Career Opportunities

Duties & Responsibilities

• Responsible for coordinating all IT functions with the agency and serve as both the internal and external network and business systems contact for the agency.
• Responsible for communicating all IT issues and concerns to ICAN leadership and IT managed service contractor
• Coordinates ICAN IT projects with the Platform Engineer, ensuring status is communicated to the correct ICAN staff members and leadership; engages with IT Managed Service Provider as needed for project updates
• Administrates and integrates agency hardware, networks, and business systems for business functions including user management, organizational profiles, account security, and user permissions.
• Liaison with the Platform Engineer for ICAN and IT contractors including cyber security firm. Helps with development, implementation, and monitoring of disaster plan and risk assessment
• Responsible for long-term hardware, server, firewall, and network planning with Platform Engineer (replacement plan, growth, spares, etc.) with assistance from ICAN Leadership and IT Managed Service Provider.
• Oversees the management of inventory of spare equipment and coordinates ordering for new equipment.
• Participates in regular ICAN and vendor meetings, representing IT along with the Platform Engineer.
• Review existing vendor agreements to ensure compliance and IT requirements. Assist with the evaluation of existing and new vendors for logistics and quality.
• Serve as the liaison between IT and the ICAN business office for contracts, equipment purchases, expense tracking, and other functions.
• Develops internal ICAN process Documentation / Policies / Procedures relative to IT.
• Establishes processes for recurring tasks (new phones, laptops, hot spots, etc.)
• Maintaining computer networks including mainframes, VPNs, routers and other physical hardware including installing and configuring network equipment.
• Creating firewalls and updating virus protection software and data security systems to keep data and communications protected.
• Monitoring computer systems to improve network performance for all systems including troubleshooting, resolving, and communicating networking issues to other employees and management.
• Maintaining current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems.

Education/Experience

• Bachelor’s Degree required in Computer Science, Information Technology, Business Systems, or related fields.
• Previous experience with workflow analysis/documentation, end-user training/support and system testing.
• Operational experience with EMR / EHR system(s).
• Additional applicable certifications and/or licenses might include: Network Engineers include Cisco Certified Network Professional (CCNP), Cisco Certified Internetwork Expert (CCIE) and Certified Information Systems Security Professional (CISSP).