Career Opportunities
Explore opportunities here if you are interested in joining our team in helping to keep families together. We strive to provide our employees with an experience that is enjoyable, supportive and rewarding in many ways.
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Youth ACT Program Assistant
Youth ACT
Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time Youth ACT Program Assistant position.
ICAN’s Youth Assertive Community Treatment (ACT) is a program designed to address the significant mental health needs of youth ages 10 to 21, who are at risk of entering, or returning home from, high end services, such as inpatient settings or residential services, through the use of a multi-disciplinary team.
The Program Assistant is a non-clinical team member who is responsible for providing programmatic and operational support through coordination of the management information system and management of all client records. The Program Assistant will adhere to and promote the philosophy and mission of the company by performing the following duties.
The annual salary generally ranges between $39,000-$41,000. The range is an estimate based on an applicant’s skills and experience.
This position is non-exempt and paid at an hourly rate.
*Application Deadline: Friday, October 31, 2025*
Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.
Duties & Responsibilities
- Participation in daily team meetings and bi-weekly supervision.
- Responsible for the management and oversight of information system and case records.
- Collaborates in revenue cycle management processes.
- Performs administrative office related activities, on an as needed basis, including reception activities such as triaging calls and coordinating communication between team members and participating families.
- Works closely with Youth Act prescriber, assisting with scheduling and also authorizations with medication management.
- Monitors and provides data on performance measures as needed.
- Manages special projects and other duties as assigned.
- Will work closely with C-SPOA to ensure all required documentation is requested and received.
- Oversees the maintenance of accounting and budget records for all program and recipient expenditures.
- Must successfully complete the required ACT Institute trainings.
Education/Experience
- Minimum High School Diploma/GED required, with at least 5 years of administrative experience.
- Preferred: Bachelor's degree (B. A.) in human services or mental health field from four-year College or university and at least two years related experience and/or training; or equivalent combination of education and experience.
- A valid NYS Driver's License is strongly preferred.
Employee Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401K Retirement Plan
- 4-Day Workweek (optional)
- Paid Vacation Time
- Paid Sick Leave
- Paid Personal Time
- Paid Bereavement Time
- Paid Birthday Leave
- 9 Paid Holidays
- Tuition Assistance Program
- Employer Paid Life Insurance
- Long-Term Disability
- Employee Assistance Program
- Insurance Buy Back
- Employee Wellness Benefit
- Longevity Awards
Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.ICAN is an equal opportunity employer.Apply Now -
Street Outreach Supervisor
Street Outreach
Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time Street Outreach Supervisor position.
The Street Outreach Worker Supervisor is responsible for oversight of the Street Outreach Team performing street outreach to the homeless in Utica, Rome, and elsewhere in Oneida County. The street outreach team is responsible for identifying homeless persons and families in unsheltered situations (cars, streets, abandoned buildings, out in the woods, etc.) as well as homeless persons and families who present at Oneida County Department of Social Services or at local homeless shelters or soup kitchens. The purpose of the Street Outreach Supervisor is direct oversight and assistance to the Street Outreach Team as they engage homeless persons and families to build trusting relationships that will provide a foundation for seeking and accepting services that will allow them to become independent and permanently housed. The Outreach Worker Supervisor will provide support to the team and work closely with the Housing Program Manager to ensure successful operation of the program.
Shift: Monday - Friday, 11am to 7pm, with a rotating on-call component.
The annual salary generally ranges between $50,000-$52,000. The range is an estimate based on an applicant’s skills and experience.This position is non-exempt and paid at an hourly rate.
*Application Deadline: Friday, October 24, 2025*
Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.
Duties & Responsibilities
- Conduct mobile outreach and create client service engagement opportunities for homeless individuals and families on the streets in absence of other Street Outreach workers
- Responsible for directing the team as they conduct crisis response and intervention, shelter referrals, and linking families with the appropriate destination for continued services, including referral to and/or enrollment in the CoC’s Coordinated Entry System and linking individuals and families with the appropriate level of housing and services.
- Collaborates and acts as liaison with other homeless services providers and community resources to facilitate access to the continuum of community services including, basic needs, food, clothing, shelter, hygiene, and laundry; housing assistance; substance abuse education and treatment.
- Ensures accurate data entry in both internal electronic health record and external database systems.
- Provides support and guidance as the team assists clients in obtaining housing readiness documentation such as ID, social security card and income verification.
- Ensures the team is maintaining complete client records, daily activity logs, mileage logs, and other reports as directed.
- Attend team meetings, case conferences, training workshops and community meetings as needed.
- Work in close partnership with the Mohawk Valley Housing and Homeless Coalition Planning Office. This includes participating actively in Mohawk Valley Housing and Homeless Assistance Coalition Plenary Meetings and assisting with the annual HUD Point-In-Time count.
- Assist with screening of potential program participants for Rapid Re-housing programs which may include VI--SPDAT.
- Ensures that the team is trained and follows safety protocols for community street outreach.
- Completes all reporting requirements in a timely manner and in accordance with all contract requirements.
Education/Experience
- Bachelor's Degree in Social Work with a year or more working experience in a human service field or related field or an Associate Degree in a human service field.
- 2 or more years of social services experience working with persons and families who are homeless or who have experienced homelessness or a high school diploma/GED and 5 years experience working with persons and families who are homeless or who have experienced homelessness.
- A valid NYS Driver's License is required.
Employee Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401K Retirement Plan
- 4-Day Workweek (optional)
- Paid Vacation Time
- Paid Sick Leave
- Paid Personal Time
- Paid Bereavement Time
- Paid Birthday Leave
- 9 Paid Holidays
- Tuition Assistance Program
- Employer Paid Life Insurance
- Long-Term Disability
- Employee Assistance Program
- Insurance Buy Back
- Employee Wellness Benefit
- Longevity Awards
Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.ICAN is an equal opportunity employer.Apply Now -
Resource & Support Specialist
Healthy Families of Montgomery and Schoharie Counties
Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with an emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time Resource & Support Specialist position, within our Healthy Families Program.
This position is based in Montgomery County at our Amsterdam Location.
A Healthy Families Resource and Support Specialist identifies, recruits and interviews families to assess health and social service needs of families and children to determine their level of risk. Conducts outreach and in-home recruitment, in addition to home visiting activities for expecting and new parents. The Healthy Families Resource and Support Specialist does so by performing the following duties and responsibilities:
The annual salary generally ranges between $40,000-$41,200. This position is non-exempt and paid at an hourly rate.
