Career Opportunities

Duties & Responsibilities

• Provide program leadership to ensure delivery of high-quality, family-centered, strengths-based preventive services that align with agency mission, values, and contractual requirements.
• Participate in recruitment, interviewing, and onboarding of Supervisors and Case Planners, as well as the orientation and training of new staff, ensuring they understand agency policies, best practices, and program requirements.
• Supervise Supervisors and Case Planners, offering support and guidance on case management, crisis intervention, and emergency response to ensure adherence to professional and ethical standards.
• Serve as liaison between ICAN and Oneida County.
• Act as main point of contact for all incoming referrals.
• Routinely review and monitor program/staff documentation, service plans, and reports to ensure compliance with agency standards, NYS regulations, and OCDFC requirements.
• Develop and maintain quality assurance processes to track outcomes, ensure accountability, and promote continuous program improvement.
• Oversee training and professional development opportunities for program staff; lead implementation of case planning best practices across the program.
• Partner with the Director, Supervisor, and other agency/program staff to assess case planning needs, identify program gaps, and recommend strategies to achieve outcomes.
• Compile and prepare routine data/outcome reports for agency and/or contractor.
• Represent the program at community meetings, advisory boards, and collaborative committees to build strong partner relationships.
• Foster positive working relationships with community stakeholders, county partners, and cross-program colleagues to strengthen service delivery.
• Partner with agency’s QI department and compliance departments to ensure all incidents, grievances, and reports are documented and reviewed according to agency policies, regulatory requirements, and best practices.
• Provide support to families directly as needed through phone calls or in-person meetings to ensure program responsiveness and continuity of care.
• Travel as required, primarily within Oneida County, with occasional travel within New York State.
• Other duties may be assigned, on an as needed basis.

Education/Experience

• Bachelor's degree (B.A.) from an accredited four-year college or university, a major in social work or a related field is preferred.
• A minimum of two years of experience providing service coordination for community-based services to individuals and families, preferably through the child welfare system.
• A minimum of 2+ years supervisory experience is required.
• A valid NYS Driver's License is required.

Duties & Responsibilities

• Responsible for conducting monthly visits to meet with assigned clients. Requires traveling to these face to face contacts at a frequency based on a case acuity.
• Responsible for outreach and engagement to formally enroll referred children into the care management program.
• Conducts assessments, evaluates needs, establishes and maintains care plan and maintains referrals for enrollees. Ensures supports are in place inclusive of peer and family contacts.
• Develops Interim Plan of Care based on preliminary clinical information and assigned level that will identify linkages and services immediately required, based on information received from referral sources if applicable.
• Ensures all initial linkages are established and maintained.
• Collaborates with all services providers and establishes team communication plan.
• Monitors goals on a continuing basis and that team is communicating.
• Monitors and ensures that care plan is relevant to health home policies and procedures.
• Consults with family members and social supports to maintain support consistency.
• Advocates for additional services and linkages as appropriate.
• Maintains current care management documentation and information regarding care management activities within the required health IT system.

Education/Experience

• Bachelor's degree (B.A.) in human services or mental health field from a four-year college or university.
• At least two years experience in Human Services, primarily Mental Health and Substance Abuse.
• A valid NYS Drivers License is required.

Duties & Responsibilities

• Provide direct care, supervision, and support to children during their stay in the crisis residence.
• Assist with the daily functioning of the residence, including implementing structured routines, providing emotional support, and facilitating therapeutic activities.
• Work collaboratively with mental health professionals, including therapists, social workers, and healthcare providers, to create and implement individualized treatment plans.
• Help manage crises using approved behavioral intervention techniques, ensuring the safety and well-being of the children.
• Support children in developing coping strategies, life skills, and emotional regulation techniques.
• Communicate regularly with families and caregivers, providing updates and supporting the child’s transition plan.
• Maintain accurate documentation of all care activities and interactions in accordance with regulatory requirements.
• Regularly participate in staff meetings and supervision.
• Attend agency in-services, workshops and seminars as required.
• Participate in training sessions and stay current with training updates as required.
• Additional duties may be required, on an as needed basis.

