Career Opportunities
Explore opportunities here if you are interested in joining our team in helping to keep families together. We strive to provide our employees with an experience that is enjoyable, supportive and rewarding in many ways.
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Outreach Specialist
Adult Care Management
Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time Outreach Specialist position in the Adult Care Management program. (Click here for program information)
The Outreach Specialist is an integral part of the Care Management team. Some of the core functions of this position are to locate, educate, engage, and consent new patients referred to Health Homes. Duties include, but are not limited to: face to face contact with adults struggling with mental health, substance use, chronic physical issues and/or social determinants of health, in accordance with Adult Health Home policies. The Outreach Specialist adheres to and promotes the philosophy and missions of the company by performing the following duties and responsibilities.The annual salary generally ranges between $44,000-$47,000. This range is an estimate based on an applicant’s skills and experience.
Non-Exempt, paid at an hourly rate.
35-hour workweek, Monday - Friday*Application Deadline: Friday, April 24, 2026*
Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.
Duties & Responsibilities
- Conducts electronic, phone, mail and in-person outreach to search for, locate and engage consumers.
- Conducts calls to engage prospective clients in a discussion around Health Home program benefits and enrollment.
- Conducts home visits.
- Reports to the Outreach Supervisor. Works with the Outreach Supervisor to schedule appointments to enroll prospective clients into the Health Home program.
- In collaboration with other care management staff, helps members identify and participate in community-based activities/resources that support their physical or behavioral health as part of their individual care plan.
- Assists clients with scheduling appointments as requested by the Outreach Team or Adult Care Coordinators.
- Completes detailed written records of contact with clients in a timely manner utilizing electronic record systems.
- Participates in team meetings and report any issues affecting compliance, engagement and enrollment.
- Completes Assessments and or Eligibility Documentation needed for Enrollment in the program.
- Supports the Adult Health Home program by holding a caseload if necessary to meet the needs of the program and support Adult Care Coordinators.
- Supports Outreach and Engagement with community events and / or referral sites.
- Achieves an engagement rate comparable or above industry standard.
- Other duties may be required, on an as needed basis.
Education/Experience
- Bachelor’s Degree in Human Services, Social Services, Psychology or related field.
- Minimum of 2 years of relevant, related experience in the field is required.
- Valid NYS Drivers License required
Employee Benefits
- Heath Insurance
- Dental Insurance
- Vision Insurance
- 401K Retirement Plan
- 4-Day Workweek (optional)
- Paid Vacation Time
- Paid Sick Leave
- Paid Personal Time
- Paid Bereavement Time
- 9 Paid Holidays
- Tuition Assistance Program
- Employer Paid Life Insurance
- Long-Term Disability
- Employee Assistance Program
- Insurance Buy Back
- Employee Wellness Benefit
- Longevity Awards
Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.ICAN is an equal opportunity employer.Apply Now