The range is an estimate based on an applicant’s skills and experience.Working hours are 8:30am-4:30pm, Monday through Friday for a 35-hour workweek. Must be available occasionally on evening and/or weekends, as needed programatically.
*Application Deadline: Thursday, October 23, 2025*Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.
Duties & Responsibilities
- The HF Resource and Support Specialist identifies, recruits and interviews families in their home to determine level of risk, obtaining informed consent from the family and referring families to appropriate resources (including home visiting services).
- Provide interventions/referrals that are family centered and strength based directed at establishing a trusting relationship.
- Maintain a caseload and conduct regular home visits with families to assist them in strengthening their parent-child relationship.
- Assist parents in improving their skills to optimize the home environment, improving the family support system and increasing the family’s ability to problem solve and assume the role of advocate for themselves and their children.
- Assures that all records are accurate and up-to-date. HFRSS will utilize a computer and other office equipment to gather, record, retrieve, collate, copy, and disseminate information.
- Attends center meetings, case reviews, staff meetings, parent meetings, in-services, tabling events, supervisions, and other meetings/trainings as directed.
- Responsible for assisting the family in establishing goals and a plan for accomplishment of these goals.
- Responsible for assessing realistic short term and long-term goals for normal growth and development of target children.
- Responsible for working flexible hours to meet the needs of working families and availability for emergency situations.
- Establish and maintain personal and programmatic boundaries, while providing supportive services.
- Offer strong interpersonal skills and the ability to relate to individuals who may not share basic commonality including value system and behavior norms.
- Maintain confidentiality of all acquired information.
Education/Experience
- A high school diploma/GED with experience working with, or assisting, at-risk children and families in a community setting.
- Knowledge of infant and child development is preferred.
- Valid Driver’s License and reliable transportation is required.
Employee Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401K Retirement Plan
- 4-Day Workweek (optional)
- Paid Vacation Time
- Paid Sick Leave
- Paid Personal Time
- Paid Bereavement Time
- Paid Birthday Leave
- 9 Paid Holidays
- Tuition Assistance Program
- Employer Paid Life Insurance
- Long-Term Disability
- Employee Assistance Program
- Insurance Buy Back
- Employee Wellness Benefit
- Longevity Awards
Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.ICAN is an equal opportunity employer.Apply Now -
Museum Floor Manager
Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with an emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time Museum Floor Manager position, within our Utica Children's Museum.
The Museum Floor Manager ensures the smooth, safe, and welcoming daily operation of the Utica Children’s Museum. This role manages part-time staff, oversees the upkeep of galleries, exhibits, and facilities, and coordinates group guest experiences including field trips, birthday parties, and Mobile Museum visits. The ideal candidate is a proactive, adaptable, and organized leader with excellent communication skills. They will be a strong problem-solver who fosters a positive, team-oriented culture in a fun yet fast-paced environment.
Shift: Working hours are Wednesday Through Sunday 9 am- 5pm and Tuesdays on occasions. Hours may very per Museum operations, for a 35-hour workweek.
The annual salary generally ranges between $55,000-$60,000. This position is non-exempt and paid at an hourly rate.
The range is an estimate based on an applicant’s skills and experience.
Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.Duties & Responsibilities
- Build and manage monthly staff schedules, ensuring adequate coverage for daily operations, programming, Mobile Museum visits and special events.
- Communicate regularly with staff regarding shifts, trainings, and procedures.
- Monitor attendance, punctuality, and performance; troubleshoot last minute call-ins or emergencies.
- Conduct daily check-ins and oversee floor operations to ensure positive visitor experiences.
- Coordinate staff lunch breaks and shift rotations.
- Develop and facilitate ambassador training (daily morning meetings, group sessions).
- Collaborate with HR on recruiting, interviewing, onboarding, and offboarding.
- Support staff growth through coaching, feedback, and incentive programs.
- Oversee opening and closing procedures using checklists to ensure exhibits are operational and welcoming.
- Conduct daily walk throughs to monitor exhibit functionality, cleanliness, and visitor engagement.
- Troubleshoot and resolve technical or mechanical issues as needed.
- Replenish exhibit supplies (ex: Racecar Build Table, World Market Stalls, Costumes, art stations)
- Research and order replacement or new supplies for exhibits.
- Report damages, safety hazards, or facility cleaning needs to the Executive Director and/or facilities team.
- Coordinate monthly safety, quality and maintenance checks with the museum team.
- Manage vending machine replenishment and ordering.
- Assist with coordination of new exhibit fabrication and installation as needed.
- Manage requests, confirm bookings, and maintain accurate calendar records.
- Coordinate invoices with finance and ensure timely payments.
- Assign and schedule Play Ambassadors for Mobile Museum visits; confirm drivers and ensure Play Ambassadors are following standard operating procedures.
- Oversee vehicle readiness (fuel, maintenance, and cleanliness).
- Coordinate invoices with finance and ensure timely payments.
- Oversee vehicle readiness (fuel, maintenance, and cleanliness).
- Collect visit photos for marketing and reporting.
- Log and track visits for future reporting.
- Administer and collect customer satisfaction surveys post visit.
- Respond to inquiries, manage reservations, and confirm details for all reservations at the museum including but not limited to field trips, birthday parties and group visits.
- Maintain the master museum calendar for reservations.
- Prepare spaces and assign staff duties for all reservations.
- Greet and orient groups upon arrival; provide housekeeping instructions and support throughout the visit.
- Ensure timely processing of payments and maintain booking/payment records.
- Send follow-up surveys to customers to assess and improve experiences.
- Develops and maintains standard operating procedures for all group reservation types.
- Create an annual budget for group reservations, including income and expenses tied to organizational goals.
- Communicates promotional and printed material needs to the Executive Director and ICAN teams.
- Collaborate across teams to share updates, address challenges, and streamline visitor services.
- Participate in cross-departmental meetings and contribute to organizational planning.
- Support the Executive Director in advancing partnerships and initiatives that connect museum operations to UCM’s mission.
- Communicate consistently with the Executive Director regarding operations, staffing, and organizational priorities.
- Meet regularly with the Executive Director to review and adjust work goals and performance benchmarks as needed.
- Additional duties may be assigned, on an as needed basis.