Education/Experience

• Individuals must be 21 years of age or older.
• High School Diploma or Equivalent. Related experience and/or training in the areas of residential living, transitional youth, or human services; or equivalent combination of education and experience.
• Experience working with children, particularly those in crisis or with behavioral health needs, is strongly preferred.
• Strong communication and interpersonal skills, with an ability to remain calm in challenging situations.
• Willingness to complete required training in crisis intervention and de-escalation techniques.
• Must be cleared with the New York State Central Registry, New York State Justice Center, and complete a background check/fingering printing in accordance with 14 NYCRR Part 550 regarding criminal background checks, and NYS Social Services Law Section 424 regarding the child abuse and neglect registry.
• Valid New York State driver's license and reliable transportation is required.

Duties & Responsibilities

• Provide brief therapeutic support and solution-focused interventions for students experiencing emotional, behavioral, or situational concerns.
• Conduct triage assessments to determine student needs and connect them with the appropriate level of care.
• Provide crisis intervention and de-escalation services as needed.
• Assist with front office coverage during emergencies or high-need times.
• Support students who walk in with referrals and help connect them to the appropriate services.
• Provide consultation and backup support to staff as needed.
• Meet with students who self-identify as needing support, including general check-ins, life coaching, time management, and wellness support.
• Conduct brief intake conversations to assess student needs and connect them with appropriate campus and community resources.
• Assist with or help coordinate virtual workshops as needed.
• Support departmental events and student engagement activities.
• Participate in pop-up tables and outreach efforts to increase student awareness of available services.
• Complete student intake documentation.
• Coordinate referrals and follow up with students to ensure continuity of care.
• Collaborate with campus and community partners to address student support needs.
• Assist with resource development projects.
• Ensure student documentation is completed promptly following each student interaction.

Education/Experience

• Current New York State licensure as one of the following: Licensed Mental Health Counselor (LMHC) Licensed Master Social Worker (LMSW) Licensed Clinical Social Worker (LCSW)
• Master's degree in Counseling, Social Work, Mental Health Counseling, or a related behavioral health field.
• NYS Valid Drivers License

Duties & Responsibilities

• Provide leadership, development, implementation, and oversight of the UCSD System of Care (SOC) initiative and all associated program components.
• Oversee the development and delivery of comprehensive special education support services, including Behavioral Support Specialists, Clinical Care Coordinators, and Psychiatric Supports.
• Supervise and support behavioral intervention services delivered throughout UCSD buildings by Student Engagement Specialists and Peer Advocates.
• Oversee the Professional Training, Education, and Development Department, including training initiatives for staff, students, families, and community stakeholders.
• Facilitate and oversee the UCSD System of Care team to ensure effective communication, collaboration, coordination, and identification of service gaps among school and community-based partners.
• Provide ongoing supervision, coaching, and support to Program Managers responsible for the various program components.
• Collaborate closely with UCSD administration to ensure successful implementation, ongoing communication, and continuous enhancement of the System of Care model.
• Work collaboratively with other ICAN Directors and leadership staff to promote cross-program integration and facilitate access to ICAN services within UCSD as appropriate.
• Collect, analyze, monitor, and report program outcome data to support data-driven decision-making and achievement of Key Performance Indicators (KPIs).
• Assist with the development, implementation, and monitoring of program budgets and fiscal resources.
• Identify emerging student, family, and school needs and develop innovative programming and service solutions to address those needs.
• Attend meetings, committees, and community collaborations as required.
• Develop and maintain strong relationships with school district personnel, community partners, funding agencies, and stakeholders.
• Promote the agency’s mission, vision, values, and commitment to high-quality services.
• Travel within the service area and throughout New York State as required.
• Additional duties may be assigned on an as-needed basis.

