Career Opportunities

Duties & Responsibilities

• Enhance the programs capacity to provide a high standard of practice, by fostering good working relationships and providing consultation, technical assistance and case management support to Care Management Supervisors and Adult Care Coordinators, including coverage during the absence of Care Management Supervisors and/or Adult Care Coordinators.
• Assists with overall planning and direction of the Adult Health Home Program.
• Single Point of Contact for informational updates, policy and procedures and every day functions of The Adult Health Home Program.
• Responsible for updates, policy and procedures, quality improvement, electronic health records and billing of multiple Health Homes that ICAN works with in the Adult Health Home Program.
• Responsible for interviews, hiring and providing proper training of department staff.
• Provides ongoing training to support developmental needs of staff.
• Review and compile appropriate records and reports as required for the program.
• Implements a continuous quality improvement plan.
• Facilitates and conducts regular program meetings.
• Ensures compliance with documentation standards, program and agency policies within assigned work unit consistent with the agency’s mission and vision.
• Networks with community organizations and works to develop community contacts to promote the understanding of program services.
• Participates in the development and maintenance of necessary documentation and reports according to program regulations.
• Establishes a work environment that creates positive communication between employees and assimilates new employees to the Agency’s culture, values and mission.

Education/Experience

• Bachelor’s Degree in Human Services, Social Services, Psychology or related field with at least 3 years experience; and a minimum of 2 years experience as a supervisor.
• Valid NYS drivers license is required