationships.
    • Promote a culture of philanthropy across departments and teams.
    • Support fundraising events as opportunities for major donor cultivation and engagement.
    • Lead planning and execution of donor-centered events with an emphasis on relationship-building and stewardship.
    • Coordinate with vendors and manage event volunteers to ensure success.
    • Contribute to annual giving and integrated fundraising campaigns.
    • Support development communications, grant proposals, and stewardship reports as needed.
    • Maintain strict confidentiality of donor and organizational information.
    • Adhere to the highest standards of ethical fundraising in accordance with AFP guidelines.
    • Supports the Development and Marketing Director with special projects and other duties as assigned.
    • Participates in organization-wide initiatives and events to support ICAN’s mission and visibility.
    • Represents ICAN at donor meetings, events, and in the community as needed.

    Education/Experience

    • Bachelor’s Degree required in a related field.
    • Minimum 5 years of progressive experience in fundraising, with a focus on major gifts, individual giving, or donor relations.
    • Proven track record of securing major gifts ($5,000+) and meeting or exceeding annual fundraising goals.
    • Experience with donor database systems (DonorPerfect preferred) and fundraising analytics.
    • Strong understanding of fundraising principles, donor lifecycle, and moves management strategy.
    • Excellent interpersonal skills with a talent for building and maintaining relationships with donors, volunteers, and internal stakeholders.
    • Exceptional written and verbal communication skills, including experience writing donor proposals, stewardship materials, and reports.
    • Ability to work independently while also collaborating across departments in a fast-paced, mission-driven environment.
    • Strong organizational and project management skills with attention to detail and deadlines.
    • A valid NYS Driver's License is required.

    Employee Benefits

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • 401K Retirement Plan
    • 4-Day Workweek (optional)
    • Paid Vacation Time
    • Paid Sick Leave
    • Paid Personal Time
    • Paid Bereavement Time
    • Paid Birthday Leave
    • 9 Paid Holidays
    • Tuition Assistance Program
    • Employer Paid Life Insurance
    • Long-Term Disability
    • Employee Assistance Program
    • Insurance Buy Back
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • Marketing Project Specialist

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time Marketing Project Specialist position.

    The Marketing Project Specialist will serve as the primary point of contact for incoming marketing project requests, meeting with team members across departments to define project goals and requirements. They will develop clear project overviews and timelines, input all relevant information into Wrike, and monitor project status to maintain balanced workloads across the marketing team. This position will also serve as the in-house Wrike expert, leveraging the software to improve workflows and drive greater efficiency across ICAN, the Utica Children’s Museum and Elevate. Will promote the philosophy and mission of the agency by performing the following duties.

    The annual salary generally ranges between $55,000-$60,000. The range is an estimate based on an applicant’s skills and experience.


    *Application Deadline: Friday, November 7, 2025*

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

    Duties & Responsibilities

    • Serve as the main contact for all new marketing project requests from internal departments.
    • Facilitate intake meetings to understand project needs, objectives, goals, target audience, and desired outcomes.
    • Create detailed project overviews and briefs that include all necessary specifications and deadlines.
    • Input, manage, and track all marketing projects in Wrike, ensuring proper setup, deadlines, and task assignments.
    • Collaborate with marketing leadership to prioritize tasks and allocate resources effectively.
    • Monitor ongoing projects to ensure they are progressing on schedule and meeting expectations.
    • Serve as the Wrike platform specialist within the department, optimizing the use of the software for project tracking and communication.
    • Identify opportunities for automation and improved workflow design to enhance productivity.
    • Train and support team members and other staff in effectively using Wrike.
    • Maintain and update the marketing project calendar on a daily, monthly, and annual basis to support planning and resource management.
    • Assist in long-term scheduling to align marketing initiatives with organizational priorities.
    • Provide excellent internal customer service by facilitating smooth communication and follow-up across teams.
    • Ensure that all departments receive timely, accurate, and high-quality support for their marketing needs.
    • Act as a liaison between departments and the marketing team to ensure clarity and alignment on all projects.
    • Collaborates with Marketing leadership to ensure internal clients receive a positive, professional, and service-oriented experience throughout every project interaction.
    • Manages post-project feedback surveys to collect insights that drive continuous improvement in internal customer satisfaction and overall project experience.
    • Additional duties may be assigned, on an as needed basis.

    Education/Experience

    • Bachelor’s degree in Marketing, Communications, Business, Project Management, or related field.
    • 2–4 years of experience in a project coordination, traffic, or marketing support role.
    • Familiarity with project management platforms (Wrike strongly preferred).
    • Strong organizational and time management skills, with high attention to detail.
    • Clear written and verbal communication skills and the ability to work across departments.
    • Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.
    • Hands-on experience or certification in Wrike or similar project management tools.
    • Experience supporting marketing or creative teams in a nonprofit or agency setting.
    • Understanding of creative and content production processes.
    • A valid NYS Driver's License is required.

    Employee Benefits

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • 401K Retirement Plan
    • 4-Day Workweek (optional)
    • Paid Vacation Time
    • Paid Sick Leave
    • Paid Personal Time
    • Paid Bereavement Time
    • Paid Birthday Leave
    • 9 Paid Holidays
    • Tuition Assistance Program
    • Employer Paid Life Insurance
    • Long-Term Disability
    • Employee Assistance Program
    • Insurance Buy Back
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • Elevate CNY Sports Team Member (Part-Time)

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill multiple Part-Time Sports Team Member positions at our Elevate CNY Sports Complex in Westmoreland, NY. (Click here for the Elevate CNY website.)