Education/Experience
- Minimum of at least 3 years’ experience in operations management or staff supervision/management.
- Bachelor’s Degree in hospitality, business management, education, museum studies or related field.
- A valid NYS Driver's License is required.
Employee Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401K Retirement Plan
- 4-Day Workweek (optional)
- Paid Vacation Time
- Paid Sick Leave
- Paid Personal Time
- Paid Bereavement Time
- Paid Birthday Leave
- 9 Paid Holidays
- Tuition Assistance Program
- Employer Paid Life Insurance
- Long-Term Disability
- Employee Assistance Program
- Insurance Buy Back
- Employee Wellness Benefit
- Longevity Awards
Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.ICAN is an equal opportunity employer.Apply Now -
RED (Raiders' Extended Day) Program Manager
School Based Services
Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time RED Program Manager position. (Click here for program information)
The RED (Raiders’ Extended Day) Program Manager is responsible for the daily oversight, development, and strategic management of ICAN’s support of UCSD RED program across seven elementary schools. This position ensures the delivery of high-quality, engaging, and student-centered extended day services. The Program Manager will supervise RED Enrichment Coordinators, manage program logistics and compliance, and collaborate with district leadership to align extended day programming with broader educational goals.
Salary: The annual salary range is $60,000 to $65,000. This range is an estimate based on an applicant’s skills and experience.35-hour workweek; Monday- Friday: 10:30am- 6:30pm (Or later as needed).
Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.
Duties & Responsibilities
- Provide direct oversight and support to seven RED Enrichment Coordinators across district school sites.
- Ensure consistent program delivery, staffing, and operational excellence across all RED sites.
- Coordinate with school administrators to align RED programming with student and school needs.
- Develop systems for scheduling, curriculum planning, and activity implementation across sites.
- Collect and report on student attendance, enrollment, and outcome data.
- Support compliance with funding and regulatory requirements.
- Assist with budget monitoring and resource planning for each site.
- Serve as the liaison between ICAN, school leadership, and families.
- Ensure culturally responsive and inclusive program practices.
- Coordinate outreach and enrollment strategies to support student access and participation.
- Provide coaching, supervision, and evaluation of RED Enrichment Coordinators.
- Facilitate training, meetings, and collaborative planning for site staff.
- Monitor staffing patterns to ensure compliance with student-to-staff ratios.
Education/Experience
- Bachelor’s degree in Education, Human Services, or related field.
- Minimum 2 years of experience in youth program management, preferably in an educational or nonprofit setting.
- Experience supervising staff and coordinating multi-site programs.
- A Valid NYS Driver's License is required.
Employee Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401K Retirement Plan
- Paid Vacation Time
- Paid Sick Leave
- Paid Personal Time
- Paid Bereavement Time
- Paid Birthday Leave
- 9 Paid Holidays
- Tuition Assistance Program
- Employer Paid Life Insurance
- Long-Term Disability
- Employee Assistance Program
- Insurance Buy Back
- Employee Wellness Benefit
- Longevity Awards
Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.ICAN is an equal opportunity employer.Apply Now -
RED (Raiders' Extended Day) Enrichment Supervisor
School Based Services
Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill multiple Full-Time RED Enrichment Supervisor positions. (Click here for program information).
The RED (Raiders’ Extended Day) Enrichment Supervisor will lead site-specific coordination of ICAN’s support of UCSD’s RED programming within an assigned elementary school. This position manages daily program operations, plans and implements engaging student activities, ensures proper staffing ratios, and collaborates with fellow Coordinators to maintain consistency across the district. The Coordinator also supports enrollment, communication with school stakeholders, and minor budget oversight for their program site.
Salary: The annual salary range is $50,000 to $55,000. This range is an estimate based on an applicant’s skills and experience.
35-hour workweek; Monday- Friday: 10:30am- 6:30pm (Or later as needed).
This position follows a 10-month school schedule.Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.
Duties & Responsibilities
- Plan, schedule, and lead daily activities for students enrolled in the RED Program.
- Coordinate program calendar in alignment with school events and district expectations.
- Manage day-to-day operations of the site, including staff scheduling and program transitions.
- Ensure adherence to safety, supervision, and student engagement standards.
- Coordinate with site staff to maintain appropriate student-to-staff ratios.
- Provide leadership, direction, and mentorship to site team members.
- Support onboarding and ongoing training for new staff as needed.
- Support student enrollment, attendance tracking, and family communication.
- Support student enrollment, attendance tracking, and family communication.
- Collaborate with fellow RED Enrichment Coordinators to share resources and ideas.
- Manage a small program budget and ensure appropriate use of materials and supplies.
- Maintain accurate records of expenses and inventory.
Education/Experience
- Bachelor’s degree in Education, Recreation, Human Services, or related field.
- Minimum 2 years of experience running high-quality youth programming.
- Ability to work collaboratively with students, families, and school staff.
- Strong organizational skills and ability to manage a team.
- A Valid NYS Driver's License is required.
Employee Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401K Retirement Plan
- Paid Vacation Time
- Paid Sick Leave
- Paid Personal Time
- Paid Bereavement Time
- Paid Birthday Leave
- 9 Paid Holidays
- Tuition Assistance Program
- Employer Paid Life Insurance
- Long-Term Disability
- Employee Assistance Program
- Insurance Buy Back
- Employee Wellness Benefit
- Longevity Awards
Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.ICAN is an equal opportunity employer.Apply Now -
Student Engagement Specialist (Utica City School District)
School Based Services
Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time Student Engagement Specialist position, within the Utica City School District. (Click here for program information)
The Student Engagement Specialist will support students in the Utica City School District by providing the facilitation and coordination of individualized wraparound services. They will promote the philosophy and mission of the agency by performing the following duties.
The annual salary generally ranges between $42,000-$45,000. This range is an estimate based on an applicant’s skills and experience.
Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.
Duties & Responsibilities
- Assist in the identification, enrollment and monitoring of students in need of services.
- Provide Tier 2 Interventions and supports to identified students.
- Monitors, analyzes, and collaborates with teachers, therapists, other mental health staff and students in developing, implementing and monitoring individual student academic and behavioral progress and goals for identified students.
- Works to coordinate and monitor ICAN Services for identified UCSD students in need.
- Assists in the design, coordination, and implementation of groups with identified students.
- Serve as a liaison between families of identified youth and school officials to better engage them in their child’s educational process.