Education/Experience

• Bachelor’s Degree in Education, Special Education, Psychology, Social Work, or related field required.
• At least five (5) years relevant experience designing, developing and implementing innovative programming as well as supervision staff and/or leading a team.
• Additional professional development in specialty areas helpful. Ability to adjust to student, staff, and program needs.
• Experience working in Behavioral or Mental Health field preferred.
• Ability to obtain certification in various training models such as Therapeutic Crisis Intervention (TCI) training and/or other EBP as identified.
• Ability to obtain certification in various training models such as Therapeutic Crisis Intervention (TCI) training and/or other EBP as identified.

Duties & Responsibilities

• Provide overall leadership and direction for expanded learning programs across multiple school sites.
• Develop and implement strategies to ensure high-quality academic, enrichment, and social-emotional learning opportunities.
• Collaborate with school district leadership and community partners to support program goals and continuous improvement.
• Ensure alignment of program services with district priorities, organizational objectives, and funding requirements.
• Identify opportunities for program growth, innovation, and expansion.
• Oversee daily operations and program implementation across all assigned sites.
• Ensure programs maintain appropriate staffing ratios, enrollment targets, attendance goals, and quality standards
• Monitor compliance with district, state, and organizational policies and procedures
• Establish and maintain systems for program monitoring, evaluation, and continuous improvement.
• Analyze program performance data and develop action plans to improve outcomes.
• Directly supervise Program Managers and Site Supervisors.
• Provide leadership, coaching, mentorship, and performance management to supervisory staff.
• Oversee recruitment, hiring, onboarding, training, scheduling, and retention efforts for full-time and part-time employees.
• Support the professional growth and leadership development of staff at all levels.
• Foster a positive organizational culture focused on accountability, collaboration, and student success.
• Serve as ICAN's primary point of contact with district and school-site leadership.
• Participate in planning, coordination, and partnership meetings with stakeholders.
• Maintain positive working relationships with school administrators, teachers, families, and community partners.
• Support collaborative decision-making regarding program design, implementation, and student services.
• Oversee program budgets and staffing allocations.
• Monitor expenditures to ensure fiscal responsibility and effective resource management.
• Support contract compliance, reporting requirements, and grant deliverables.
• Ensure accurate documentation, recordkeeping, and data collection practices.
• Direct supervision of Program Managers and Site Supervisors.
• Indirect oversight of full-time and part-time program staff across multiple sites.
• Responsible for the leadership and management of large-scale staffing operations supporting expanded learning programs.

Education/Experience

• Bachelor's degree from an accredited college or university in Education, Educational Leadership, Youth Development, Social Work, Public Administration, Business Administration, Human Services, or a related field.
• Minimum of two (2) years of progressively responsible leadership experience in youth-serving, educational, expanded learning, after-school, or community-based programs.
• Minimum of three (3) years of supervisory experience managing supervisors, managers, coordinators, or other leadership-level staff.
• Demonstrated experience leading multi-site programs and managing large teams.
• Experience developing and implementing operational systems, policies, and procedures.
• Strong organizational, communication, problem-solving, and relationship-building skills.
• Experience working in partnership with public school districts and educational stakeholders.

Duties & Responsibilities

• Conducts outreach to engage child(ren) and assist families with an understanding of agency philosophy and policies
• Maintain a caseload of up to 12 families, providing strength-based, family-centered, and culturally competent care and quality service to each family.
• Support permanency planning efforts by working collaboratively with families, agency personnel and Herkimer County DSS to prevent out-of-home placements.
• Develop, implement, and monitor individualized service plans/plans of care in collaboration with families, supervisor, and Herkimer County DSS.
• Conduct a minimum of two face-to-face contacts per month with each child and family on the caseload, including home visits.
• Link clients and families to appropriate resources and services in a timely, coordinated manner. Maintain routine follow-up on linkages and referrals made.
• Advocate on behalf of children and families to reduce barriers to services and promote access to community resources that support safety, permanency, and well-being.
• Schedule and facilitate family team meetings, case conferences, and required quarterly service plan review meetings with families, service providers, and other relevant stakeholders to evaluate progress, revise service plans, coordinate supports, and ensure services remain responsive to the family's strengths and needs.
• Serve as a liaison between client/family, Herkimer County DSS, agency personnel, family court, and community service providers as needed.
• Identify and utilize formal and informal community supports and networks to meet client/family needs.
• Attend all required meetings, case conferences, Family Court appearances, and other program-related activities as assigned.
• Maintain accurate, timely, and comprehensive client documentation and case records, including progress notes, service plans, service summaries, court reports, and case updates, in accordance with ICAN, Herkimer County DSS, and all applicable state and federal regulations. Prepare documentation for Family Court and other authorized stakeholders as required.
• Report incidents promptly and engage in quality improvement initiatives as directed by the supervisor.
• Travel within Herkimer county to meet clients in their homes, schools, or other relevant settings.
• Trainings as necessary and scheduled.

