Career Opportunities

Duties & Responsibilities

• Responsible for coordinating all IT functions with the agency and serve as both the internal and external IT Contact for the agency.
• Responsible for communicating all IT issues and concerns to ICAN leadership. Will also communicate all IT requirements and requests to IT Managed Service Contractor.
• Coordinates ICAN IT projects, ensuring status is communicated to the correct ICAN staff member; engages with IT Managed Service Provider as needed for project updates.
• Administrates and integrates agency platforms for business functions including user management, organizational profiles, account security, and user permissions.
• Liaison between ICAN and IT contractors including cyber security firm along with IT network Engineer.
• Responsible for long-term hardware and software planning with IT Network Engineer (replacement plan, growth, spares, etc.) with assistance from ICAN Leadership and IT Managed Service Provider.
• Oversees the management of usernames, accounts, security, and permissions of software and web-based platforms.
• Participates in regular ICAN meetings, representing IT along with the IT Network Engineer and Data Manager. Participates in vendor meetings to evaluate potential opportunities and partnerships for software, business systems, and business technology.
• Interfaces with ICAN Electronic Health Recordkeeping (EHR) systems, and assists with coordination and planning for EHR integration with ICAN business systems.
• Provides New Employee Orientation, IT 101 and overall IT training to end users. Responsible for initial setups for all new staff on business platforms including any software needed for program positions.
• Identifies end user IT issues and/or challenges and develops training recommendations as related to business function software platforms.
• Provides support assistance for office phones, company mobile phones, office printers and Web Conferencing.
• Review existing vendor agreements to ensure compliance and IT requirements. Assist with the evaluation of existing and new vendors for logistics and quality.
• Serve as the liaison between IT and the ICAN business office for contracts, equipment purchases, expense tracking, and other functions.
• Develops internal ICAN process Documentation / Policies / Procedures relative to IT.
• Establishes processes for recurring tasks (new phones, laptops, hot spots, etc.)
• Establishes Onboarding and Off-Boarding IT process with HR and IT Managed Service Provider.
• Establishes internal ICAN process for requesting IT help and support.
• Involved in social media platform maintenance with the Branding and Marketing Department.
• Development, management, and administration of agency digital applications including relationship lead for any consultants/contractors for application development.
• Additional duties may be assigned, on an as needed basis.

Education/Experience

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Duties & Responsibilities

• Full-Lifecycle Sourcing & Recruiting: Develop and execute inclusive recruitment strategies to attract talent for open staff positions and internships utilizing job boards, social platforms, community networking, and direct sourcing.
• Candidate Screening & Interviewing: Review applications and conduct initial phone and/or video screenings to assess candidate alignment with role qualifications and ICAN’s organizational values.
• Candidate Experience Advocacy: Serve as a primary point of contact for applicants, ensuring a transparent and positive interview process by providing timely feedback, guidance, and communication from initial outreach to onboarding.
• Academic & Community Partnerships: Build and maintain collaborative relationships with local and regional colleges, universities, and employment agencies to promote ICAN’s career and internship pathways.
• Internship Program Coordination: Coordinate the end-to-end internship lifecycle, including collecting applications, coordinating placements with program leaders, overseeing onboarding paperwork, and tracking annual program metrics.
• HR Collaboration & Compliance: Partner with hiring managers to understand their specific program needs; align recruitment efforts with overarching HR initiatives, and ensure all practices comply with federal, state, and local employment laws.
• Participate in other meaningful team initiatives and duties as needed to support ICAN's mission.

