Career Opportunities

ICAN offers a variety of career opportunities for individuals to work with children and their families in a field that is rewarding, challenging and dynamic.

Explore opportunities here if you are interested in joining our team in helping to keep families together. We strive to provide our employees with an experience that is enjoyable, supportive and rewarding in many ways.

  • Quality Improvement Specialist

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with an emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time Quality Improvement Specialist position.

    The Quality Improvement Specialist ensures agency services meet or exceed standards set by stakeholders and regulatory/oversight agencies. This role monitors performance trends, supports continuous quality improvement initiatives, and helps drive positive outcomes for clients and families while promoting a strong organizational reputation.

    The annual salary generally ranges between $43,000-$47,000 . This range is an estimate based on an applicant’s skills and experience.

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

    Duties & Responsibilities

    • Conduct audits that promote compliance and enhance service quality.
    • Assess quality processes and identifies opportunities to improve outcomes for clients, families, and programs.
    • Manage and resolve client/consumer complaints in a timely and professional manner.
    • Collect, analyze, and maintain data related to client satisfaction and program performance.
    • Translate data insights into clear reports that inform decision-making.
    • Develop training materials and provide education to staff and providers based on identified trends and needs.
    • Collaborate with internal teams to document, investigate, and report incidents in accordance with regulatory requirements.
    • Participate in quality management activities, including the review and investigation of serious reportable incidents.
    • Support compliance with HIPAA and assist the Compliance Officer in maintaining regulatory standards. Represent the agency on internal and external committees, as assigned.

    Education/Experience

    • Bachelor’s degree in human services or a related field, or an Associate’s degree with relevant experience.
    • Experience in a human services or nonprofit setting required, with preference for programs regulated by OMH, OCFS, DOH, or similar agencies.
    • Experience applying regulatory requirements with a focus on compliance and quality improvement strongly preferred.
    • Valid NYS Drivers License required

    Employee Benefits

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • 401K Retirement Plan
    • 4-Day Workweek (optional)
    • Paid Vacation Time
    • Paid Sick Leave
    • Paid Personal Time
    • Paid Bereavement Time
    • Paid Birthday Leave
    • 9 Paid Holidays
    • Tuition Assistance Program
    • Employer Paid Life Insurance
    • Long-Term Disability
    • Employee Assistance Program
    • Insurance Buy Back
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now