    The Sports Team Member is a part-time, entry level position that provides skilled duties associated with the operation and maintenance of athletic fields and facilities, field preparation and coordination of activities. They are responsible for being part of a team that will work to address the social, emotional and behavioral health needs of ICAN clients in pursuit of true wraparound supports. They will promote the philosophy and mission of the agency by performing the following duties.

    Shifts: We are looking to fill daytime/evening/weekend shifts. 

    Pay Range: $16.00-$19.00, paid at an hourly-rate.

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

    Duties & Responsibilities

    • Prepares initial layout or set-up of athletic fields and maintains fields according to specifications of scheduled events, including football, baseball, softball, soccer, lacrosse, etc.
    • Performs daily field preparation for field activities, litter cleanup, restroom cleanup, facility cleaning and transporting and proper storage of equipment.
    • Monitors grounds, facilities, and buildings on a daily basis, looking for safety concerns and maintenance needs. Completes damage report and notifies supervisor of needed repairs.
    • Assists ICAN team members to help link clients and their families to appropriate resources and services in a timely and coordinated manner both within the facility and within the agency
    • Completes all required documentation in a comprehensive and timely manner as required by ICAN.
    • Maintain statistics for analysis and reporting purposes.
    • Assists with additional duties as required by the program, as needed.
    • Able to book and maintain rentals, and other bookings.
    • Additional duties may be assigned, on an as-needed basis.

    Education/Experience

    • There is no educational requirement for this position. Candidates must have strong attention to detail, excellent time management skills, a thorough knowledge of services provided, well developed advocacy skills, and a knowledge and understanding of sports and recreational programming.
    • Experience working with clients with severe emotional and behavioral problems preferred, but not required.
    • This is a part-time, non-exempt position; will include evening and/or weekend hours to meet the needs of programming and operations.

    Employee Benefits

    • 401K Retirement Plan
    • NYS Paid Sick Leave
    • Employee Assistance Program
    • Employee Wellness Benefit
    • Longevity Awards
    • Tuition Assistance Program
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • Behavior Specialist (Utica City School District)

    School Based Services

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time Behavior Specialist position, within the Utica City School District. (Click here for program information)

    The Behavior Specialist assists teachers, therapists and administrators to work with students with severe emotional and behavioral problems to reach their individual educational and therapeutic goals, as well as improve their social interactions within a school community. Organize and implement academic and experiential activities and provide therapeutic support for students in day treatment programs. Promotes the philosophy and mission of the agency by performing the following duties.

    The annual salary generally ranges between $40,000-$45,000. The range is an estimate based on an applicant’s skills and experience.

    This position is non-exempt and paid at an hourly rate. 

    *Application Deadline: November 7, 2025*

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

    Duties & Responsibilities

    • Assists in the development of the treatment plan and the identification and implementation of behavioral rules and consequences.
    • Monitors, analyzes, and collaborates with teachers, therapists, other mental health staff and students in developing, implementing and monitoring individual student academic and behavioral progress and goals.
    • Monitors student behavior in classroom setting based on information gathered and observed for each assigned student.
    • Participates in program development, case management and supervision.
    • Assists in setting limits with compassion.
    • Directs students to use positive behaviors for success in the classroom and with diverse teaching styles.
    • Utilizes appropriate interventions designed to help students practice coping skills, achieve academic success and eventually apply for transition back to “home” school.
    • Designs, conducts and/or assists in group activities, including recording progress notes for each group and supervises lunchroom and recess, when assigned.
    • Assists teachers in classroom management including: Assists Clinicians by sharing information, Meets with administrators in determining students individual educational and therapeutic goals, Supports building social interactions within a school and local community.
    • Adheres to best practices in professional ethics and boundaries.
    • Evaluates crisis situations and escalated behaviors and provide appropriate interventions and support.
    • Obtains behavior modification by using specific behavior management techniques.
    • Additional duties may be assigned on an as needed basis.

    Education/Experience

    • Associates Degree in Education, Special Education, Psychology, Social Work, or related field and four years relevant experience. – OR --
    • Bachelor’s Degree in Education, Special Education, Psychology, Social Work, or related field required with at least two years relevant experience in traditional and non-traditional youth service setting required.
    • Additional professional development in specialty areas helpful.
    • Experience working with students with severe emotional and behavioral problems required. Ability to adjust to student, staff, and program needs.

    Employee Benefits

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • 401K Retirement Plan
    • Paid Vacation Time
    • Paid Sick Leave
    • Paid Personal Time
    • Paid Bereavement Time
    • Paid Birthday Leave
    • 9 Paid Holidays
    • Tuition Assistance Program
    • Employer Paid Life Insurance
    • Long-Term Disability
    • Employee Assistance Program
    • Insurance Buy Back
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • Preventive Worker

    Kids Herkimer

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time Kids Herkimer Preventive Worker position. (Click here for program information)

    The Kids Herkimer Preventive Worker provides social work services for individuals and families, including children, to assist them with their economic, social and environmental difficulties and does related work as required. The work is performed under supervision with in-service training provided.  The Preventive Worker, in consultation with the supervising worker, formulates and carries out plans to meet the individual needs of the cases assigned.  The Preventive Worker adheres to and promotes the philosophy and missions of the company by performing the following duties and responsibilities.

    The annual salary generally ranges between $44,000-$46,000. The range is an estimate based on an applicant’s skills and experience.

