Career Opportunities

ICAN offers a variety of career opportunities for individuals to work with children and their families in a field that is rewarding, challenging and dynamic.

Explore opportunities here if you are interested in joining our team in helping to keep families together. We strive to provide our employees with an experience that is enjoyable, supportive and rewarding in many ways.
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  • Adult Health Homes - Care Management Supervisor

    Adult Care Management

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with an emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time Adult Health Homes Care Management Supervisor. 

    The Adult Health Home Care Management Supervisor is an integral part of the Care Management team. The Adult Health Home Care Management Supervisor oversees care management staff and all activities related to the development and implementation of individualized plans of care. The Supervisor adheres to and promotes the philosophy and mission of the company by performing the following duties.

    The annual salary is $55,000.

    Non-Exempt, paid at an hourly rate.
    35-hour workweek, Monday - Friday.

    Hybrid opportunities.

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

    Duties & Responsibilities

    • Responsible for day-to-day oversight of care management staff and their duties: including coverage during the absence of Adult Care Coordinators. If providing this coverage: is responsible for conducting monthly visits to meet with assigned clients. Requires traveling to these face to face contacts at a frequency based on a case acuity.
    • Directly supervises 2+ employees in the Adult Care Management team. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.
    • Assists with overall planning and direction from the Adult Health Home Program Manager.
    • Reviews enrollment referrals with Adult Health Home Program Manager and assigns cases to Adult Care Coordinators.
    • Organizes workflow and ensures staff have a working understanding of duties and tasks.
    • Monitors staff productivity and provides guidance and coaching.
    • Responsible for interviews, hiring and providing proper training of department staff.
    • Provides supervision, case reviews and completes employee evaluations.
    • Works with Program Manager to create a process for time lines and quality assurance.
    • Identifies and utilizes both formal and informal community supports and networks.
    • Ensures adherence to all Department of Health and Health Home guidelines and standards.
    • Attends agency and Health Home trainings and ensures all staff are up to date on necessary trainings.
    • Works collaboratively with Adult Health Home Program Manager and Care Management Outreach Manager to ensure positive communication of program operations.
    • Works with identified staff trainers to ensure new staff onboarding and training is comprehensive and accurate.

    Education/Experience

    • Bachelor’s Degree in Human Services, Social Services, Psychology or related field with at least 2 years experience providing service coordination for community-based services to individuals, preferably adults.
    • Cleared with the New York State Central Registry and Department of Health.
    • Valid NYS Driver's License is required.

    Employee Benefits

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • 401K Retirement Plan
    • 4-Day Workweek (optional)
    • Paid Vacation Time
    • Paid Sick Leave
    • Paid Personal Time
    • Paid Bereavement Time
    • Paid Birthday Leave
    • 9 Paid Holidays
    • Tuition Assistance Program
    • Employer Paid Life Insurance
    • Long-Term Disability
    • Employee Assistance Program
    • Insurance Buy Back
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • Behavior Specialist

    School Based Services

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time, School-Based Behavior Specialist position.

    The Behavior Specialist assists teachers, the clinical coordinator and administrators to work with students’ with severe emotional and behavioral problems to reach their individual educational and therapeutic goals, as well as improve their social interactions within a school community. Organize and implement academic and experiential activities and provide therapeutic support for students in day treatment programs. Promotes the philosophy and mission of the agency by performing the following duties.

    This position will be located at the Herkimer BOCES campus.

    The annual salary generally ranges from $40,000 - $42,000. This range is an estimate based on an applicant’s skills and experience.

    This is a non-exempt position, paid at an hourly rate.

    Shift: 35-hour workweek, Monday - Friday, following the school district schedule.