- Collaborate with other ICAN programs and services that might benefit UCSD students.
- Assist in the design, implementation, oversight and delivery of various truancy initiatives to ensure students remain engaged in their educational process.
- Directs students to use positive behaviors for success in the classroom and with diverse teaching styles.
- Support various UCSD initiatives by working to recruit and retain students in those programs.
- Adheres to best practices in professional ethics and boundaries.
- Evaluates crisis situations and escalated behaviors and provide appropriate interventions and support.
- Additional duties may be assigned, on an as-needed basis.
Education/Experience
- Associates Degree in Education, Special Education, Psychology, Social Work, or related field and four years relevant experience or Bachelor’s Degree in Education, Special Education, Psychology, Social Work, or related field required.
- At least two years relevant experience in traditional and non-traditional youth service setting required.
- Additional professional development in specialty areas helpful.
- Ability to adjust to student, staff, and program needs.
- Experience working with students with severe emotional and behavioral problems required.
- Valid NYS Driver's License is required.
Employee Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401K Retirement Plan
- Paid Vacation Time
- Paid Sick Leave
- Paid Personal Time
- Paid Bereavement Time
- Paid Birthday Leave
- 9 Paid Holidays
- Tuition Assistance Program
- Employer Paid Life Insurance
- Long-Term Disability
- Employee Assistance Program
- Insurance Buy Back
- Employee Wellness Benefit
- Longevity Awards
Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.ICAN is an equal opportunity employer.Apply Now -
Adult Care Coordinator
Adult Care Management
Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with an emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time Adult Care Coordinator position within the Adult Care Management program (click here for Program information).
This position will be fully remote or hybrid, for Otsego, Fulton, Montgomery and Schoharie Counties.The Adult Care Coordinator conducts and schedules assessments, referrals, advocacy and supports, counseling, education of patients and enrollees and care team members assuring the patient receives quality services to maintain optimum healthcare needs without barriers. The Coordinator adheres to and promotes the philosophy and missions of the company by performing the following duties and responsibilities.
Annual Salary: $44,000, Non-Exempt, paid at an hourly rate.
35-hour workweek, Monday - Friday
Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.Duties & Responsibilities
- Responsible for outreach and engagement to formally enroll referred adults into the care management program.
- Conducts assessments, evaluates needs, establishes and maintains care plan and maintains referrals for enrollees. Assures supports are in place inclusive of peer and family contacts.
- Develops Interim Plan of Care based on preliminary clinical information and assigned level that will identify linkages and services immediately required, based on information received from referral sources if applicable.
- Ensures all initial linkages are established and maintained.
- Collaborates with all services providers and establishes team communication plan.
- Monitors goals on a continuing basis and that team is communicating.
- Monitors that care plan is relevant to health home policies and procedures.
- Consults with family members and social supports to maintain support consistency.
- Advocates for additional services and linkages as appropriate.
- Maintains current care management documentation and information regarding care management activities within the required health IT system.
Education/Experience
- Bachelor's degree (B.A.) in human services or mental health field from a four-year college or university.
- At least one year experience in Human Services, primarily Mental Health and Substance Abuse.
- Valid NYS Drivers License required
Employee Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401K Retirement Plan
- 4-Day Workweek (optional)
- Paid Vacation Time
- Paid Sick Leave
- Paid Personal Time
- Paid Bereavement Time
- Paid Birthday Leave
- 9 Paid Holidays
- Tuition Assistance Program
- Employer Paid Life Insurance
- Long-Term Disability
- Employee Assistance Program
- Insurance Buy Back
- Employee Wellness Benefit
- Longevity Awards
Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.ICAN is an equal opportunity employer.Apply Now -
Adult Care Coordinator (Oneida County)
Adult Care Management
Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with an emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time Adult Care Coordinator position within the Adult Care Management program (click here for Program information). This position is for Oneida County, NY.
The Adult Care Coordinator conducts and schedules assessments, referrals, advocacy and supports, counseling, education of patients and enrollees and care team members assuring the patient receives quality services to maintain optimum healthcare needs without barriers. The Coordinator adheres to and promotes the philosophy and missions of the company by performing the following duties and responsibilities.
Annual Salary: $44,000, Non-Exempt, paid at an hourly rate.
35-hour workweek, Monday - FridayPlease make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.
Duties & Responsibilities
- Responsible for outreach and engagement to formally enroll referred adults into the care management program.
- Conducts assessments, evaluates needs, establishes and maintains care plan and maintains referrals for enrollees. Assures supports are in place inclusive of peer and family contacts.
- Develops Interim Plan of Care based on preliminary clinical information and assigned level that will identify linkages and services immediately required, based on information received from referral sources if applicable.
- Ensures all initial linkages are established and maintained.
- Collaborates with all services providers and establishes team communication plan.
- Monitors goals on a continuing basis and that team is communicating.
- Monitors that care plan is relevant to health home policies and procedures.
- Consults with family members and social supports to maintain support consistency.
- Advocates for additional services and linkages as appropriate.
- Maintains current care management documentation and information regarding care management activities within the required health IT system.
Education/Experience
- Bachelor's degree (B.A.) in human services or mental health field from a four-year college or university.
- At least one year experience in Human Services, primarily Mental Health and Substance Abuse.
- Valid NYS Drivers License required
Employee Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401K Retirement Plan
- Paid Vacation Time
- Paid Sick Leave
- Paid Personal Time
- Paid Bereavement Time
- Paid Birthday Leave
- 9 Paid Holidays
- Tuition Assistance Program
- Employer Paid Life Insurance
- Long-Term Disability
- Employee Assistance Program
- Insurance Buy Back
- Employee Wellness Benefit
- Longevity Awards
Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.ICAN is an equal opportunity employer.Apply Now -
Case Planner
Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with an emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill multiple Full-Time Case Planner positions.
The Case Planner provides direct support and intensive preventive case planning for children and families involved with Oneida County Department of Family and Community Services (OCDFCS), who may be at risk of being placed into foster care. This role utilizes a strength-based wraparound approach that involves assessing client/family needs, linking families to appropriate services, developing and monitoring individualized plans of care, and ensuring compliance with all OCDFCS, state, and federal regulations. The Case Planner acts as a liaison between families, OCDFCS, service providers, and the community, and promotes the safety, well-being, and stability of children and families. This role requires strong communication, organizational, and community engagement skills to help families achieve positive outcomes in alignment with agency philosophy and regulatory requirements.