    This is a Non-Exempt position, paid at an hourly rate.
    35-hour workweek, Monday - Friday

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

    Duties & Responsibilities

    • Formulates and carries out plans to meet the needs of the individual or family.
    • Provides counseling to motivate the individual or family to increase their own capacity and confidence in their ability to handle problems.
    • Studies the background and need for care of children referred, securing information from the child, the family, relatives, schools, churches, family courts and other agencies.
    • When foster care is necessary, determines whether the child’s needs can best be met in an institution or a foster family home.
    • Plans with parents and relatives for the care of the children and reestablishment of the home.
    • Establishes a relationship with individuals and families, to persuade them to avail themselves of recommended social services.
    • Identifies the need for services, through in-depth discussions with clients.
    • Maintains liaison with various agencies to which individuals and families can be referred for services.
    • Works closely with other staff personnel, such as homemakers, in carrying out the plan for services.
    • Reviews existing case records for available information, for use in formulating a plan of treatment.
    • Periodically reviews cases, to determine changes in the individual or family’s situations affecting need for services.
    • Additional duties may be assigned on an as needed basis.

    Education/Experience

    • Bachelor’s Degree in Education, Special Education, Psychology, Social Work, or related field required.
    • Working knowledge of Federal, State and local public welfare laws and programs; ability to establish and maintain successful relationships with people; resourcefulness; sensitivity to the reactions of others; good powers of observation and analysis; initiative; tact; emotional maturity; good judgement; physical condition commensurate with the requirement of the job.
    • Minimum of two years relevant experience in traditional and non-traditional youth service setting.
    • Valid NYS Driver's License is required.

    Employee Benefits

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • 401K Retirement Plan
    • 4-Day Workweek (optional)
    • Paid Vacation Time
    • Paid Sick Leave
    • Paid Personal Time
    • Paid Bereavement Time
    • 9 Paid Holidays
    • Tuition Assistance Program
    • Employer Paid Life Insurance
    • Long-Term Disability
    • Employee Assistance Program
    • Insurance Buy Back
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • Street Outreach Supervisor

    Street Outreach

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time Street Outreach Supervisor position.

    The Street Outreach Worker Supervisor  is responsible for oversight of the Street Outreach Team performing street outreach to the homeless in Utica, Rome, and elsewhere in Oneida County. The street outreach team is responsible for identifying homeless persons and families in unsheltered situations (cars, streets, abandoned buildings, out in the woods, etc.) as well as homeless persons and families who present at Oneida County Department of Social Services or at local homeless shelters or soup kitchens. The purpose of the Street Outreach Supervisor  is direct oversight and assistance to  the Street Outreach Team as they engage homeless persons and families to build trusting relationships that will provide a foundation for seeking and accepting services that will allow them to become independent and permanently housed. The Outreach Worker Supervisor will provide support to the team and work closely with the Housing Program Manager to ensure successful operation of the program. 

    Shift: Monday - Friday, 11am to 7pm, with a rotating on-call component.


    The annual salary generally ranges between $50,000-$52,000.     The range is an estimate based on an applicant’s skills and experience.

    This position is non-exempt and paid at an hourly rate. 

     

    *Application Deadline: Friday, October 24, 2025*

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

    Duties & Responsibilities

    • Conduct mobile outreach and create client service engagement opportunities for homeless individuals and families on the streets in absence of other Street Outreach workers
    • Responsible for directing the team as they conduct crisis response and intervention, shelter referrals, and linking families with the appropriate destination for continued services, including referral to and/or enrollment in the CoC’s Coordinated Entry System and linking individuals and families with the appropriate level of housing and services.
    • Collaborates and acts as liaison with other homeless services providers and community resources to facilitate access to the continuum of community services including, basic needs, food, clothing, shelter, hygiene, and laundry; housing assistance; substance abuse education and treatment.
    • Ensures accurate data entry in both internal electronic health record and external database systems.
    • Provides support and guidance as the team assists clients in obtaining housing readiness documentation such as ID, social security card and income verification.
    • Ensures the team is maintaining complete client records, daily activity logs, mileage logs, and other reports as directed.
    • Attend team meetings, case conferences, training workshops and community meetings as needed.
    • Work in close partnership with the Mohawk Valley Housing and Homeless Coalition Planning Office. This includes participating actively in Mohawk Valley Housing and Homeless Assistance Coalition Plenary Meetings and assisting with the annual HUD Point-In-Time count.
    • Assist with screening of potential program participants for Rapid Re-housing programs which may include VI--SPDAT.
    • Ensures that the team is trained and follows safety protocols for community street outreach.
    • Completes all reporting requirements in a timely manner and in accordance with all contract requirements.

    Education/Experience

    • Bachelor's Degree in Social Work with a year or more working experience in a human service field or related field or an Associate Degree in a human service field.
    • 2 or more years of social services experience working with persons and families who are homeless or who have experienced homelessness or a high school diploma/GED and 5 years experience working with persons and families who are homeless or who have experienced homelessness.
    • A valid NYS Driver's License is required.

    Employee Benefits

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • 401K Retirement Plan
    • 4-Day Workweek (optional)
    • Paid Vacation Time
    • Paid Sick Leave
    • Paid Personal Time
    • Paid Bereavement Time
    • Paid Birthday Leave
    • 9 Paid Holidays
    • Tuition Assistance Program
    • Employer Paid Life Insurance
    • Long-Term Disability
    • Employee Assistance Program
    • Insurance Buy Back
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • Resource & Support Specialist

    Healthy Families of Montgomery and Schoharie Counties

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with an emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time Resource & Support Specialist position, within our Healthy Families Program.

    This position is based in Montgomery County at our Amsterdam Location.