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

     

    Duties & Responsibilities

    • Assist in the development of the treatment plan and the identification and implementation of behavioral rules and consequences.
    • Monitors, analyzes, and collaborates with teachers, therapists, other mental health staff and students in developing, implementing and monitoring individual student academic and behavioral progress and goals.
    • Monitors student behavior in classroom setting based on information gathered and observed for each assigned student.
    • Participates in program development, case management and supervision.
    • Assists in setting limits with compassion.
    • Directs students to use positive behaviors for success in the classroom and with diverse teaching styles.
    • Utilizes appropriate interventions designed to help students practice coping skills, achieve academic success and eventually apply for transition back to “home” school.
    • Designs, conducts and/or assists in group activities, including recording progress notes for each group and supervises lunchroom and recess, when assigned.
    • Assists Clinicians by sharing information.
    • Meets with administrators in determining students individual educational and therapeutic goals.
    • Supports building social interactions within a school and local community.
    • Adheres to best practices in professional ethics and boundaries.
    • Evaluates crisis situations and escalated behaviors and provide appropriate interventions and support.
    • Obtains behavior modification by using specific behavior management techniques.

    Education/Experience

    • Associates Degree in Education, Special Education, Psychology, Social Work, or related field and four years relevant experience or Bachelor’s Degree in Education, Special Education, Psychology, Social Work, or related field required with at least two years relevant experience in traditional and non-traditional youth service setting required.
    • Additional professional development in specialty areas helpful. Ability to adjust to student, staff, and program needs. Experience working with students with severe emotional and behavioral problems required.
    • Valid NYS Driver’s License is required.

    Employee Benefits

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • 401K Retirement Plan
    • Paid Vacation Time
    • Paid Sick Leave
    • Paid Personal Time
    • Paid Bereavement Time
    • Paid Birthday Leave
    • 9 Paid Holidays
    • Tuition Assistance Program
    • Employer Paid Life Insurance
    • Long-Term Disability
    • Employee Assistance Program
    • Insurance Buy Back
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • RED (Raiders' Extended Day) Enrichment Supervisor

    School Based Services

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill multiple Full-Time RED Enrichment Supervisor positions. (Click here for program information).

    The RED (Raiders’ Extended Day) Enrichment Supervisor will lead site-specific coordination of ICAN’s support of UCSD’s RED programming within an assigned elementary school. This position manages daily program operations, plans and implements engaging student activities, ensures proper staffing ratios, and collaborates with fellow Coordinators to maintain consistency across the district. The Coordinator also supports enrollment, communication with school stakeholders, and minor budget oversight for their program site.

    Salary:  The annual salary range is $50,000 to $55,000. This range is an estimate based on an applicant’s skills and experience.

    35-hour workweek; Monday- Friday:  10:30am- 6:30pm (Or later as needed).
    This position follows a 10-month school schedule.

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

    Duties & Responsibilities

    • Plan, schedule, and lead daily activities for students enrolled in the RED Program.
    • Coordinate program calendar in alignment with school events and district expectations.
    • Manage day-to-day operations of the site, including staff scheduling and program transitions.
    • Ensure adherence to safety, supervision, and student engagement standards.
    • Coordinate with site staff to maintain appropriate student-to-staff ratios.
    • Provide leadership, direction, and mentorship to site team members.
    • Support onboarding and ongoing training for new staff as needed.
    • Support student enrollment, attendance tracking, and family communication.
    • Support student enrollment, attendance tracking, and family communication.
    • Collaborate with fellow RED Enrichment Coordinators to share resources and ideas.
    • Manage a small program budget and ensure appropriate use of materials and supplies.
    • Maintain accurate records of expenses and inventory.

    Education/Experience

    • Bachelor’s degree in Education, Recreation, Human Services, or related field.
    • Minimum 2 years of experience running high-quality youth programming.
    • Ability to work collaboratively with students, families, and school staff.
    • Strong organizational skills and ability to manage a team.
    • A Valid NYS Driver's License is required.
    • CPR/First Aid certification preferred or ability to obtain upon hire

    Employee Benefits

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • 401K Retirement Plan
    • Paid Vacation Time
    • Paid Sick Leave
    • Paid Personal Time
    • Paid Bereavement Time
    • Paid Birthday Leave
    • 9 Paid Holidays
    • Tuition Assistance Program
    • Employer Paid Life Insurance
    • Long-Term Disability
    • Employee Assistance Program
    • Insurance Buy Back
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • Community Based Support Specialist

    Integrated Community Alternatives Network (ICAN), a Community-Based Wraparound provider of Social and Mental Health services with emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill multiple Full-Time Community Based Support Specialist positions, in our Case Planning Programs. 