The annual salary generally ranges between $44,000-$47,000. This range is an estimate based on an applicant’s skills and experience.
Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.
Duties & Responsibilities
- Support permanency planning efforts by working collaboratively with families, agency personnel and OCDFCS to prevent foster care placement, expedite safe reunification when placement occurs, and reduce the likelihood of re-entry into care.
- Conduct outreach to engage referred clients and families, assisting them in understanding agency philosophy, policies, and services.
- Maintain a caseload of 10-15 families, providing strength-based, family-centered, and culturally competent care and quality service to each family.
- Link clients and families to appropriate resources and services in a timely, coordinated manner. Maintain routine follow-up on linkages and referrals made.
- Review, create, and update service plans in collaboration with families, supervisors, and OCDFCS; submit revisions for approval prior to implementation.
- Schedules routine review meetings to update and discuss progress.
- Schedule and facilitate monthly team meetings with families, service providers, and other relevant stakeholders.
- Conduct at least 2 contacts per month (one home visit and one face-to-face contact) with each child/family on caseload.
- Serve as a liaison between client/family, OCDFCS, agency personnel, and community service providers as needed.
- Identify and utilize formal and informal community supports and networks to meet client/family needs.
- Maintain accurate, timely documentation and comprehensive client files in accordance with OCDFCS, ICAN, state and federal regulations.
- Attend all required meetings, court appearances, and conduct face-to-face client contacts as required.
- Participate in agency in-services, workshops, and seminars as required.
- Report incidents promptly and engage in quality improvement initiatives as directed by the supervisor.
- Travel within the county to meet clients in their homes, schools, or other relevant settings.
- Trainings as necessary and scheduled.
- Additional duties may be assigned, on an as needed basis.
Education/Experience
- Bachelor's Degree in Human Services or related field;
- Plus at least one year of experience working with youth and their families.
- Experience working in child welfare setting preferred.
- A valid NYS Driver's License is required.
Employee Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401K Retirement Plan
- 4-Day Workweek (optional)
- Paid Vacation Time
- Paid Sick Leave
- Paid Personal Time
- Paid Bereavement Time
- Paid Birthday Leave
- 9 Paid Holidays
- Tuition Assistance Program
- Employer Paid Life Insurance
- Long-Term Disability
- Employee Assistance Program
- Insurance Buy Back
- Employee Wellness Benefit
- Longevity Awards
Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.ICAN is an equal opportunity employer.Apply Now -
Family Support Specialist
Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with an emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time Family Support Specialist position in the Case Planning Program.
The Family Support Specialist provides direct support to families involved in the child welfare system in Oneida County. This role is responsible for facilitating evidence-based parenting courses, leading parent support groups, assisting Preventive Case Planners in the field as needed, and providing supervised visitation coverage. The Family Support Specialist works in partnership with families, agency staff, Oneida County Department of Family and Community Services (OCDFCS), and community providers to strengthen parenting skills, promote child safety and well-being, and support family stability.
Annual Salary: $42,000, Non-Exempt, paid at an hourly rate.
35-hour workweek, Monday - FridayPlease make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.
Duties & Responsibilities
- Facilitate evidence-based parenting education programs (such as Nurturing Parenting Program, Active Parenting, Incredible Years, etc.) for parents and caregivers with children ages 0-18 involved in the child welfare system.
- Lead parent support groups that promote peer connection, learning, growth, and support.
- Provide support to Preventive Case Planners in the field, including supporting parents with skill-building, coaching, and access to resources.
- Deliver strengths-based, culturally responsive services that engage families as active partners in the change process.
- Coordinate and complete intakes for clients/families referred to ICAN by Oneida County Department of Family and Community Services for supervised visitation.
- Cover supervised visitation sessions as needed, ensuring safe, structured, and supportive environments for children and families.
- Administer evidence-based pre and post Adult-Adolescent Parenting Inventory (AAPI) assessments for clients/families in both supervised visitations and parenting education programs to measure changes in parent and child rearing attitudes.
- Maintain accurate, timely, and professional documentation in accordance with agency policies and contract/regulatory requirements.
- Participate in case conferences, staff meetings, and training to support professional growth and program quality.
- Work collaboratively with families, agency colleagues and community partners to coordinate services and supports.
- Attend all required meetings, court appearances, and trainings as required.
- Additional duties may be assigned, on an as needed basis.
Education/Experience
- Associate’s or Bachelor’s degree in Human Services, Social Work, Psychology, or a related field preferred; equivalent experience considered.
- Experience working with families, preferably in child welfare, parenting education, and/or family support services. Knowledge of child development, parenting strategies, and family dynamics.
- Flexibility to work evenings and occasional weekends to meet family needs.
- Valid driver’s license and reliable transportation required.
Employee Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401K Retirement Plan
- 4-Day Workweek (optional)
- Paid Vacation Time
- Paid Sick Leave
- Paid Personal Time
- Paid Bereavement Time
- Paid Birthday Leave
- 9 Paid Holidays
- Tuition Assistance Program
- Employer Paid Life Insurance
- Long-Term Disability
- Employee Assistance Program
- Insurance Buy Back
- Employee Wellness Benefit
- Longevity Awards
Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.ICAN is an equal opportunity employer.Apply Now -
Social Care Network Specialist
Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill multiple Full-Time Social Care Network Specialist positions. These positions will be located across various counties including Herkimer County, Montgomery County, Onondaga County and Oneida County.
The Social Care Network (SCN) Specialist will be at the forefront of human-centered care, connecting Medicaid-eligible members to vital non-medical services — from housing and nutrition to transportation and emotional well-being — that can dramatically improve their quality of life. The Specialist will adhere to and promotes the philosophy and mission of the agency by performing the following duties and responsibilities.
Salary: The annual salary range is $43,000 to $45,000. This range is an estimate based on an applicant’s skills and experience. This is a non-exempt position, paid at an hourly rate.
35-hour workweek; Monday- Friday.
Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.
Duties & Responsibilities
- Be the First Connection: Serve as the primary contact for Medicaid members, conducting comprehensive assessments using the Unite Us platform to uncover unmet Health-Related Social Needs (HRSN).
- Guide with Purpose: Help members navigate life-changing services that address critical areas like food security, housing stability, and transportation access.