Education/Experience

• Bachelor's Degree in Human Services or related field with at least one year of experience working with youth and their families.
• Experience working in child welfare setting preferred.
• Valid NYS Driver's License required

Duties & Responsibilities

• Day to day oversight of Project Home and Evelyn’s House
• Direct supervision of Evelyn’s House Service Coordinator and Evelyn’s House Residence Counselors
• Responsible for completing and monitoring monthly staff schedules
• Coordinates Evelyn’s House program supplies orders
• Maintain an assigned caseload of Project Home Rapid Re-Housing participants and provide comprehensive service coordination and case management to support participants in achieving housing stability and program goals.
• Attends Mohawk Valley Housing Coalition and Continuum of Care meetings in order to ensure effective community collaboration.
• Responsible for entering data for both Evelyn’s House and Project Home in the Homeless Management Information System in cooperation with the United States Department of Housing and Urban Development Continuum of Care program.
• Responsible for preparing required federal and state reports as required.
• Assists Housing Manager and Service Coordinator with new client intake assessments
• Assists Housing Manager with ensuring that Program purchases are made in accordance with agency policy
• May act as a liaison for the program by attending community meetings with a focus on improving services and resources for residents
• Attends training and agency-wide meetings
• Responsible for the afterhours on-call rotation
• While performing the duties of this job, the employee is expected to visit client homes

Education/Experience

• Bachelor's degree (B. A. / B. S.) from four-year college or university; and significant related experience and/or training in the areas of residential living, transitional youth or human services; or equivalent combination of education and experience
• At least one year of experience supervising staff.
• Valid NYS Drivers License required

Duties & Responsibilities

• Manages a caseload of youth and families involved with Oneida County Family Court, providing consistent face-to-face contact and support while developing a close and consistent relationship with youth and families that will continue throughout disposition
• Monitors youth activity between appearances by checking in with the family on an as needed basis.
• Assesses the needs of youth and families in program and provides necessary referrals to appropriate services in the community. Assists youth and family with any needs that should arise including school, employment, health care, housing etc.
• Assists county and defense attorneys with creating a plan for youth in an effort to prevent placement/reoffending.
• Acts as a liaison between DSS, court, attorneys, youth, families and providers.
• Finds appropriate levels of care and placements when needed and completes all necessary paperwork.
• Assesses youth progress to ensure integration and stabilization in the community through appropriate services including, but not limited to, drug treatment, medical care, job training, educational services, mentoring, mediation services, community activities and youth groups, and any other supports needed for successful re-entry and stabilization.
• Additional duties may be assigned, on an as needed basis.

Education/Experience

• Bachelor's Degree (B.A.) from regionally accredited or NYS registered four-year college or university in social work, psychology, sociology, child development, or related field.
• Full knowledge of the human service systems in Oneida County and services available to children and youth.
• A Valid NYS Driver's License is required.