    The Community Based Support Specialist works as part of a multidisciplinary team and provides direct services to children
    and families engaged by ICAN. The wraparound service provider makes service decisions in a variety of settings including schools and communities to meet the needs and preferences of children and families. They are expected to promote the philosophy and mission of the agency through the following (but not
    limited to) roles:

    ● Family Skills Training
    ● Curfew Checks
    ● Rise and Shine Services
    ● Crisis Avoidance
    ● Psychosocial Rehabilitation
    ● Rehabilitative Psychoeducation
    ● Strength Based Service Planning
    ● Daily Living Skills/Community Integration Treatment

    The annual salary range is $39,000 to $42,000. This range is an estimate based on an applicant’s skills and experience.

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

     

    Duties & Responsibilities

    • Demonstrate skills that promote a safe physical and emotional environment for the participant within the context of their living environment and community.
    • Successfully complete any/all required trainings (general orientation and service specific) within established timeframes.
    • Adhere to all agency policies including confidentiality, attendance, and cultural sensitivity.
    • Provide any/all services assigned in the active service plan. Including completion of annual and ongoing functional assessments.
    • Attend any/all scheduled team meetings with the Participant and providers and/or with any other individuals involved in the planning and care.
    • Remain in contact with participant, natural support and service coordinator and other providers to ensure continuity of care.
    • Act as a liaison between client and family, agency personnel and other service providers as necessary and appropriate.
    • Complete all required documentation in a comprehensive and timely manner as required by the Department of Social Services and ICAN regulations.
    • Participate in the agency’s utilization review, incident reporting and quality improvement program as deemed appropriate by the supervisor.
    • Work directly with participants to provide assistance with learning skills such as budgeting, grocery shopping, home maintenance, pre-vocational training, cognitive remediation, problem solving, and development of functional compensation strategies, medication management, and self-care skills.
    • Work flexible hours as dictated by service need including working weekends, evenings, and split shifts as required.
    • Travel is required in order to provide services in multiple settings including, but not limited to family homes, local schools, community programs, and places of employment.

    Education/Experience

    • Preferred: Associate’s Degree in Education, Special Education, Psychology, Social Work, or related field and four years relevant experience or Bachelor’s Degree in Education, Special Education, Psychology, Social Work, Human Services or related field required with at least two years relevant experience in traditional and non-traditional youth service setting required.
    • Additional professional development in specialty areas helpful. Ability to adjust to children, staff, and program needs.
    • Experience working with children with severe emotional and behavioral problems required.
    • Valid NYS Driver's License is required.

    Employee Benefits

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • 401K Retirement Plan
    • Paid Vacation Time
    • Paid Sick Leave
    • Paid Personal Time
    • Paid Bereavement Time
    • Paid Birthday Leave
    • 9 Paid Holidays
    • Tuition Assistance Program
    • Employer Paid Life Insurance
    • Long-Term Disability
    • Employee Assistance Program
    • Insurance Buy Back
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • Billing Specialist

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time Billing Specialist position.

    The Billing Specialist is responsible for verifying insurance coverage and client information to process insurance and program billing claims by performing the following duties, while supplementing the duties performed by the accounting staff.


    Salary:  The annual salary range is $42,000 to $48,000. This range is an estimate based on an applicant’s skills and experience.

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

    Duties & Responsibilities

    • Reviews patient information in Electronic Health Record and verifies all information is correct.*
    • Verifies insurance approvals prior to billing with Insurance Companies/Medicaid and all other third party payers.*
    • Reviews delinquent receivables and follows-up to ensure collection.*
    • Processes billing for identified Fee for Service Contracts.*
    • Works with program staff and providers to ensure billing errors and issues are resolved in a timely manner.*
    • Assists with completing grant and contract billing vouchers.
    • Prepares monthly billing claims for multiple programs using reports from the accounting and payroll systems.*
    • Maintains invoicing process and support for provider network.*
    • Assists with other accounting functions as needed.