    A Healthy Families Resource and Support Specialist identifies, recruits and interviews families to assess health and social service needs of families and children to determine their level of risk. Conducts outreach and in-home recruitment, in addition to home visiting activities for expecting and new parents.  The Healthy Families Resource and Support Specialist does so by performing the following duties and responsibilities:

    The annual salary generally ranges between $40,000-$41,200. This position is non-exempt and paid at an hourly rate. 
    The range is an estimate based on an applicant’s skills and experience.

    Working hours are 8:30am-4:30pm, Monday through Friday for a 35-hour workweek. Must be available occasionally on evening and/or weekends, as needed programatically.


    *Application Deadline: Thursday, October 23, 2025*

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

     

    Duties & Responsibilities

    • The HF Resource and Support Specialist identifies, recruits and interviews families in their home to determine level of risk, obtaining informed consent from the family and referring families to appropriate resources (including home visiting services).
    • Provide interventions/referrals that are family centered and strength based directed at establishing a trusting relationship.
    • Maintain a caseload and conduct regular home visits with families to assist them in strengthening their parent-child relationship.
    • Assist parents in improving their skills to optimize the home environment, improving the family support system and increasing the family’s ability to problem solve and assume the role of advocate for themselves and their children.
    • Assures that all records are accurate and up-to-date. HFRSS will utilize a computer and other office equipment to gather, record, retrieve, collate, copy, and disseminate information.
    • Attends center meetings, case reviews, staff meetings, parent meetings, in-services, tabling events, supervisions, and other meetings/trainings as directed.
    • Responsible for assisting the family in establishing goals and a plan for accomplishment of these goals.
    • Responsible for assessing realistic short term and long-term goals for normal growth and development of target children.
    • Responsible for working flexible hours to meet the needs of working families and availability for emergency situations.
    • Establish and maintain personal and programmatic boundaries, while providing supportive services.
    • Offer strong interpersonal skills and the ability to relate to individuals who may not share basic commonality including value system and behavior norms.
    • Maintain confidentiality of all acquired information.

    Education/Experience

    • A high school diploma/GED with experience working with, or assisting, at-risk children and families in a community setting.
    • Knowledge of infant and child development is preferred.
    • Valid Driver’s License and reliable transportation is required.

    Employee Benefits

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • 401K Retirement Plan
    • 4-Day Workweek (optional)
    • Paid Vacation Time
    • Paid Sick Leave
    • Paid Personal Time
    • Paid Bereavement Time
    • Paid Birthday Leave
    • 9 Paid Holidays
    • Tuition Assistance Program
    • Employer Paid Life Insurance
    • Long-Term Disability
    • Employee Assistance Program
    • Insurance Buy Back
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • Student Engagement Specialist (Utica City School District)

    School Based Services

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time Student Engagement Specialist position, within the Utica City School District. (Click here for program information)

    The Student Engagement Specialist will support students in the Utica City School District by providing the facilitation and coordination of individualized wraparound services.  They will promote the philosophy and mission of the agency by performing the following duties.

    The annual salary generally ranges between $42,000-$45,000. This range is an estimate based on an applicant’s skills and experience.

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

    Duties & Responsibilities

    • Assist in the identification, enrollment and monitoring of students in need of services.
    • Provide Tier 2 Interventions and supports to identified students.
    • Monitors, analyzes, and collaborates with teachers, therapists, other mental health staff and students in developing, implementing and monitoring individual student academic and behavioral progress and goals for identified students.
    • Works to coordinate and monitor ICAN Services for identified UCSD students in need.
    • Assists in the design, coordination, and implementation of groups with identified students.
    • Serve as a liaison between families of identified youth and school officials to better engage them in their child’s educational process.
    • Collaborate with other ICAN programs and services that might benefit UCSD students.
    • Assist in the design, implementation, oversight and delivery of various truancy initiatives to ensure students remain engaged in their educational process.
    • Directs students to use positive behaviors for success in the classroom and with diverse teaching styles.
    • Support various UCSD initiatives by working to recruit and retain students in those programs.
    • Adheres to best practices in professional ethics and boundaries.
    • Evaluates crisis situations and escalated behaviors and provide appropriate interventions and support.
    • Additional duties may be assigned, on an as-needed basis.

    Education/Experience

    • Associates Degree in Education, Special Education, Psychology, Social Work, or related field and four years relevant experience or Bachelor’s Degree in Education, Special Education, Psychology, Social Work, or related field required.
    • At least two years relevant experience in traditional and non-traditional youth service setting required.
    • Additional professional development in specialty areas helpful.
    • Ability to adjust to student, staff, and program needs.
    • Experience working with students with severe emotional and behavioral problems required.
    • Valid NYS Driver's License is required.

    Employee Benefits

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • 401K Retirement Plan
    • Paid Vacation Time
    • Paid Sick Leave
    • Paid Personal Time
    • Paid Bereavement Time
    • Paid Birthday Leave
    • 9 Paid Holidays
    • Tuition Assistance Program
    • Employer Paid Life Insurance
    • Long-Term Disability
    • Employee Assistance Program
    • Insurance Buy Back
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • Adult Care Coordinator

    Adult Care Management

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with an emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time Adult Care Coordinator position within the Adult Care Management program (click here for Program information).

    This position will be fully remote or hybrid, for Otsego County only.

    The Adult Care Coordinator conducts and schedules assessments, referrals, advocacy and supports, counseling, education of patients and enrollees and care team members assuring the patient receives quality services to maintain optimum healthcare needs without barriers. The Coordinator adheres to and promotes the philosophy and missions of the company by performing the following duties and responsibilities.