Duties & Responsibilities

• Assist in the development of the treatment plan and the identification and implementation of behavioral rules and consequences.
• Monitors, analyzes, and collaborates with teachers, therapists, other mental health staff and students in developing, implementing and monitoring individual student academic and behavioral progress and goals.
• Monitors student behavior in classroom setting based on information gathered and observed for each assigned student.
• Participates in program development, case management and supervision.
• Assists in setting limits with compassion.
• Directs students to use positive behaviors for success in the classroom and with diverse teaching styles.
• Utilizes appropriate interventions designed to help students practice coping skills, achieve academic success and eventually apply for transition back to “home” school.
• Designs, conducts and/or assists in group activities, including recording progress notes for each group and supervises lunchroom and recess, when assigned.
• Assists Clinicians by sharing information.
• Meets with administrators in determining students individual educational and therapeutic goals.
• Supports building social interactions within a school and local community.
• Adheres to best practices in professional ethics and boundaries.
• Evaluates crisis situations and escalated behaviors and provide appropriate interventions and support.
• Obtains behavior modification by using specific behavior management techniques.

Education/Experience

• Associates Degree in Education, Special Education, Psychology, Social Work, or related field and four years relevant experience or Bachelor’s Degree in Education, Special Education, Psychology, Social Work, or related field required with at least two years relevant experience in traditional and non-traditional youth service setting required.
• Additional professional development in specialty areas helpful. Ability to adjust to student, staff, and program needs. Experience working with students with severe emotional and behavioral problems required.
• Valid NYS Driver’s License is required.

Duties & Responsibilities

• Conduct audits that promote compliance and enhance service quality.
• Assess quality processes and identifies opportunities to improve outcomes for clients, families, and programs.
• Manage and resolve client/consumer complaints in a timely and professional manner.
• Collect, analyze, and maintain data related to client satisfaction and program performance.
• Translate data insights into clear reports that inform decision-making.
• Develop training materials and provide education to staff and providers based on identified trends and needs.
• Collaborate with internal teams to document, investigate, and report incidents in accordance with regulatory requirements.
• Participate in quality management activities, including the review and investigation of serious reportable incidents.
• Support compliance with HIPAA and assist the Compliance Officer in maintaining regulatory standards. Represent the agency on internal and external committees, as assigned.

Education/Experience

• Bachelor’s degree in human services or a related field, or an Associate’s degree with relevant experience.
• Experience in a human services or nonprofit setting required, with preference for programs regulated by OMH, OCFS, DOH, or similar agencies.
• Experience applying regulatory requirements with a focus on compliance and quality improvement strongly preferred.
• Valid NYS Drivers License required

Duties & Responsibilities

• Conduct mobile outreach and create client service engagement opportunities for homeless individuals and families on the streets.
• Responsible for crisis response and intervention, shelter referrals, and linking families with the appropriate destination for continued services, including referral to and/or enrollment in the CoC’s Coordinated Entry System and linking individuals and families with the appropriate level of housing and services.
• Actively collaborate with other homeless services providers and community resources to facilitate access to the continuum of community services including, basic needs, food, clothing, shelter, hygiene, and laundry; housing assistance; substance abuse education and treatment
• Assist homeless individuals/families with accessing resources and making referrals; continuing to engage and follow up with unsheltered homeless individuals/families until shelter or permanent housing is obtained.
• Assist in obtaining housing readiness documentation such as ID, social security card and income verification.
• Maintain complete client records, daily activity logs, mileage logs, and other reports as directed.
• Attend team meetings, case conferences, training workshops and community meetings as needed.
• Work in close partnership with the Mohawk Valley Housing and Homeless Coalition Planning Office. This includes participating actively in Mohawk Valley Housing and Homeless Assistance Coalition Plenary Meetings and assisting with the annual HUD Point-In-Time count.
• Assist with screening of potential program participants for Rapid Re-housing programs, which may include VI--SPDAT.
• Follow safety protocols for community street outreach.
• Complete required data entry into Homeless Management Information System Database (HMIS).

Education/Experience

• Bachelor’s Degree in social work with 1 year or more working experience in a human service or related field - OR -
• Associate’s Degree in a human service field and 2 or more years of social services experience working with persons and families who are homeless or who have experienced homelessness. - OR –
• High school diploma/GED and 5 years’ experience working with persons and families who are homeless or who have experienced homelessness.
• Valid NYS Driver’s License required.

