Career Opportunities

ICAN offers a variety of career opportunities for individuals to work with children and their families in a field that is rewarding, challenging and dynamic.

Explore opportunities here if you are interested in joining our team in helping to keep families together. We strive to provide our employees with an experience that is enjoyable, supportive and rewarding in many ways.

  • Director of Managed Services

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with an emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time Director of Managed Services position.

    The Director of Managed Services will oversee the operational aspects of our client engagements, ensuring high-quality service delivery, client satisfaction, and continuous improvement. The Director promotes the philosophy and mission of the agency by performing the following duties.

    The annual salary generally ranges between $85,000-$95,000. This range is an estimate based on an applicant’s skills and experience.

     

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

    Duties & Responsibilities

    • Serve as the primary point of contact for key nonprofit clients, building strong relationships and understanding their unique needs.
    • Collaborate with clients to develop customized service plans tailored to their specific requirements and objectives.
    • Proactively address client concerns, provide regular updates, and ensure client satisfaction with our services
    • Lead and motivate a team of managed services professionals, including project managers, administrators, and specialists.
    • Provide coaching, guidance, and professional development opportunities to team members to enhance their skills and capabilities
    • Foster a culture of accountability, collaboration, and continuous improvement within the managed services team.
    • Oversee the execution of service delivery according to established standards and best practices
    • Monitor key performance indicators (KPIs) and metrics to assess the effectiveness and efficiency of service delivery.
    • Implement quality assurance processes and mechanisms to ensure consistently high-quality outcomes for clients
    • Drive operational excellence and efficiency within the managed services function, optimizing processes and workflows to maximize productivity and value.
    • Identify opportunities for automation, process improvement, and technology enhancements to streamline operations and deliver greater value to clients.
    • Ensure compliance with relevant regulations, industry standards, and best practices in nonprofit administration.
    • Collaborate with senior leadership to develop and execute strategic initiatives aimed at expanding our managed services offerings and growing our client base.
    • Identify market trends, emerging needs, and competitive opportunities to inform strategic decision-making and business development efforts.
    • Contribute to the development of marketing collateral, proposals, and presentations to promote our managed services capabilities to prospective clients.

    Education/Experience

    • Bachelor's degree in business administration, nonprofit management, or a related field; advanced degree preferred.
    • Proven experience (4+ years) in a leadership role overseeing managed services, client services, or operations, preferably within the nonprofit sector.
    • Strong understanding of nonprofit administration, including financial management, human resources, and technology support
    • Excellent communication, interpersonal, and relationship-building skills, with the ability to interact effectively with nonprofit leaders and stakeholders.
    • Demonstrated leadership and team management abilities, with a track record of inspiring and developing high-performing teams.
    • Strategic thinker with the ability to translate client needs and market insights into actionable plans and initiatives.
    • Results-oriented mindset with a focus on delivering exceptional service, driving continuous improvement, and achieving business objectives.
    • Valid NYS Drivers License required

    Employee Benefits

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • 401K Retirement Plan
    • 4-Day Workweek (optional)
    • Paid Vacation Time
    • Paid Sick Leave
    • Paid Personal Time
    • Paid Bereavement Time
    • Paid Birthday Leave
    • 9 Paid Holidays
    • Tuition Assistance Program
    • Employer Paid Life Insurance
    • Long-Term Disability
    • Employee Assistance Program
    • Insurance Buy Back
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now