Education/Experience

• Recruitment Experience: Prior direct experience in recruitment or human resources; experience in the non-profit or human services sector is a plus.
• Relationship & Communication Skills: Exceptional interpersonal, written, and verbal communication skills, with a demonstrated ability to collaborate effectively and inclusively with diverse teams and prospective candidates.
• Organizational Agility: Proven capability to work independently, manage multiple competing priorities, and systematically organize recruitment pipelines and goals.
• Systems Proficiency: Experience utilizing Applicant Tracking Systems (ATS) and maintaining accurate, organized digital compliance records.
• Education: Bachelor’s degree in Human Resources, Business, Psychology, Human Services, or a related field preferred; an equivalent combination of education and professional experience will also be highly valued.
• Travel & Mobility: Possession of a valid NY state driver’s license and access to reliable transportation to travel to regional worksites, career fairs, and community events.
• Stationary & Digital Work: Prolonged periods of sitting or standing at a desk, utilizing a computer, keyboard, and phone to conduct interviews and manage administrative tasks.
• Communication: Ability to frequently communicate, express oneself, and exchange accurate information with candidates, team members, and community partners in person, via phone, and through video conferencing.
• Event Navigation & Setup: Ability to navigate various event venues (such as college campuses or community centers) and transport recruitment materials; this includes occasionally lifting, loading, and unloading event boxes or portable tables weighing up to 25 lbs. into and out of vehicles.

Duties & Responsibilities

• Responsible for conducting monthly home visits to meet with assigned clients. Requires traveling to these face to face contacts at a frequency based on case acuity.
• Responsible for outreach and engagement to formally enroll referred adults into the care management program.
• Conducts assessments, evaluates needs, establishes and maintains care plan and maintains referrals for enrollees. Assures supports are in place inclusive of peer and family contacts.
• Develops Interim Plan of Care based on preliminary clinical information and assigned level that will identify linkages and services immediately required, based on information received from referral sources if applicable.
• Ensures all initial linkages are established and maintained.
• Collaborates with all services providers and establishes team communication plan.
• Monitors goals on a continuing basis and that team is communicating.
• Monitors that care plan is relevant to health home policies and procedures.
• Consults with family members and social supports to maintain support consistency
• Advocates for additional services and linkages as appropriate.
• Maintains current care management documentation and information regarding care management activities within the required health IT system.

Education/Experience

• Bachelor's degree (B.A.) in human services or mental health field from a four-year college or university
• At least one year experience in Human Services, primarily Mental Health and Substance Abuse
• Valid NYS Drivers License required

Duties & Responsibilities

• Manages a caseload of youth and families involved with Oneida County Family Court, providing consistent face-to-face contact and support while developing a close and consistent relationship with youth and families that will continue throughout disposition
• Monitors youth activity between appearances by checking in with the family on an as needed basis.
• Assesses the needs of youth and families in program and provides necessary referrals to appropriate services in the community. Assists youth and family with any needs that should arise including school, employment, health care, housing etc.
• Assists county and defense attorneys with creating a plan for youth in an effort to prevent placement/reoffending.
• Acts as a liaison between DSS, court, attorneys, youth, families and providers.
• Finds appropriate levels of care and placements when needed and completes all necessary paperwork.
• Assesses youth progress to ensure integration and stabilization in the community through appropriate services including, but not limited to, drug treatment, medical care, job training, educational services, mentoring, mediation services, community activities and youth groups, and any other supports needed for successful re-entry and stabilization.
• Additional duties may be assigned, on an as needed basis.

Education/Experience

• Bachelor's Degree (B.A.) from regionally accredited or NYS registered four-year college or university in social work, psychology, sociology, child development, or related field.
• Full knowledge of the human service systems in Oneida County and services available to children and youth.
• A Valid NYS Driver's License is required.

Duties & Responsibilities

• Responsible for connecting potential clients to ICAN services by working closely with families to determine eligibility and providing intensive support as families begin to access services
• Remain up to date on all of ICAN’s programs and services in order to assist families through referral processes
• Maintain knowledge of and positive working relationships with community referral sources
• Maintain intake database (including contact submission forms from ICAN’s website) and ensure timely and supportive referrals. Maintain waiting lists for programs and take the lead in ensuring we stay in contact with families during the wait and provide warm hand offs when coming off the waiting list
• Ensure that agency and program guidelines are met regarding new enrollments
• Represent ICAN in the community through outreach efforts including, but not limited to tabling events, community events, and outreach to community-based organizations
• Facilitate and/or assist with service-centered groups, as needed
• Ensure all initial linkages are established and maintained. Advocates for additional services as appropriate
• Participate in bi-weekly one on one supervision with management
• Conduct outreach and home visits to engage clients and assist families in understanding ICAN programs and services. This includes but not limited to assisting with gathering necessary paperwork or signatures for admission into an ICAN program/service
• Attend agency trainings, staff meetings, etc. as necessary