Duties & Responsibilities

• Responsible for working assigned evenings and weekends.
• Monitors resident’s activity to ensure safety of mothers and children.
• Provides residents with guidance related to household chores and caring for their children.
• Documents specific observations of residents which include using the sign in log to monitor the residents leaving and returning to the house and their compliance with curfews, ensuring residents complete household chores, ensuring residents are properly caring for their children, and that they are complying with all house rules as described in the residents handbook.
• Attend agency trainings, meetings and activities as directed.
• Communicate regularly with the Program Manager and the Service Coordinator for supervision.
• Overnight shifts may be required.
• Responsible for working assigned evenings and weekends
• Maintains professional communication with residents.
• Provides general supervision of all house activity and enforces house rules during the work shift.
• Drives residents regularly within the county as directed by the program manager.
• Provides individualized direct services for residents of Evelyn’s House.
• Responsible for developing an individual service plan with each resident.
• Responsible for meeting individually with each participant at a minimum of one time per week.
• Responsible for maintaining individual files for residents that will hold documentation regarding needs, challenges and achievements.
• Assists residents in achieving individual goals by providing guidance and empowerment.
• Ensures that all residents receive all community based services by advocating and making necessary referrals.
• Provides transportation as needed for residents and children when public transportation cannot be accessed.
• Works closely with Program Manager to ensure all program needs are met.
• Works with the Program Manager to coordinate group meetings and education sessions.
• Assists with preparing the United States Department of Housing and Urban Development Annual Progress Reports and New York State Quarterly and Final Reports.
• Assists the program director by training and supporting staff and volunteers.
• Meets daily with the Evelyn’s House Program Manager.

Education/Experience

• Experience working with young mothers and young children.
• Valid Driver’s License required for position.

Duties & Responsibilities

• Provide direct care, supervision, and support to children during their stay in the crisis residence.
• Assist with the daily functioning of the residence, including implementing structured routines, providing emotional support, and facilitating therapeutic activities.
• Work collaboratively with mental health professionals, including therapists, social workers, and healthcare providers, to create and implement individualized treatment plans.
• Help manage crises using approved behavioral intervention techniques, ensuring the safety and well-being of the children.
• Support children in developing coping strategies, life skills, and emotional regulation techniques.
• Communicate regularly with families and caregivers, providing updates and supporting the child’s transition plan.
• Maintain accurate documentation of all care activities and interactions in accordance with regulatory requirements.
• Regularly participate in staff meetings and supervision.
• Attend agency in-services, workshops and seminars as required.
• Participate in training sessions and stay current with training updates as required.
• Additional duties may be required, on an as needed basis.

Education/Experience

• Individuals must be 21 years of age or older.
• High School Diploma or Equivalent. Related experience and/or training in the areas of residential living, transitional youth, or human services; or equivalent combination of education and experience.
• Experience working with children, particularly those in crisis or with behavioral health needs, is strongly preferred.
• Strong communication and interpersonal skills, with an ability to remain calm in challenging situations.
• Willingness to complete required training in crisis intervention and de-escalation techniques.
• All staff must be cleared with the New York State Central Registry, New York State Justice Center, and complete a background check/fingering printing in accordance with 14 NYCRR Part 550 regarding criminal background checks, and NYS Social Services Law Section 424 regarding the child abuse and neglect registry.
• Valid New York State driver's license and reliable transportation is required.