    Annual Salary: $44,000, Non-Exempt, paid at an hourly rate.
    35-hour workweek, Monday - Friday


    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

     

    Duties & Responsibilities

    • Responsible for outreach and engagement to formally enroll referred adults into the care management program.
    • Conducts assessments, evaluates needs, establishes and maintains care plan and maintains referrals for enrollees. Assures supports are in place inclusive of peer and family contacts.
    • Develops Interim Plan of Care based on preliminary clinical information and assigned level that will identify linkages and services immediately required, based on information received from referral sources if applicable.
    • Ensures all initial linkages are established and maintained.
    • Collaborates with all services providers and establishes team communication plan.
    • Monitors goals on a continuing basis and that team is communicating.
    • Monitors that care plan is relevant to health home policies and procedures.
    • Consults with family members and social supports to maintain support consistency.
    • Advocates for additional services and linkages as appropriate.
    • Maintains current care management documentation and information regarding care management activities within the required health IT system.

    Education/Experience

    • Bachelor's degree (B.A.) in human services or mental health field from a four-year college or university.
    • At least one year experience in Human Services, primarily Mental Health and Substance Abuse.
    • Valid NYS Drivers License required

    Employee Benefits

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • 401K Retirement Plan
    • 4-Day Workweek (optional)
    • Paid Vacation Time
    • Paid Sick Leave
    • Paid Personal Time
    • Paid Bereavement Time
    • Paid Birthday Leave
    • 9 Paid Holidays
    • Tuition Assistance Program
    • Employer Paid Life Insurance
    • Long-Term Disability
    • Employee Assistance Program
    • Insurance Buy Back
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • Adult Care Coordinator (Oneida County)

    Adult Care Management

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with an emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time Adult Care Coordinator position within the Adult Care Management program (click here for Program information). This position is for Oneida County, NY.

    The Adult Care Coordinator conducts and schedules assessments, referrals, advocacy and supports, counseling, education of patients and enrollees and care team members assuring the patient receives quality services to maintain optimum healthcare needs without barriers. The Coordinator adheres to and promotes the philosophy and missions of the company by performing the following duties and responsibilities.

    Annual Salary: $44,000, Non-Exempt, paid at an hourly rate.
    35-hour workweek, Monday - Friday

     

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

     

    Duties & Responsibilities

    • Responsible for outreach and engagement to formally enroll referred adults into the care management program.
    • Conducts assessments, evaluates needs, establishes and maintains care plan and maintains referrals for enrollees. Assures supports are in place inclusive of peer and family contacts.
    • Develops Interim Plan of Care based on preliminary clinical information and assigned level that will identify linkages and services immediately required, based on information received from referral sources if applicable.
    • Ensures all initial linkages are established and maintained.
    • Collaborates with all services providers and establishes team communication plan.
    • Monitors goals on a continuing basis and that team is communicating.
    • Monitors that care plan is relevant to health home policies and procedures.
    • Consults with family members and social supports to maintain support consistency.
    • Advocates for additional services and linkages as appropriate.
    • Maintains current care management documentation and information regarding care management activities within the required health IT system.

    Education/Experience

    • Bachelor's degree (B.A.) in human services or mental health field from a four-year college or university.
    • At least one year experience in Human Services, primarily Mental Health and Substance Abuse.
    • Valid NYS Drivers License required

    Employee Benefits

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • 401K Retirement Plan
    • Paid Vacation Time
    • Paid Sick Leave
    • Paid Personal Time
    • Paid Bereavement Time
    • Paid Birthday Leave
    • 9 Paid Holidays
    • Tuition Assistance Program
    • Employer Paid Life Insurance
    • Long-Term Disability
    • Employee Assistance Program
    • Insurance Buy Back
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • Case Planner

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with an emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill multiple Full-Time Case Planner positions.

    The Case Planner provides direct support and intensive preventive case planning for children and families involved with Oneida County Department of Family and Community Services (OCDFCS), who may be at risk of being placed into foster care. This role utilizes a strength-based wraparound approach that involves assessing client/family needs, linking families to appropriate services, developing and monitoring individualized plans of care, and ensuring compliance with all OCDFCS, state, and federal regulations. The Case Planner acts as a liaison between families, OCDFCS, service providers, and the community, and promotes the safety, well-being, and stability of children and families. This role requires strong communication, organizational, and community engagement skills to help families achieve positive outcomes in alignment with agency philosophy and regulatory requirements.

    The annual salary generally ranges between $44,000-$47,000. This range is an estimate based on an applicant’s skills and experience.

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

     

    Duties & Responsibilities

    • Support permanency planning efforts by working collaboratively with families, agency personnel and OCDFCS to prevent foster care placement, expedite safe reunification when placement occurs, and reduce the likelihood of re-entry into care.
    • Conduct outreach to engage referred clients and families, assisting them in understanding agency philosophy, policies, and services.
    • Maintain a caseload of 10-15 families, providing strength-based, family-centered, and culturally competent care and quality service to each family.
    • Link clients and families to appropriate resources and services in a timely, coordinated manner. Maintain routine follow-up on linkages and referrals made.
    • Review, create, and update service plans in collaboration with families, supervisors, and OCDFCS; submit revisions for approval prior to implementation.
    • Schedules routine review meetings to update and discuss progress.
    • Schedule and facilitate monthly team meetings with families, service providers, and other relevant stakeholders.
    • Conduct at least 2 contacts per month (one home visit and one face-to-face contact) with each child/family on caseload.
    • Serve as a liaison between client/family, OCDFCS, agency personnel, and community service providers as needed.
    • Identify and utilize formal and informal community supports and networks to meet client/family needs.
    • Maintain accurate, timely documentation and comprehensive client files in accordance with OCDFCS, ICAN, state and federal regulations.
    • Attend all required meetings, court appearances, and conduct face-to-face client contacts as required.
    • Participate in agency in-services, workshops, and seminars as required.
    • Report incidents promptly and engage in quality improvement initiatives as directed by the supervisor.
    • Travel within the county to meet clients in their homes, schools, or other relevant settings.
    • Trainings as necessary and scheduled.
    • Additional duties may be assigned, on an as needed basis.