Education/Experience

• Associate's degree in human services, psychology or related field preferred; or 1-2 years of related experience and/or training; or equivalent combination.
• Valid NYS Driver’s License is required

Duties & Responsibilities

• Conduct audits that promote compliance and enhance service quality.
• Assess quality processes and identifies opportunities to improve outcomes for clients, families, and programs.
• Manage and resolve client/consumer complaints in a timely and professional manner.
• Collect, analyze, and maintain data related to client satisfaction and program performance.
• Translate data insights into clear reports that inform decision-making.
• Develop training materials and provide education to staff and providers based on identified trends and needs.
• Collaborate with internal teams to document, investigate, and report incidents in accordance with regulatory requirements.
• Participate in quality management activities, including the review and investigation of serious reportable incidents.
• Support compliance with HIPAA and assist the Compliance Officer in maintaining regulatory standards. Represent the agency on internal and external committees, as assigned.

Education/Experience

• Bachelor’s degree in human services or a related field, or an Associate’s degree with relevant experience.
• Experience in a human services or nonprofit setting required, with preference for programs regulated by OMH, OCFS, DOH, or similar agencies.
• Experience applying regulatory requirements with a focus on compliance and quality improvement strongly preferred.
• Valid NYS Drivers License required

Duties & Responsibilities

• Support permanency planning efforts by working collaboratively with families, agency personnel and OCDFCS to prevent foster care placement, expedite safe reunification when placement occurs, and reduce the likelihood of re-entry into care.
• Conduct outreach to engage referred clients and families, assisting them in understanding agency philosophy, policies, and services.
• Maintain a caseload of 10-15 families, providing strength-based, family-centered, and culturally competent care and quality service to each family.
• Link clients and families to appropriate resources and services in a timely, coordinated manner. Maintain routine follow-up on linkages and referrals made.
• Review, create, and update service plans in collaboration with families, supervisors, and OCDFCS; submit revisions for approval prior to implementation.
• Schedules routine review meetings to update and discuss progress.
• Schedule and facilitate monthly team meetings with families, service providers, and other relevant stakeholders.
• Conduct at least 2 contacts per month (one home visit and one face-to-face contact) with each child/family on caseload.
• Serve as a liaison between client/family, OCDFCS, agency personnel, and community service providers as needed.
• Identify and utilize formal and informal community supports and networks to meet client/family needs.
• Maintain accurate, timely documentation and comprehensive client files in accordance with OCDFCS, ICAN, state and federal regulations.
• Attend all required meetings, court appearances, and conduct face-to-face client contacts as required.
• Participate in agency in-services, workshops, and seminars as required.
• Report incidents promptly and engage in quality improvement initiatives as directed by the supervisor.
• Travel within the county to meet clients in their homes, schools, or other relevant settings.
• Trainings as necessary and scheduled.
• Additional duties may be assigned, on an as needed basis.

Education/Experience

• Bachelor's Degree in Human Services or related field;
• Plus at least one year of experience working with youth and their families.
• Experience working in child welfare setting preferred.
• A valid NYS Driver's License is required.

Education/Experience

• Minimum 5 years of progressive leadership experience
• Bachelor’s degree in Business, Public Administration, Nonprofit Management, Public Policy, or related field (Master’s preferred)
• Demonstrated experience in business development, strategic partnerships, or statewide initiatives
• Experience working with government systems and public funding structures
• Background in nonprofit, behavioral health, or community-based organizations preferred
• Proven ability to negotiate high-level agreements and manage complex partnerships
• Strong strategic planning and systems-thinking skills
• Exceptional communication, presentation, and relationship-building abilities

Duties & Responsibilities

• Responsible for conducting monthly visits to meet with assigned clients. Requires traveling to these face to face contacts at a frequency based on a case acuity.
• Responsible for outreach and engagement to formally enroll referred children into the care management program.
• Conducts assessments, evaluates needs, establishes and maintains care plan and maintains referrals for enrollees. Ensures supports are in place inclusive of peer and family contacts.
• Develops Interim Plan of Care based on preliminary clinical information and assigned level that will identify linkages and services immediately required, based on information received from referral sources if applicable.
• Ensures all initial linkages are established and maintained.
• Collaborates with all services providers and establishes team communication plan.
• Monitors goals on a continuing basis and that team is communicating.
• Monitors and ensures that care plan is relevant to health home policies and procedures.
• Consults with family members and social supports to maintain support consistency.
• Advocates for additional services and linkages as appropriate.
• Maintains current care management documentation and information regarding care management activities within the required health IT system.