Duties & Responsibilities

• Assists in the development of the treatment plan and the identification and implementation of behavioral rules and consequences.
• Monitors, analyzes, and collaborates with teachers, therapists, other mental health staff and students in developing, implementing and monitoring individual student academic and behavioral progress and goals.
• Monitors student behavior in classroom setting based on information gathered and observed for each assigned student.
• Participates in program development, case management and supervision.
• Assists in setting limits with compassion.
• Directs students to use positive behaviors for success in the classroom and with diverse teaching styles.
• Utilizes appropriate interventions designed to help students practice coping skills, achieve academic success and eventually apply for transition back to “home” school.
• Designs, conducts and/or assists in group activities, including recording progress notes for each group and supervises lunchroom and recess, when assigned.
• Assists teachers in classroom management including: Assists Clinicians by sharing information, Meets with administrators in determining students individual educational and therapeutic goals, Supports building social interactions within a school and local community.
• Adheres to best practices in professional ethics and boundaries.
• Evaluates crisis situations and escalated behaviors and provide appropriate interventions and support.
• Obtains behavior modification by using specific behavior management techniques.
• Additional duties may be assigned on an as needed basis.

Education/Experience

• Associates Degree in Education, Special Education, Psychology, Social Work, or related field and four years relevant experience. – OR --
• Bachelor’s Degree in Education, Special Education, Psychology, Social Work, or related field required with at least two years relevant experience in traditional and non-traditional youth service setting required.
• Additional professional development in specialty areas helpful.
• Experience working with students with severe emotional and behavioral problems required. Ability to adjust to student, staff, and program needs.

Duties & Responsibilities

• Works as an onsite social worker and member of the SNUG team in order to support SNUG staff in their current work with high-risk individuals affected by community violence.
• Works with victims of community violence and their families and provides them with either short or longer-term therapeutic services.
• Works with the SNUG Program Manager and staff to regularly debrief, process traumatic incidents, and manage the day-to-day stress of this work; provide ongoing training for staff and provide guidance in their work with clients.
• Creates onsite programming including support groups for staff, participants, families of homicide victims, etc.
• Responds with SNUG team to violent incidents in the community, attends SNUG outreach events, and makes home visits to victims and families when appropriate.
• Develops relationships with hospitals and other crime victim service providers in order to ensure crime victims know about and utilize SNUG services; will be required to maintain adequate caseload.
• Participates in ongoing trauma training phone calls and weekly onsite clinical supervision with DCJS.
• Be available to support SNUG team in emergency situations regarding incidents with staff or participants.
• Any other relevant duties may be assigned, on an as needed basis.

Education/Experience

• Minimum of LMSW (Licensed Master Social Worker) is required; LCSW (Licensed Clinical Social Worker) preferred.
• Direct experience working with high-risk individuals in the community.

Duties & Responsibilities

• Provide reflective supervision, coaching, support, and performance management to assigned Family Resource & Support Specialists.
• Conduct and document weekly individual supervision sessions to promote professional growth, staff well-being, and fidelity to the Healthy Families model.
• Monitor staff performance and provide timely feedback, recognition, coaching, and corrective action as appropriate. Inform Program Manager if additional disciplinary action may be needed.
• Participate in recruitment, hiring, onboarding, training, and retention efforts.
• Support staff in managing complex family situations, crises, safety concerns, and service barriers.
• Foster a supportive, collaborative, and accountable team culture.
• Serve as the primary point of contact for frontline staff regarding daily operations, scheduling, and service delivery concerns.
• Ensure staff have the tools, resources, and support necessary to perform their roles effectively.
• • In partnership with the Program Manager, oversee day-to-day program service delivery.
• Ensure services are provided in accordance with Healthy Families America standards, OCFS requirements, agency policies, contractual obligations, and best practices.
• Support staff in building and maintaining strengths-based relationships with families.
• Review home visit documentation, assessments, service plans, and case records for quality, timeliness, and compliance.
• Monitor caseload distribution and workload management to promote effective service delivery.
• Conduct regular record reviews, home visit observations, and other quality assurance activities.
• Collaborate with the Program Manager to identify operational challenges, implement solutions, and achieve program performance targets.
• Conduct family assessments, screenings, and enrollment activities as needed to support program operations and maintain timely access to services.
• Maintain a limited direct service caseload during periods of staff vacancy, leave, transition, or increased program need to ensure continuity of services and compliance with Healthy Families America standards.
• Identify program supplies/resource needs, and make recommendations regarding program purchases to support effective service delivery.

