• Quality Improvement Specialist

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with an emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time Quality Improvement Specialist position.

    The Quality Improvement Specialist is responsible for ensuring all services meet or exceed standards established by stakeholders and oversight agencies and identifies any trends that would prevent the agency from providing the best possible outcomes for all clients and families by performing the following duties.

    The annual salary generally ranges between $45,000-$48,000 . This range is an estimate based on an applicant’s skills and experience.

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

    • Interpret and implement quality assurance standards as outlined in program and agency policies and procedures. Help implement program corrective action plans as necessary
    • Develop procedures and continuously evaluate adequacy of quality assurance standards for programs and agency.
    • Address, coordinate, and resolve consumer complaints.
    • Maintain and collate data as it relates to client satisfaction surveys across all programs.
    • Ensures agency adherence to Health Insurance Portability Accountability Act (HIPAA) and assists Compliance Officer in maintaining guidelines.
    • Maintain reports to reflect program(s) census, trends and errors across content type.
    • Develop staff and provider resources and education in response to identified trends, as directed by Supervisor.
    • Participate in quality improvement program for documentation and investigation of serious reportable incidents.
    • Participate and represent agency in internal and community committees as designated by supervisor.
    • Bachelor's degree (B. A.) from four-year college or university in human services or related field preferred.
    • A minimum of one to three years’ experience in the human services field and/or related experience in Quality Improvement.
    • Must possess relevant experience in an OMH, OCFS, TBI/NHTD and/or non-profit agency capacity.
    • Valid NYS Drivers License required
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • 401K Retirement Plan
    • 4-Day Workweek (optional)
    • Paid Vacation Time
    • Paid Sick Leave
    • Paid Personal Time
    • Paid Bereavement Time
    • Paid Birthday Leave
    • 9 Paid Holidays
    • Tuition Assistance Program
    • Employer Paid Life Insurance
    • Long-Term Disability
    • Employee Assistance Program
    • Insurance Buy Back
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now