- Coordinate Care Seamlessly: Collaborate with ICAN teams and a statewide network of community-based organizations to ensure smooth service delivery and follow-up care.
- Support Through Change: Re-screen members after major life events and ensure their evolving needs are met.
- Amplify Outcomes: Provide regular reporting to the Director of Preventive Services and participate in case conferencing to track progress and improve coordination.
- Keep Learning: Participate in all required training and agency meetings to stay informed, connected, and empowered in your role.
- Additional duties may be assigned, on an as needed basis.
Education/Experience
- Associate’s degree or equivalent experience in social work, health services, or community engagement is required.
- Applicants with lived experience navigating health care and human services is preferred, but not required.
- A Valid NYS Driver's License is required.
Employee Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401K Retirement Plan
- 4-Day Workweek (optional)
- Paid Vacation Time
- Paid Sick Leave
- Paid Personal Time
- Paid Bereavement Time
- Paid Birthday Leave
- 9 Paid Holidays
- Tuition Assistance Program
- Employer Paid Life Insurance
- Long-Term Disability
- Employee Assistance Program
- Insurance Buy Back
- Employee Wellness Benefit
- Longevity Awards
Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.ICAN is an equal opportunity employer.Apply Now -
Outreach Specialist
Adult Care Management
Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time Outreach Specialist position in the Adult Care Management program. (Click here for program information)
The Outreach Specialist is an integral part of the Care Management team. Some of the core functions of this position are to locate, educate, engage, and consent new patients referred to Health Homes. Duties include, but are not limited to: face to face contact with adults struggling with mental health, substance use, chronic physical issues and/or social determinants of health, in accordance with Adult Health Home policies. The Outreach Specialist adheres to and promotes the philosophy and missions of the company by performing the following duties and responsibilities.Annual Salary: $46,000, Non-Exempt, paid at an hourly rate.
35-hour workweek, Monday - FridayPlease make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.
Duties & Responsibilities
- Conducts electronic, phone, mail and in-person outreach to search for, locate and engage consumers.
- Conducts calls to engage prospective clients in a discussion around Health Home program benefits and enrollment.
- Conducts home visits.
- Reports to the Outreach Supervisor. Works with the Outreach Supervisor to schedule appointments to enroll prospective clients into the Health Home program.
- In collaboration with other care management staff, helps members identify and participate in community-based activities/resources that support their physical or behavioral health as part of their individual care plan.
- Assists clients with scheduling appointments as requested by the Outreach Team or Adult Care Coordinators.
- Completes detailed written records of contact with clients in a timely manner utilizing electronic record systems.
- Participates in team meetings and report any issues affecting compliance, engagement and enrollment.
- Completes Assessments and or Eligibility Documentation needed for Enrollment in the program.
- Supports the Adult Health Home program by holding a caseload if necessary to meet the needs of the program and support Adult Care Coordinators.
- Supports Outreach and Engagement with community events and / or referral sites.
- Achieves an engagement rate comparable or above industry standard.
- Other duties may be required, on an as needed basis.
Education/Experience
- Bachelor’s Degree in Human Services, Social Services, Psychology or related field.
- Minimum of 2 years of relevant, related experience in the field is required.
- Valid NYS Drivers License required
Employee Benefits
- Heath Insurance
- Dental Insurance
- Vision Insurance
- 401K Retirement Plan
- 4-Day Workweek (optional)
- Paid Vacation Time
- Paid Sick Leave
- Paid Personal Time
- Paid Bereavement Time
- 9 Paid Holidays
- Tuition Assistance Program
- Employer Paid Life Insurance
- Long-Term Disability
- Employee Assistance Program
- Insurance Buy Back
- Employee Wellness Benefit
- Longevity Awards
Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.ICAN is an equal opportunity employer.Apply Now -
Clinical Care Coordinator
School Based Services
Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time School Based Clinical Care Coordinator position at Herkimer BOCES. (Click here for program information)
The Clinical Care Coordinator is responsible for the delivery of quality psycho-social care to students served in a school setting. This position works with ICAN and BOCES staff to ensure that overall needs of the student client are met. Complete comprehensive assessments and implement treatment plan to address the social, emotional and educational needs of students in pursuit of academic success. Promotes the philosophy and mission of the agency by performing the following duties:
Salary: The annual salary range is $58,000 to $62,000. This range is an estimate based on an applicant’s skills and experience.Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.
Duties & Responsibilities
- Coordinate with school personnel and mental health professionals to assure that the youth’s mental health needs are considered in academic planning.
- Provide supportive consultation services to school personnel as needed, including, classroom observation, peer mediation, school wide events, etc.
- Conducts outreach to engage students and assist families with an understanding of program philosophy and policies.
- Links clients and their families to appropriate resources and services in a timely and coordinated manner.
- Assists the client and family with the development, implementation and monitoring of their individualized plan of care and schedules routine meetings to review, revise and discuss such plans.
- Provide short term counseling to youth and families.
- Complete a psychosocial assessment of identified student and family to include treatment recommendations and service identification.
- Completes all required documentation in a comprehensive and timely manner as required by ICAN and BOCES.
- Provide trainings to school personnel, parents, and community members on children’s mental health to raise awareness about intervention and treatment.
- Collaborate with existing educational personnel in student’s home district (i.e. prevention workers, social workers, guidance counselors) to plan for timely return to district.
- Maintain statistics for analysis and reporting purposes.
Education/Experience
- Master's degree in Social Work, Mental Health Counseling or related field required.
- NYS Professional License in area of study preferred or may be license eligible upon hire, or 1-3 years of experience as a Clinician, Mental Health Counselor or School Counselor.
- Candidates must have thorough knowledge of services provided, well developed advocacy skills, and a knowledge and understanding of educational supports.
- Experience working with students with severe emotional and behavioral problems required.
- Valid NYS Driver's License is required.
Employee Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401K Retirement Plan
- Paid Vacation Time
- Paid Sick Leave
- Paid Personal Time
- Paid Birthday Leave
- Paid Bereavement Time
- 9 Paid Holidays
- Tuition Assistance Program
- Employer Paid Life Insurance
- Long-Term Disability
- Employee Assistance Program
- Insurance Buy Back
- Employee Wellness Benefit
- Longevity Awards
Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.ICAN is an equal opportunity employer.Apply Now -
Clinical Care Coordinator (School Social Worker)
School Based Services
Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time School Social Worker / Clinical Care Coordinator position in the Whitesboro Middle/High School. (Click here for program information)
The School Social Worker is responsible for the delivery of quality psycho-social care to students served in a school setting. Will complete comprehensive assessments and implement treatment plan to address the social, emotional and educational needs of students in pursuit of academic success. The Coordinator will promote the philosophy and mission of the agency by performing the following duties.