Education/Experience

• Master's degree in Social Work, Human Services, Psychology, Counseling, Early Childhood Education, Public Health, Family Studies, or a related field; -OR
• Bachelor's degree in a related field and a minimum of three (3) years of experience working with children and families; OR Less than a Bachelor’s degree with commensurate Healthy Families experience.
• Valid NYS Driver's License is required.

Duties & Responsibilities

• Support permanency planning efforts by working collaboratively with families, agency personnel and OCDFCS to prevent foster care placement, expedite safe reunification when placement occurs, and reduce the likelihood of re-entry into care.
• Conduct outreach to engage referred clients and families, assisting them in understanding agency philosophy, policies, and services.
• Maintain a caseload of 10-15 families, providing strength-based, family-centered, and culturally competent care and quality service to each family.
• Link clients and families to appropriate resources and services in a timely, coordinated manner. Maintain routine follow-up on linkages and referrals made.
• Review, create, and update service plans in collaboration with families, supervisors, and OCDFCS; submit revisions for approval prior to implementation.
• Schedules routine review meetings to update and discuss progress.
• Schedule and facilitate monthly team meetings with families, service providers, and other relevant stakeholders.
• Conduct at least 2 contacts per month (one home visit and one face-to-face contact) with each child/family on caseload.
• Serve as a liaison between client/family, OCDFCS, agency personnel, and community service providers as needed.
• Identify and utilize formal and informal community supports and networks to meet client/family needs.
• Maintain accurate, timely documentation and comprehensive client files in accordance with OCDFCS, ICAN, state and federal regulations.
• Attend all required meetings, court appearances, and conduct face-to-face client contacts as required.
• Participate in agency in-services, workshops, and seminars as required.
• Report incidents promptly and engage in quality improvement initiatives as directed by the supervisor.
• Travel within the county to meet clients in their homes, schools, or other relevant settings.
• Trainings as necessary and scheduled.
• Additional duties may be assigned, on an as needed basis.

Education/Experience

• Bachelor's Degree in Human Services or related field;
• Plus at least one year of experience working with youth and their families.
• Experience working in child welfare setting preferred.
• A valid NYS Driver's License is required.

Education/Experience

• Minimum 5 years of progressive leadership experience
• Bachelor’s degree in Business, Public Administration, Nonprofit Management, Public Policy, or related field (Master’s preferred)
• Demonstrated experience in business development, strategic partnerships, or statewide initiatives
• Experience working with government systems and public funding structures
• Background in nonprofit, behavioral health, or community-based organizations preferred
• Proven ability to negotiate high-level agreements and manage complex partnerships
• Strong strategic planning and systems-thinking skills
• Exceptional communication, presentation, and relationship-building abilities

Duties & Responsibilities

• Canvas designated zones or other areas that have been identified and assigned by Supervisor.
• Visits high risk participants (must have a minimum of six in person contacts per month) to assist with overcoming any identified obstacles.
• Works with both victims and perpetrators of crime (who are often victims themselves) to provide connections to services.
• Meets with high risk youth involved in the program to set goals with an emphasis on providing educational and job opportunities. Additional services may include connection to substance use treatment, education and college prep, resume building, job readiness skills, anger management groups and positive life skills groups.
• Works with community stakeholders to educate the community about violence.
• Mediates conflicts that could lead to violence in target area.
• Engages the community, religious organizations/clergy, and local businesses through rallies and special events.
• Participates in weekly one on one supervision with management.
• Participates in weekly staff meetings.
• Enters daily log, case notes, and mediations in SNUG database.

Education/Experience

• High school diploma or general education degree (GED); or two to four years related experience and/or training; or equivalent combination of education and experience.
• Must have lived experience with background similar to the high risk youth being served by this initiative.
• Preferable that the applicant live in the targeted community and be known to the target population.
• A valid NYS Driver’s License is required.