    Education/Experience

    • Bachelor's Degree in Human Services or related field;
    • Plus at least one year of experience working with youth and their families.
    • Experience working in child welfare setting preferred.
    • A valid NYS Driver's License is required.

    Employee Benefits

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • 401K Retirement Plan
    • 4-Day Workweek (optional)
    • Paid Vacation Time
    • Paid Sick Leave
    • Paid Personal Time
    • Paid Bereavement Time
    • Paid Birthday Leave
    • 9 Paid Holidays
    • Tuition Assistance Program
    • Employer Paid Life Insurance
    • Long-Term Disability
    • Employee Assistance Program
    • Insurance Buy Back
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • Family Support Specialist

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with an emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time Family Support Specialist position in the Case Planning Program.

    The Family Support Specialist provides direct support to families involved in the child welfare system in Oneida County. This role is responsible for facilitating evidence-based parenting courses, leading parent support groups, assisting Preventive Case Planners in the field as needed, and providing supervised visitation coverage. The Family Support Specialist works in partnership with families, agency staff, Oneida County Department of Family and Community Services (OCDFCS), and community providers to strengthen parenting skills, promote child safety and well-being, and support family stability.

    Annual Salary: $42,000, Non-Exempt, paid at an hourly rate.
    35-hour workweek, Monday - Friday

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

    Duties & Responsibilities

    • Facilitate evidence-based parenting education programs (such as Nurturing Parenting Program, Active Parenting, Incredible Years, etc.) for parents and caregivers with children ages 0-18 involved in the child welfare system.
    • Lead parent support groups that promote peer connection, learning, growth, and support.
    • Provide support to Preventive Case Planners in the field, including supporting parents with skill-building, coaching, and access to resources.
    • Deliver strengths-based, culturally responsive services that engage families as active partners in the change process.
    • Coordinate and complete intakes for clients/families referred to ICAN by Oneida County Department of Family and Community Services for supervised visitation.
    • Cover supervised visitation sessions as needed, ensuring safe, structured, and supportive environments for children and families.
    • Administer evidence-based pre and post Adult-Adolescent Parenting Inventory (AAPI) assessments for clients/families in both supervised visitations and parenting education programs to measure changes in parent and child rearing attitudes.
    • Maintain accurate, timely, and professional documentation in accordance with agency policies and contract/regulatory requirements.
    • Participate in case conferences, staff meetings, and training to support professional growth and program quality.
    • Work collaboratively with families, agency colleagues and community partners to coordinate services and supports.
    • Attend all required meetings, court appearances, and trainings as required.
    • Additional duties may be assigned, on an as needed basis.

    Education/Experience

    • Associate’s or Bachelor’s degree in Human Services, Social Work, Psychology, or a related field preferred; equivalent experience considered.
    • Experience working with families, preferably in child welfare, parenting education, and/or family support services. Knowledge of child development, parenting strategies, and family dynamics.
    • Flexibility to work evenings and occasional weekends to meet family needs.
    • Valid driver’s license and reliable transportation required.

    Employee Benefits

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • 401K Retirement Plan
    • 4-Day Workweek (optional)
    • Paid Vacation Time
    • Paid Sick Leave
    • Paid Personal Time
    • Paid Bereavement Time
    • Paid Birthday Leave
    • 9 Paid Holidays
    • Tuition Assistance Program
    • Employer Paid Life Insurance
    • Long-Term Disability
    • Employee Assistance Program
    • Insurance Buy Back
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • Social Care Network Specialist

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill multiple Full-Time Social Care Network Specialist positions. These positions will be located across various counties including Herkimer County, Montgomery County, Onondaga County and Oneida County.

    The Social Care Network (SCN) Specialist will be at the forefront of human-centered care, connecting Medicaid-eligible members to vital non-medical services — from housing and nutrition to transportation and emotional well-being — that can dramatically improve their quality of life. The Specialist will adhere to and promotes the philosophy and mission of the agency by performing the following duties and responsibilities.

    Salary:  The annual salary range is $43,000 to $45,000. This range is an estimate based on an applicant’s skills and experience. This is a non-exempt position, paid at an hourly rate.

    35-hour workweek; Monday- Friday.

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

    Duties & Responsibilities

    • Be the First Connection: Serve as the primary contact for Medicaid members, conducting comprehensive assessments using the Unite Us platform to uncover unmet Health-Related Social Needs (HRSN).
    • Guide with Purpose: Help members navigate life-changing services that address critical areas like food security, housing stability, and transportation access.
    • Coordinate Care Seamlessly: Collaborate with ICAN teams and a statewide network of community-based organizations to ensure smooth service delivery and follow-up care.
    • Support Through Change: Re-screen members after major life events and ensure their evolving needs are met.
    • Amplify Outcomes: Provide regular reporting to the Director of Preventive Services and participate in case conferencing to track progress and improve coordination.
    • Keep Learning: Participate in all required training and agency meetings to stay informed, connected, and empowered in your role.
    • Additional duties may be assigned, on an as needed basis.