    Education/Experience

    • High school diploma or general education degree (GED); and at least one year related medical billing experience and/or training. Experience with professional accounting environments and understanding of insurance is essential to the position.
    • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Employee Benefits

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • 401K Retirement Plan
    • 4-Day Workweek (optional)
    • Paid Vacation Time
    • Paid Sick Leave
    • Paid Personal Time
    • Paid Bereavement Time
    • Paid Birthday Leave
    • 9 Paid Holidays
    • Tuition Assistance Program
    • Employer Paid Life Insurance
    • Long-Term Disability
    • Employee Assistance Program
    • Insurance Buy Back
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • Student Engagement Specialist (Utica City School District)

    School Based Services

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with emphasis on treating the client in a family context, is currently seeking multiple innovative and experienced applicants to fill the Full-Time Student Engagement Specialist position's, within the Utica City School District. (Click here for program information)

    The Student Engagement Specialist will support students in the Utica City School District by providing the facilitation and coordination of individualized wraparound services.  They will promote the philosophy and mission of the agency by performing the following duties.

    The annual salary generally ranges between $45,000-$48,000. This range is an estimate based on an applicant’s skills and experience.

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

    Duties & Responsibilities

    • Assist in the identification, enrollment and monitoring of students in need of services.
    • Provide Tier 2 Interventions and supports to identified students.
    • Monitors, analyzes, and collaborates with teachers, therapists, other mental health staff and students in developing, implementing and monitoring individual student academic and behavioral progress and goals for identified students.
    • Works to coordinate and monitor ICAN Services for identified UCSD students in need.
    • Assists in the design, coordination, and implementation of groups with identified students.
    • Serve as a liaison between families of identified youth and school officials to better engage them in their child’s educational process.
    • Collaborate with other ICAN programs and services that might benefit UCSD students.
    • Assist in the design, implementation, oversight and delivery of various truancy initiatives to ensure students remain engaged in their educational process.
    • Directs students to use positive behaviors for success in the classroom and with diverse teaching styles.
    • Support various UCSD initiatives by working to recruit and retain students in those programs.
    • Adheres to best practices in professional ethics and boundaries.
    • Evaluates crisis situations and escalated behaviors and provide appropriate interventions and support.
    • Additional duties may be assigned, on an as-needed basis.

    Education/Experience

    • Associates Degree in Education, Special Education, Psychology, Social Work, or related field and four years relevant experience or Bachelor’s Degree in Education, Special Education, Psychology, Social Work, or related field required.
    • At least two years relevant experience in traditional and non-traditional youth service setting required.
    • Additional professional development in specialty areas helpful.
    • Ability to adjust to student, staff, and program needs.
    • Experience working with students with severe emotional and behavioral problems required.
    • Valid NYS Driver's License is required.

    Employee Benefits

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • 401K Retirement Plan
    • Paid Vacation Time
    • Paid Sick Leave
    • Paid Personal Time
    • Paid Bereavement Time
    • Paid Birthday Leave
    • 9 Paid Holidays
    • Tuition Assistance Program
    • Employer Paid Life Insurance
    • Long-Term Disability
    • Employee Assistance Program
    • Insurance Buy Back
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • Director of Housing Stability

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time Director of Housing Stability.

    The Director of Housing Stability provides strategic, operational, and administrative leadership for the agency's housing stability continuum, including Transitional Living Programs (2), Oneida County Street Outreach, Oneida County Family Homeless Case Management, Oneida County Care Transitions, and the strategic planning, development, and implementation of future ESSHI Programming. 

    This is an exempt position. The salary range for this position is $75,500- $82,000, with the final offer based on education, experience, and job-related qualifications. 

