Career Opportunities

Duties & Responsibilities

• Provide strategic and operational leadership for all housing stability programs, ensuring alignment with agency mission, values, strategic priorities, contractual expectations, and long-term organizational goals.
• Oversee agency housing programs, including Transitional Living Programs (2), Oneida County Street Outreach, Family Homeless Case Management, Care Transitions and ESSHI Programs.
• Translate agency strategy into integrated program operations, workflows, and implementation priorities across housing stability services.
• Directly supervise, coach, and support Program Managers to ensure accountability, leadership development, quality implementation, and consistent program performance.
• Ensure housing programs are implemented effectively and achieve intended outcomes while maintaining a strong commitment to Housing First principles, trauma-informed care, client-centered services, and strengths-based practices.
• Promote collaboration across housing programs to improve continuity of care, client engagement, housing retention, and long-term stability.
• Lead the planning, development, and operational readiness of future ESSHI supportive housing projects from award through implementation.
• Coordinate cross-functional planning efforts related to staffing, policies, procedures, service delivery models, regulatory compliance, and operational infrastructure for new supportive housing developments.
• Collaborate with VP of Community Services to establish implementation timelines, occupancy plans, staffing models, referral processes, and service delivery strategies for new supportive housing developments.
• Develop operational policies, workflows, partnerships, and procedures necessary to successfully launch supportive housing programs.
• Identify opportunities to expand supportive housing, housing stability initiatives, and other innovative housing solutions that align with community needs and agency strategic priorities.
• Support grant development, contract implementation, and funding opportunities related to supportive housing expansion.
• Monitor project milestones and implementation benchmarks to ensure successful program launch and long-term sustainability.
• Build and maintain collaborative relationships with county departments, healthcare systems, behavioral health providers, landlords, affordable housing developers, housing authorities, managed care organizations, Continuum of Care partners, and community agencies.
• Represent the agency within local, regional, and statewide housing coalitions, planning groups, task forces, and collaborative initiatives.
• Work collaboratively with the Vice President of Community Services to identify new funding opportunities, housing initiatives, and strategic partnerships.
• Develop strategic relationships that increase housing access, strengthen coordinated care, improve landlord engagement, and expand supportive housing opportunities.
• Collaborate with municipal planning departments, community stakeholders, and housing partners to identify future supportive housing opportunities.
• Promote innovative housing solutions that address homelessness, housing instability, and community needs.
• Ensure compliance with all federal, state, county, Medicaid, HUD, ESSHI, and contractual requirements.
• Maintain oversight of documentation standards, quality assurance activities, incident management, audits, monitoring visits, and corrective action planning in partnership with the Vice President of Community Services and Quality Improvement team.
• Utilize program data and performance metrics to identify trends, service gaps, opportunities, and emerging community needs.
• Ensure contract deliverables, reporting requirements, and performance expectations are achieved.
• Present program accomplishments, performance trends, risks, and improvement opportunities to senior leadership through data-informed reporting.
• Ensure adherence to agency policies, contractual requirements, and applicable local, state, and federal regulations.
• Collaborate with the Vice President of Community Services and Finance Department to develop, monitor, and manage program budgets and fiscal performance.
• Monitor program expenditures, staffing patterns, occupancy, referrals, contract utilization, and resource allocation to ensure financial sustainability and quality service delivery.
• Participate in budget planning, grant implementation, contract development, and long-term sustainability efforts.
• Participate in financial planning for new supportive housing developments, including staffing projections, operating budgets, service funding, and implementation planning.
• Collaborate with Finance and executive leadership to ensure operational readiness aligns with construction timelines and funding requirements.
• Make operational and staffing recommendations that maintain fiscal responsibility while achieving contractual and programmatic goals.
• Partner closely with Human Resources and the Vice President of Community Services to support recruitment, onboarding, retention, workforce planning, employee engagement, performance management, and personnel matters.
• Foster leadership development among Program Managers and support succession planning efforts.
• Serve as a culture ambassador by modeling and reinforcing the agency's mission, vision, values, and commitment to excellence.
• Promote a culture of accountability, collaboration, inclusion, professionalism, continuous quality improvement, innovation, and psychological safety.
• Participate actively in agency-wide initiatives, strategic planning efforts, and cross-department collaboration to strengthen organizational alignment.

Education/Experience

• Bachelor's degree in Social Work, Human Services, Public Administration, Public Health, Psychology, Counseling, or a related field required.
• Minimum five years of progressive leadership or management experience overseeing housing stability, homeless services, supportive housing, behavioral health, healthcare, or human service programs.
• Experience developing or implementing housing programs, leading complex projects, or managing multidisciplinary community initiatives strongly preferred.
• Demonstrated experience managing multiple contracts, budgets, grants, and multidisciplinary teams.
• Knowledge of Housing First principles, trauma-informed care, HUD programs, ESSHI initiatives, supportive housing models, coordinated entry systems, Medicaid-funded services, and homeless response systems.
• Experience collaborating with housing developers, state agencies, managed care organizations, healthcare systems, and community stakeholders preferred.
• Strong strategic leadership, communication, organizational, fiscal management, project management, and relationship-building skills.
• Demonstrated ability to analyze data, drive quality improvement, lead organizational change, and implement strategic initiatives.
• Valid New York State driver's license with the ability to travel throughout the service area as required.