    Education/Experience

    • Associate’s degree or equivalent experience in social work, health services, or community engagement is required.
    • Applicants with lived experience navigating health care and human services is preferred, but not required.
    • A Valid NYS Driver's License is required.

    Employee Benefits

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • 401K Retirement Plan
    • 4-Day Workweek (optional)
    • Paid Vacation Time
    • Paid Sick Leave
    • Paid Personal Time
    • Paid Bereavement Time
    • Paid Birthday Leave
    • 9 Paid Holidays
    • Tuition Assistance Program
    • Employer Paid Life Insurance
    • Long-Term Disability
    • Employee Assistance Program
    • Insurance Buy Back
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • Outreach Specialist

    Adult Care Management

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time Outreach Specialist position in the Adult Care Management program. (Click here for program information)

    The Outreach Specialist is an integral part of the Care Management team. Some of the core functions of this position are to locate, educate, engage, and consent new patients referred to Health Homes.  Duties include, but are not limited to: face to face contact with adults struggling with mental health, substance use, chronic physical issues and/or social determinants of health, in accordance with Adult Health Home policies. The Outreach Specialist adheres to and promotes the philosophy and missions of the company by performing the following duties and responsibilities.

    Annual Salary: $46,000, Non-Exempt, paid at an hourly rate.
    35-hour workweek, Monday - Friday

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

    Duties & Responsibilities

    • Conducts electronic, phone, mail and in-person outreach to search for, locate and engage consumers.
    • Conducts calls to engage prospective clients in a discussion around Health Home program benefits and enrollment.
    • Conducts home visits.
    • Reports to the Outreach Supervisor. Works with the Outreach Supervisor to schedule appointments to enroll prospective clients into the Health Home program.
    • In collaboration with other care management staff, helps members identify and participate in community-based activities/resources that support their physical or behavioral health as part of their individual care plan.
    • Assists clients with scheduling appointments as requested by the Outreach Team or Adult Care Coordinators.
    • Completes detailed written records of contact with clients in a timely manner utilizing electronic record systems.
    • Participates in team meetings and report any issues affecting compliance, engagement and enrollment.
    • Completes Assessments and or Eligibility Documentation needed for Enrollment in the program.
    • Supports the Adult Health Home program by holding a caseload if necessary to meet the needs of the program and support Adult Care Coordinators.
    • Supports Outreach and Engagement with community events and / or referral sites.
    • Achieves an engagement rate comparable or above industry standard.
    • Other duties may be required, on an as needed basis.

    Education/Experience

    • Bachelor’s Degree in Human Services, Social Services, Psychology or related field.
    • Minimum of 2 years of relevant, related experience in the field is required.
    • Valid NYS Drivers License required

    Employee Benefits

    • Heath Insurance
    • Dental Insurance
    • Vision Insurance
    • 401K Retirement Plan
    • 4-Day Workweek (optional)
    • Paid Vacation Time
    • Paid Sick Leave
    • Paid Personal Time
    • Paid Bereavement Time
    • 9 Paid Holidays
    • Tuition Assistance Program
    • Employer Paid Life Insurance
    • Long-Term Disability
    • Employee Assistance Program
    • Insurance Buy Back
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • Youth ACT Mental Health Professional

    Youth ACT

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time Youth ACT Mental Health Professional position.  

    ICAN’s Youth Assertive Community Treatment (ACT) is a program designed to address the significant mental health needs of youth ages 10 to 21, who are at risk of entering, or returning home from, high end services, such as inpatient settings or residential services, through the use of a multi-disciplinary team.

    The Mental Health Professional is responsible for providing treatment to children and their families to support identified treatment goals and targeted service interventions. The Licensed Mental Health Professional will address the clinical needs of the children and the complex needs of the entire family unit. Will adhere to and promote the philosophy and mission of the company by performing the following duties.

     The annual salary generally ranges between $64,000-$70,000. This range is an estimate based on an applicant’s skills and experience.

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

     

    Duties & Responsibilities

    • Provide case contacts, which include home visits. Complete assessments, provide individual/family/group therapy, treatment planning, monitoring and crisis management.
    • Address the clinical needs of the children and the complex needs of the entire family unit. Treatment interventions utilized by this team member must be individualized to the child and family, as well as evidence-based.
    • Assist with providing therapeutic communication and interactions with youth/families for the purpose of alleviating symptoms or functional limitations associated with a child/youth’s behavioral health diagnosis, reversing or changing maladaptive patterns of behavior, encouraging personal growth and development, and supporting the child/youth’s capacity to achieve age–appropriate developmental milestones.
    • Provides crisis response, which includes a rotating on call schedule amongst the ACT team members.
    • Participation in daily morning team meetings and bi-weekly supervision.
    • They must successfully complete the required ACT Institute trainings as well as obtain and maintain CANS certification

    Education/Experience

    • Professional License by the New York State Education Department is required and operating within the practitioner’s scope of practice as defined by New York State law. This license includes that of a licensed social worker (LMSW), licensed marriage and family therapist (LMFT), licensed mental health counselor (LMHC), or licensed creative art therapists (LCAT).
    • At least 3-5 years of experience working with children and youth with significant emotional disorders, severe mental, emotional and behavioral impairments (commensurate with RTF or CR level of care), histories of hospitalization, and families with complex, multi-system needs, in crisis, with children in a mental health setting, or related experience.
    • Experience with providing evidence-based treatments and familiarity with evidence-based practices is crucial to this role.
    • Valid NYS Drivers License required

    Employee Benefits

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • 401K Retirement Plan
    • 4-Day Workweek (optional)
    • Paid Vacation Time
    • Paid Sick Leave
    • Paid Personal Time
    • Paid Bereavement Time
    • Paid Birthday Leave
    • 9 Paid Holidays
    • Tuition Assistance Program
    • Employer Paid Life Insurance
    • Long-Term Disability
    • Employee Assistance Program
    • Insurance Buy Back
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • Residence Counselor (Part-Time)

    Children's Crisis Residence

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Part-Time Residence Counselor position, in our new Children's Crisis Residence Program. (Click here for Program Information.)