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

    Duties & Responsibilities

    • Provide strategic and operational leadership for all housing stability programs, ensuring alignment with agency mission, values, strategic priorities, contractual expectations, and long-term organizational goals.
    • Oversee agency housing programs, including Transitional Living Programs (2), Oneida County Street Outreach, Family Homeless Case Management, Care Transitions and ESSHI Programs.
    • Translate agency strategy into integrated program operations, workflows, and implementation priorities across housing stability services.
    • Directly supervise, coach, and support Program Managers to ensure accountability, leadership development, quality implementation, and consistent program performance.
    • Ensure housing programs are implemented effectively and achieve intended outcomes while maintaining a strong commitment to Housing First principles, trauma-informed care, client-centered services, and strengths-based practices.
    • Promote collaboration across housing programs to improve continuity of care, client engagement, housing retention, and long-term stability.
    • Lead the planning, development, and operational readiness of future ESSHI supportive housing projects from award through implementation.
    • Coordinate cross-functional planning efforts related to staffing, policies, procedures, service delivery models, regulatory compliance, and operational infrastructure for new supportive housing developments.
    • Collaborate with VP of Community Services to establish implementation timelines, occupancy plans, staffing models, referral processes, and service delivery strategies for new supportive housing developments.
    • Develop operational policies, workflows, partnerships, and procedures necessary to successfully launch supportive housing programs.
    • Identify opportunities to expand supportive housing, housing stability initiatives, and other innovative housing solutions that align with community needs and agency strategic priorities.
    • Support grant development, contract implementation, and funding opportunities related to supportive housing expansion.
    • Monitor project milestones and implementation benchmarks to ensure successful program launch and long-term sustainability.
    • Build and maintain collaborative relationships with county departments, healthcare systems, behavioral health providers, landlords, affordable housing developers, housing authorities, managed care organizations, Continuum of Care partners, and community agencies.
    • Represent the agency within local, regional, and statewide housing coalitions, planning groups, task forces, and collaborative initiatives.
    • Work collaboratively with the Vice President of Community Services to identify new funding opportunities, housing initiatives, and strategic partnerships.
    • Develop strategic relationships that increase housing access, strengthen coordinated care, improve landlord engagement, and expand supportive housing opportunities.
    • Collaborate with municipal planning departments, community stakeholders, and housing partners to identify future supportive housing opportunities.
    • Promote innovative housing solutions that address homelessness, housing instability, and community needs.
    • Ensure compliance with all federal, state, county, Medicaid, HUD, ESSHI, and contractual requirements.
    • Maintain oversight of documentation standards, quality assurance activities, incident management, audits, monitoring visits, and corrective action planning in partnership with the Vice President of Community Services and Quality Improvement team.
    • Utilize program data and performance metrics to identify trends, service gaps, opportunities, and emerging community needs.
    • Ensure contract deliverables, reporting requirements, and performance expectations are achieved.
    • Present program accomplishments, performance trends, risks, and improvement opportunities to senior leadership through data-informed reporting.
    • Ensure adherence to agency policies, contractual requirements, and applicable local, state, and federal regulations.
    • Collaborate with the Vice President of Community Services and Finance Department to develop, monitor, and manage program budgets and fiscal performance.
    • Monitor program expenditures, staffing patterns, occupancy, referrals, contract utilization, and resource allocation to ensure financial sustainability and quality service delivery.
    • Participate in budget planning, grant implementation, contract development, and long-term sustainability efforts.
    • Participate in financial planning for new supportive housing developments, including staffing projections, operating budgets, service funding, and implementation planning.
    • Collaborate with Finance and executive leadership to ensure operational readiness aligns with construction timelines and funding requirements.
    • Make operational and staffing recommendations that maintain fiscal responsibility while achieving contractual and programmatic goals.
    • Partner closely with Human Resources and the Vice President of Community Services to support recruitment, onboarding, retention, workforce planning, employee engagement, performance management, and personnel matters.
    • Foster leadership development among Program Managers and support succession planning efforts.
    • Serve as a culture ambassador by modeling and reinforcing the agency's mission, vision, values, and commitment to excellence.
    • Promote a culture of accountability, collaboration, inclusion, professionalism, continuous quality improvement, innovation, and psychological safety.
    • Participate actively in agency-wide initiatives, strategic planning efforts, and cross-department collaboration to strengthen organizational alignment.