Education/Experience

• Bachelor's degree (B.A.) in human services or mental health field from a four-year college or university.
• At least two years experience in Human Services, primarily Mental Health and Substance Abuse.
• A valid NYS Drivers License is required.

Duties & Responsibilities

• Conduct mobile outreach and create client service engagement opportunities for homeless individuals and families on the streets in absence of other Street Outreach workers
• Responsible for directing the team as they conduct crisis response and intervention, shelter referrals, and linking families with the appropriate destination for continued services, including referral to and/or enrollment in the CoC’s Coordinated Entry System and linking individuals and families with the appropriate level of housing and services.
• Collaborates and acts as liaison with other homeless services providers and community resources to facilitate access to the continuum of community services including, basic needs, food, clothing, shelter, hygiene, and laundry; housing assistance; substance abuse education and treatment.
• Ensures accurate data entry in both internal electronic health record and external database systems.
• Provides support and guidance as the team assists clients in obtaining housing readiness documentation such as ID, social security card and income verification.
• Ensures the team is maintaining complete client records, daily activity logs, mileage logs, and other reports as directed.
• Attend team meetings, case conferences, training workshops and community meetings as needed.
• Work in close partnership with the Mohawk Valley Housing and Homeless Coalition Planning Office. This includes participating actively in Mohawk Valley Housing and Homeless Assistance Coalition Plenary Meetings and assisting with the annual HUD Point-In-Time count.
• Assist with screening of potential program participants for Rapid Re-housing programs which may include VI--SPDAT.
• Ensures that the team is trained and follows safety protocols for community street outreach.
• Completes all reporting requirements in a timely manner and in accordance with all contract requirements.

Education/Experience

• Bachelor's Degree in Social Work with a year or more working experience in a human service field or related field or an Associate Degree in a human service field.
• 2 or more years of social services experience working with persons and families who are homeless or who have experienced homelessness or a high school diploma/GED and 5 years experience working with persons and families who are homeless or who have experienced homelessness.
• A valid NYS Driver's License is required.

Duties & Responsibilities

• Canvas designated zones or other areas that have been identified and assigned by Supervisor.
• Visits high risk participants (must have a minimum of six in person contacts per month) to assist with overcoming any identified obstacles.
• Works with both victims and perpetrators of crime (who are often victims themselves) to provide connections to services.
• Meets with high risk youth involved in the program to set goals with an emphasis on providing educational and job opportunities. Additional services may include connection to substance use treatment, education and college prep, resume building, job readiness skills, anger management groups and positive life skills groups.
• Works with community stakeholders to educate the community about violence.
• Mediates conflicts that could lead to violence in target area.
• Engages the community, religious organizations/clergy, and local businesses through rallies and special events.
• Participates in weekly one on one supervision with management.
• Participates in weekly staff meetings.
• Enters daily log, case notes, and mediations in SNUG database.

Education/Experience

• High school diploma or general education degree (GED); or two to four years related experience and/or training; or equivalent combination of education and experience.
• Must have lived experience with background similar to the high risk youth being served by this initiative.
• Preferable that the applicant live in the targeted community and be known to the target population.
• A valid NYS Driver’s License is required.