    The Children's Crisis Residence is a short-term, therapeutic residential program designed to support youth ages 10-17 experiencing emotional, behavioral, or mental health crises. The residence provides a structured, safe environment where children receive individualized care, including crisis intervention, counseling, and daily living support. The goal is to stabilize the child, address immediate mental health needs, and prepare them for a successful transition back to their home or to a long-term care setting. The program works collaboratively with families and mental health professionals to ensure continuity of care and long-term stability.

    The Residence Counselor is responsible for providing treatment to children and their families to support identified treatment goals and targeted service interventions. 

    This is an non-exempt position, paid an hourly rate of $20.00.

    Shift:                                                                                                                                                             

    We are currently looking to fill the following shifts, with additional opportunities to pick up other shifts as well.

    - 1st and 3rd Sunday of the month for the 7:15 am-4:00 pm shift

    - 2nd and 4th Sunday of the month for the 2:30 pm - 11:00 pm shift


    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

     

    Duties & Responsibilities

    • Provide direct care, supervision, and support to children during their stay in the crisis residence.
    • Assist with the daily functioning of the residence, including implementing structured routines, providing emotional support, and facilitating therapeutic activities.
    • Work collaboratively with mental health professionals, including therapists, social workers, and healthcare providers, to create and implement individualized treatment plans.
    • Help manage crises using approved behavioral intervention techniques, ensuring the safety and well-being of the children.
    • Support children in developing coping strategies, life skills, and emotional regulation techniques.
    • Communicate regularly with families and caregivers, providing updates and supporting the child’s transition plan.
    • Maintain accurate documentation of all care activities and interactions in accordance with regulatory requirements.
    • Regularly participate in staff meetings and supervision.
    • Attend agency in-services, workshops and seminars as required.
    • Participate in training sessions and stay current with training updates as required.
    • Additional duties may be required, on an as needed basis.

    Education/Experience

    • Individuals must be 21 years of age or older.
    • High School Diploma or Equivalent. Related experience and/or training in the areas of residential living, transitional youth, or human services; or equivalent combination of education and experience.
    • Experience working with children, particularly those in crisis or with behavioral health needs, is strongly preferred.
    • Strong communication and interpersonal skills, with an ability to remain calm in challenging situations.
    • Willingness to complete required training in crisis intervention and de-escalation techniques.
    • All staff must be cleared with the New York State Central Registry, New York State Justice Center, and complete a background check/fingering printing in accordance with 14 NYCRR Part 550 regarding criminal background checks, and NYS Social Services Law Section 424 regarding the child abuse and neglect registry.
    • Valid New York State driver's license and reliable transportation is required.

    Employee Benefits

    • 401K Retirement Plan
    • NYS Sick Leave
    • Tuition Assistance Program
    • Employee Assistance Program
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • Play Ambassador, Utica Children's Museum (Part-Time)

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill multiple Part-Time positions for Play Ambassadors with our Children's Museum. 

    The Play Ambassador position currently relates to Mobile Museum programming which operates year-round and will continue once the new museum is open and operating.  A Play Ambassador serves as a facilitator by providing exceptional customer service, implementation of key early childhood education and developmental frameworks, and by ensuring safety practices are maintained in order to foster a fun, playful, stimulating, and inclusive environment for all children and families. The Play Ambassador will promote the philosophy and mission of the agency by performing the following duties.

    Hourly rate: $16.00-$20.00 /hour

    Shift: Hours may vary throughout the week, Evenings and weekends may be required.

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

     

    Duties & Responsibilities

    • Responsible for activating exhibits and inspire learning through museum programs, such as arts and crafts, music, drama, physical movement, storytelling and cooperative games.
    • Assist with facilitating school visits, summer camps, private events and community outreach with the Mobile Museum.
    • Perform unloading and loading of vehicle, set-up and break down of exhibits and activities specific to Mobile Museum programs and events.
    • Participate in routine checks, monitor exhibits, reset props, remove unsafe objects, support basic maintenance and cleaning, and report needs to management.
    • Proactively engage guests and initiate conversations to provide positive, active engagement of children and families with exhibits and programs.
    • Ensure appropriate exhibits and supplies are secured in the vehicle based on each event or location.
    • Communicate with management when supplies are needed.
    • Ability to calmly and effectively handle emergency situations.

    Education/Experience

    • Applicants must be 18 years of age or older.
    • Minimum High School Diploma or equivalent preferred, but not required.
    • Experience working with a child/family audience in a customer service environment or similar role (this includes relevant paid and unpaid work/volunteer/community work).
    • Course-work in Early Learning or Childhood Development (0-10 years old) a plus.
    • Experience working or volunteering with children in an educational or recreation setting.
    • Valid NYS Driver's License is required or Reliable Transportation.

    Employee Benefits

    • 401K Retirement Plan
    • NYS Paid Sick Leave
    • Employee Assistance Program
    • Employee Wellness Benefit
    • Longevity Awards
    • Voluntary Benefits
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now