    Education/Experience

    • Bachelor's degree in Social Work, Human Services, Public Administration, Public Health, Psychology, Counseling, or a related field required.
    • Minimum five years of progressive leadership or management experience overseeing housing stability, homeless services, supportive housing, behavioral health, healthcare, or human service programs.
    • Experience developing or implementing housing programs, leading complex projects, or managing multidisciplinary community initiatives strongly preferred.
    • Demonstrated experience managing multiple contracts, budgets, grants, and multidisciplinary teams.
    • Knowledge of Housing First principles, trauma-informed care, HUD programs, ESSHI initiatives, supportive housing models, coordinated entry systems, Medicaid-funded services, and homeless response systems.
    • Experience collaborating with housing developers, state agencies, managed care organizations, healthcare systems, and community stakeholders preferred.
    • Strong strategic leadership, communication, organizational, fiscal management, project management, and relationship-building skills.
    • Demonstrated ability to analyze data, drive quality improvement, lead organizational change, and implement strategic initiatives.
    • Valid New York State driver's license with the ability to travel throughout the service area as required.

    Employee Benefits

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • 401K Retirement Plan
    • Paid Vacation Time
    • Paid Sick Leave
    • Paid Personal Time
    • Paid Bereavement Time
    • Paid Birthday Leave
    • 9 Paid Holidays
    • Tuition Assistance Program
    • Employer Paid Life Insurance
    • Long-Term Disability
    • Employee Assistance Program
    • Insurance Buy Back
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • Director of Managed Care

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with an emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time Director of Managed Care Services position.

     The Director of Managed Care Services provides strategic, operational and administrative leadership for the agency’s licensed and designated Medicaid programs and services, such as CMHRS(Children's Mental Health Rehabilitation Services) and CORE (Community Orientated Recovery and Empowerment) provided by Office of Mental Health and partnering Medicaid Managed Care Organizations(MCOs).

    The annual salary generally ranges between $75,000-$82,000. This range is an estimate based on an applicant’s skills and experience.

     

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

    Duties & Responsibilities

    • Provide strategic and operational leadership for adherence to OMH and MCO guidance and collaboration across programmatic departments, ensuring alignment with agency mission, values, strategic priorities, and long-term organizational goals.
    • Translate agency strategy into integrated program operations, workflows, and implementation priorities across medicaid/OMH based service areas.
    • Directly supervise, coach, and support Program Managers to ensure accountability, strong leadership, quality implementation, staff development, and consistent program performance.
    • Ensure CMHRS and CORE programs are implemented effectively and achieve intended outcomes while maintaining a strong commitment to family and individual-centered, strengths-based, and trauma-informed practices.
    • In partnership with VP of Integrated Services serve as a liaison with Managed Care Organizations, State and Central OMH offices and referral partners to maintain strong, collaborative working relationships and effective service implementation.
    • Represent the agency and department in the broader community, including coalitions, planning efforts, task forces, and interagency collaborations.
    • Ensure contractual obligations, reporting requirements, and performance expectations are achieved.
    • Support and maintain collaborative relationships with stakeholders to improve continuity of care, service access, and systems coordination.
    • Develop, monitor, and evaluate program outcomes, quality indicators, contractual deliverables, and key performance indicators (KPIs) across managed care services.
    • Utilize programmatic data analytics to identify trends, gaps, opportunities, and emerging community needs and implement strategies to improve outcomes and quality performance.
    • Maintain oversight of program compliance, incident management, quality assurance activities, documentation standards, audits, and corrective action planning in partnership with the Vice President of Integrated Services and Quality Improvement team.
    • Ensure adherence to agency policies, contractual requirements, and applicable state, and federal regulations.
    • Present program accomplishments, risks, needs, and improvement opportunities to senior leadership through data-informed reporting.
    • Collaborate with the Vice President of Integrated Care and Finance Department to develop, monitor, and manage managed care services budgets and fiscal performance.
    • Monitor program expenditures, staffing patterns, contract utilization, and resource allocation to support financial sustainability and quality service delivery.
    • Participate in budget planning, contract implementation, and program sustainability efforts.
    • Make operational and staffing recommendations to maintain fiscal responsibility while achieving contractual and programmatic goals.
    • Partner closely with Human Resources and VP of Integrated Services to support recruitment, onboarding, retention, employee engagement, workforce planning, performance management, and personnel matters.
    • Foster leadership development among Program Managers and support succession planning efforts.
    • Serve as a culture ambassador by proactively supporting, protecting, reinforcing, and modeling agency mission, values, and culture across teams and departments.
    • Promote a culture of accountability, collaboration, inclusion, professionalism, continuous improvement, and psychological safety.
    • Participate actively in agency-wide initiatives, strategic planning efforts, and cross-department collaboration to strengthen organizational alignment.