Duties & Responsibilities

• Oversee review, drafting, and negotiation of contracts across government, vendor, partnership, grant, consulting, and service agreements.
• Collaborate with leadership and review policies and procedures as they relate to legal compliance and risk.
• Identify legal and financial exposure, advising leadership on liability, indemnification, insurance, termination, and operational alignment.
• Partner closely with Finance to ensure contractual commitments reflect financial and operational realities.
• Lead legal oversight of commercial leases, site expansions, relocations, acquisitions, and capital projects.
• Conduct due diligence in regard to capital projects, community partner collaborations, governmental agency regulations, and other new project matters.
• Coordinate with external real estate counsel as needed.
• Provide ongoing legal counsel to executive leadership and the board.
• Advise on new programs, social enterprise initiatives, and geographic expansion.
• Monitor and assess regulatory and compliance risks affecting operations and governance.
• Identify and mitigate organization-wide legal risks through policy development and internal controls.
• Support outside counsel and Human Resources on employment-related matters.
• Oversee litigation management and outside counsel relationships.
• Align insurance coverage with overall risk profile.
• Collaborate cross-functionally with executive leadership, finance, HR, operations, and program teams.
• Build internal legal literacy and governance processes to strengthen decision-making and risk awareness.

Education/Experience

• Juris Doctor (JD) from accredited law school.
• Licensed and in good standing to practice law in New York State.
• Minimum 5+ years of relevant legal experience.
• Significant experience in: Contract drafting and negotiation, Commercial lease review, and Regulatory compliance.
• Strong ability to translate legal language into practical operational guidance.
• Proficiency in Microsoft Office Suite, Google Suite, and Word Document Processing.
• Experience advising senior leadership or non-profit boards.
• Valid driver’s license. Ability to attend off-site meetings and events as required.
• Experience in nonprofit or human services environments.
• Familiarity with New York State government contracts.
• Experience supporting multi-site or multi-entity organizations.
• Background in real estate transactions or commercial leasing.
• Exposure to social enterprise or subsidiary structures.
• Ability to read and interpret reports, funding guidelines, and media correspondence. Strong writing and editing skills. Ability to speak effectively before stakeholders, partners, and media outlets.

Duties & Responsibilities

• Responsible for conducting monthly visits to meet with assigned clients. Requires traveling to these face to face contacts at a frequency based on a case acuity.
• Responsible for outreach and engagement to formally enroll referred children into the care management program.
• Conducts assessments, evaluates needs, establishes and maintains care plan and maintains referrals for enrollees. Ensures supports are in place inclusive of peer and family contacts.
• Develops Interim Plan of Care based on preliminary clinical information and assigned level that will identify linkages and service immediately required, based on information received from referral sources if applicable.
• Ensures all initial linkages are established and maintained.
• Collaborates with all services providers and establishes team communication plan.
• Monitors goals on a continuing basis and that team is communicating.
• Monitors and ensures that care plan is relevant to health home policies and procedures.
• Consults with family members and social supports to maintain support consistency.
• Advocates for additional services and linkages as appropriate.
• Maintains current care management documentation and information regarding care management activities within the required health IT system.

Education/Experience

• Bachelor's Degree (B.A.) in human services or mental health field from a four-year college or university.
• At least two years experience in Human Service, primarily Mental Health and Substance Abuse.
• A valid NYS Driver's License is required.

Duties & Responsibilities

• Responsible for activating exhibits and inspire learning through museum programs, such as arts and crafts, music, drama, physical movement, storytelling and cooperative games.
• Assist with facilitating school visits, summer camps, private events and community outreach with the Mobile Museum.
• Perform unloading and loading of vehicle, set-up and break down of exhibits and activities specific to Mobile Museum programs and events.
• Participate in routine checks, monitor exhibits, reset props, remove unsafe objects, support basic maintenance and cleaning, and report needs to management.
• Proactively engage guests and initiate conversations to provide positive, active engagement of children and families with exhibits and programs.
• Ensure appropriate exhibits and supplies are secured in the vehicle based on each event or location.
• Communicate with management when supplies are needed.
• Ability to calmly and effectively handle emergency situations.

Education/Experience

• Applicants must be 18 years of age or older.
• Minimum High School Diploma or equivalent preferred, but not required.
• Experience working with a child/family audience in a customer service environment or similar role (this includes relevant paid and unpaid work/volunteer/community work).
• Course-work in Early Learning or Childhood Development (0-10 years old) a plus.
• Experience working or volunteering with children in an educational or recreation setting.
• Valid NYS Driver's License is required or Reliable Transportation.