The annual salary generally ranges between $58,000-$61,000. This range is an estimate based on an applicant’s skills and experience.
Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.
Duties & Responsibilities
- Coordinate with school personnel and mental health professionals to assure that the youth’s mental health needs are considered in academic planning.
- Provide supportive consultation services to school personnel as needed, including, classroom observation, peer mediation, school wide events, etc.
- Conducts outreach to engage students and assist families with an understanding of program philosophy and policies.
- Links clients and their families to appropriate resources and services in a timely and coordinated manner.
- Assists the client and family with the development, implementation and monitoring of their individualized plan of care and schedules routine meetings to review, revise and discuss such plans.
- Provide short term counseling to youth and families.
- Complete a psychosocial assessment of identified student and family to include treatment recommendations and service identification.
- Completes all required documentation in a comprehensive and timely manner as required by ICAN and BOCES.
- Provide trainings to school personnel, parents, and community members on children’s mental health to raise awareness about intervention and treatment.
- Collaborate with existing educational personnel in student’s home district (i.e. prevention workers, social workers, guidance counselors) to plan for timely return to district.
- Maintain statistics for analysis and reporting purposes.
Education/Experience
- Master's degree in Social Work, Mental Health Counseling or related field required.
- NYS Professional License in area of study preferred or may be license eligible upon hire, or 1-3 years of experience as a Clinician, Mental Health Counselor or School Counselor.
- Candidates must have thorough knowledge of services provided, well developed advocacy skills, and a knowledge and understanding of educational supports.
- Experience working with students with severe emotional and behavioral problems required.
- Valid NYS Driver's License is required.
Employee Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401K Retirement Plan
- Paid Vacation Time
- Paid Sick Leave
- Paid Personal Time
- Paid Birthday Leave
- Paid Bereavement Time
- 9 Paid Holidays
- Tuition Assistance Program
- Employer Paid Life Insurance
- Long-Term Disability
- Employee Assistance Program
- Insurance Buy Back
- Employee Wellness Benefit
- Longevity Awards
Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.ICAN is an equal opportunity employer.Apply Now -
Youth ACT Mental Health Professional
Youth ACT
Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time Youth ACT Mental Health Professional position.
ICAN’s Youth Assertive Community Treatment (ACT) is a program designed to address the significant mental health needs of youth ages 10 to 21, who are at risk of entering, or returning home from, high end services, such as inpatient settings or residential services, through the use of a multi-disciplinary team.
The Mental Health Professional is responsible for providing treatment to children and their families to support identified treatment goals and targeted service interventions. The Licensed Mental Health Professional will address the clinical needs of the children and the complex needs of the entire family unit. Will adhere to and promote the philosophy and mission of the company by performing the following duties.
The annual salary generally ranges between $64,000-$70,000. This range is an estimate based on an applicant’s skills and experience.
Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.
Duties & Responsibilities
- Provide case contacts, which include home visits. Complete assessments, provide individual/family/group therapy, treatment planning, monitoring and crisis management.
- Address the clinical needs of the children and the complex needs of the entire family unit. Treatment interventions utilized by this team member must be individualized to the child and family, as well as evidence-based.
- Assist with providing therapeutic communication and interactions with youth/families for the purpose of alleviating symptoms or functional limitations associated with a child/youth’s behavioral health diagnosis, reversing or changing maladaptive patterns of behavior, encouraging personal growth and development, and supporting the child/youth’s capacity to achieve age–appropriate developmental milestones.
- Provides crisis response, which includes a rotating on call schedule amongst the ACT team members.
- Participation in daily morning team meetings and bi-weekly supervision.
- They must successfully complete the required ACT Institute trainings as well as obtain and maintain CANS certification
Education/Experience
- Professional License by the New York State Education Department is required and operating within the practitioner’s scope of practice as defined by New York State law. This license includes that of a licensed social worker (LMSW), licensed marriage and family therapist (LMFT), licensed mental health counselor (LMHC), or licensed creative art therapists (LCAT).
- At least 3-5 years of experience working with children and youth with significant emotional disorders, severe mental, emotional and behavioral impairments (commensurate with RTF or CR level of care), histories of hospitalization, and families with complex, multi-system needs, in crisis, with children in a mental health setting, or related experience.
- Experience with providing evidence-based treatments and familiarity with evidence-based practices is crucial to this role.
- Valid NYS Drivers License required
Employee Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401K Retirement Plan
- 4-Day Workweek (optional)
- Paid Vacation Time
- Paid Sick Leave
- Paid Personal Time
- Paid Bereavement Time
- Paid Birthday Leave
- 9 Paid Holidays
- Tuition Assistance Program
- Employer Paid Life Insurance
- Long-Term Disability
- Employee Assistance Program
- Insurance Buy Back
- Employee Wellness Benefit
- Longevity Awards
Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.ICAN is an equal opportunity employer.Apply Now -
Residence Counselor (Part-Time)
Children's Crisis Residence
Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Part-Time Residence Counselor position, in our new Children's Crisis Residence Program. (Click here for Program Information.)
The Children's Crisis Residence is a short-term, therapeutic residential program designed to support youth ages 10-17 experiencing emotional, behavioral, or mental health crises. The residence provides a structured, safe environment where children receive individualized care, including crisis intervention, counseling, and daily living support. The goal is to stabilize the child, address immediate mental health needs, and prepare them for a successful transition back to their home or to a long-term care setting. The program works collaboratively with families and mental health professionals to ensure continuity of care and long-term stability.
The Residence Counselor is responsible for providing treatment to children and their families to support identified treatment goals and targeted service interventions.
This is an non-exempt position, paid an hourly rate of $20.00.
Shift:
We are currently looking to fill the following shifts, with additional opportunities to pick up other shifts as well.
- 1st and 3rd Sunday of the month for the 7:15 am-4:00 pm shift
- 2nd and 4th Sunday of the month for the 2:30 pm - 11:00 pm shift
*Application Deadline: Friday, October 24, 2025*
Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.Duties & Responsibilities
- Provide direct care, supervision, and support to children during their stay in the crisis residence.
- Assist with the daily functioning of the residence, including implementing structured routines, providing emotional support, and facilitating therapeutic activities.
- Work collaboratively with mental health professionals, including therapists, social workers, and healthcare providers, to create and implement individualized treatment plans.
- Help manage crises using approved behavioral intervention techniques, ensuring the safety and well-being of the children.
- Support children in developing coping strategies, life skills, and emotional regulation techniques.
- Communicate regularly with families and caregivers, providing updates and supporting the child’s transition plan.
- Maintain accurate documentation of all care activities and interactions in accordance with regulatory requirements.
- Regularly participate in staff meetings and supervision.
- Attend agency in-services, workshops and seminars as required.
- Participate in training sessions and stay current with training updates as required.
- Additional duties may be required, on an as needed basis.
Education/Experience
- Individuals must be 21 years of age or older.
- High School Diploma or Equivalent. Related experience and/or training in the areas of residential living, transitional youth, or human services; or equivalent combination of education and experience.
- Experience working with children, particularly those in crisis or with behavioral health needs, is strongly preferred.
- Strong communication and interpersonal skills, with an ability to remain calm in challenging situations.
- Willingness to complete required training in crisis intervention and de-escalation techniques.
- All staff must be cleared with the New York State Central Registry, New York State Justice Center, and complete a background check/fingering printing in accordance with 14 NYCRR Part 550 regarding criminal background checks, and NYS Social Services Law Section 424 regarding the child abuse and neglect registry.
- Valid New York State driver's license and reliable transportation is required.
Employee Benefits
- 401K Retirement Plan
- NYS Sick Leave
- Tuition Assistance Program
- Employee Assistance Program
- Employee Wellness Benefit
- Longevity Awards
Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.ICAN is an equal opportunity employer.Apply Now -
Youth Empowerment Specialist (Part-Time)
School Based Services
Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill multiple Part-Time Youth Empowerment Specialist positions in the Utica City School Services program. (Click here for program information)
The Youth Empowerment Specialist role provides an exciting opportunity to work directly with students in a safe, enriching, and supportive environment. The Youth Empowerment Specialist is designed to enhance students' social, emotional, academic, and physical development, providing them with opportunities. The Specialist will promote the philosophy and mission of the agency by performing the following duties and responsibilities.
Shift: After School Hours only from 2:45 pm - 6:15 pm, Monday - Thursday.
The hourly rate for this position ranges from $18.00-$25.00. This range is an estimate based on an applicant’s skills and experience.
Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.Duties & Responsibilities
- Supervise and engage with students in a safe, positive, and respectful manner
- Assist students with homework and academic tasks, providing individualized support when needed.
- Foster a welcoming, inclusive, and supportive environment that encourages participation and learning.
- Manage student behavior by implementing positive discipline strategies and maintaining a calm, structured atmosphere.
- Support students in developing social-emotional skills, such as empathy, conflict resolution, and self-regulation.
- Facilitate enrichment activities such as arts & crafts, STEM challenges, sports, music, and physical play.
- Assist in the planning and execution of daily activities, ensuring they align with the program’s goals of academic enrichment, social-emotional learning, and physical activity.
- Lead small groups of students in focused learning activities, games, or projects.
- Encourage student participation in all program activities and ensure all students are included and engaged.
- Assist with student sign-in and sign-out procedures.
- Maintain accurate attendance records and report on any student concerns or incidents.
- Additional duties may be assigned, on an as needed basis.
Education/Experience
- High School diploma or equivalent
- Previous experience working with children, either in educational, recreational, or childcare settings
- Strong communication and interpersonal skills, with the ability to connect with students, parents, and staff
- Ability to work independently and as part of a team.
- Background check clearance and fingerprinting (required by the school district)
- A valid NYS Driver's License is preferred; reliable transporation is required.
Employee Benefits
- 401K Retirement Plan
- Paid Sick Leave
- Tuition Assistance Program
- Employee Assistance Program
- Employee Wellness Benefit
- Longevity Awards
Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.ICAN is an equal opportunity employer.Apply Now -
Play Ambassador, Utica Children's Museum (Part-Time)
Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill multiple Part-Time positions for Play Ambassadors with our Children's Museum.
The Play Ambassador position currently relates to Mobile Museum programming which operates year-round and will continue once the new museum is open and operating. A Play Ambassador serves as a facilitator by providing exceptional customer service, implementation of key early childhood education and developmental frameworks, and by ensuring safety practices are maintained in order to foster a fun, playful, stimulating, and inclusive environment for all children and families. The Play Ambassador will promote the philosophy and mission of the agency by performing the following duties.
Hourly rate: $16.00-$20.00 /hour
Shift: Hours may vary throughout the week, Evenings and weekends may be required.
Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.
Duties & Responsibilities
- Responsible for activating exhibits and inspire learning through museum programs, such as arts and crafts, music, drama, physical movement, storytelling and cooperative games.
- Assist with facilitating school visits, summer camps, private events and community outreach with the Mobile Museum.
- Perform unloading and loading of vehicle, set-up and break down of exhibits and activities specific to Mobile Museum programs and events.
- Participate in routine checks, monitor exhibits, reset props, remove unsafe objects, support basic maintenance and cleaning, and report needs to management.
- Proactively engage guests and initiate conversations to provide positive, active engagement of children and families with exhibits and programs.
- Ensure appropriate exhibits and supplies are secured in the vehicle based on each event or location.
- Communicate with management when supplies are needed.
- Ability to calmly and effectively handle emergency situations.
Education/Experience
- Applicants must be 18 years of age or older.
- Minimum High School Diploma or equivalent preferred, but not required.
- Experience working with a child/family audience in a customer service environment or similar role (this includes relevant paid and unpaid work/volunteer/community work).
- Course-work in Early Learning or Childhood Development (0-10 years old) a plus.
- Experience working or volunteering with children in an educational or recreation setting.
- Valid NYS Driver's License is required or Reliable Transportation.
Employee Benefits
- 401K Retirement Plan
- NYS Paid Sick Leave
- Employee Assistance Program
- Employee Wellness Benefit
- Longevity Awards
- Voluntary Benefits
Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.ICAN is an equal opportunity employer.Apply Now