    Education/Experience

    • Bachelor’s degree in Social Work, Human Services, Psychology, Counseling, or related field required.
    • Minimum 5–7 years experience in mental or behavioral health, or related human service settings.
    • Minimum 3 years of supervisory or management experience, preferably overseeing leaders or multidisciplinary teams.
    • Experience working collaboratively with county systems, OMH, and community stakeholders strongly preferred.
    • Strong strategic thinking, relationship-building, communication, organizational, and change management skills.
    • Ability to interpret and utilize data to drive decision-making and strengthen outcomes or translate agency strategy into effective program operations, ensuring high quality family and individual centered outcomes, driven service delivery across programs while maintaining fidelity to our licensure and designations, agency mission and our wrap-around principles.
    • Valid NYS Drivers License required

    Employee Benefits

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • 401K Retirement Plan
    • Paid Vacation Time
    • Paid Sick Leave
    • Paid Personal Time
    • Paid Bereavement Time
    • Paid Birthday Leave
    • 9 Paid Holidays
    • Tuition Assistance Program
    • Employer Paid Life Insurance
    • Long-Term Disability
    • Employee Assistance Program
    • Insurance Buy Back
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • Director of Early Childhood Programs

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with an emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time Director of Early Childhood Programs. 

    The Director of Early Childhood Programs provides strategic and operational leadership for ICAN's portfolio of early childhood services, including, but not limited to, Healthy Families of Oneida, Montgomery, and Schoharie Counties and ICAN Childcare sites in Rome and Syracuse. The Director oversees program quality, regulatory compliance, fiscal performance, workforce development, and continuous quality improvement to ensure the delivery of high-quality, evidence-based, and family-centered services that promote healthy child development and positive family outcomes.

    The annual salary generally ranges between $75,000-$82,000. This range is an estimate based on an applicant’s skills and experience.

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

    Duties & Responsibilities

    • Provide strategic and operational leadership for early childhood programs and departments, ensuring alignment with agency mission, values, strategic priorities, and long-term organizational goals.
    • Translate agency strategy into integrated program operations, workflows, and implementation priorities across early childhood service areas.
    • Directly supervise, coach, and support Program Managers and Childcare Center Directors to ensure accountability, strong leadership, quality implementation, staff development, and consistent program performance.
    • Ensure programs are implemented effectively and achieve intended outcomes while maintaining a commitment to developmentally appropriate, child-centered, and family-focused practices.
    • Maintain oversight of curriculum implementation, child development practices, family engagement strategies, and continuous quality improvement efforts.
    • Monitor emerging trends, best practices, and policy changes in early childhood education and child development to inform program innovation and growth.
    • In partnership with the Vice President of Family Services, serve as a liaison with NYS Office of Children and Family Services (OCFS), funders, school districts, early childhood systems partners, and community stakeholders.
    • Support the development, implementation, and expansion of ICAN’s employer-sponsored childcare model.
    • Build and maintain strategic partnerships with local employers, business leaders, and community stakeholders to expand access to childcare.
    • Represent the agency in community coalitions, planning groups, task forces, and collaborative initiatives related to early childhood education and family support.
    • Support partnerships that strengthen service access, developmental screening, school readiness efforts, family engagement, and coordinated systems of care.
    • Promote the agency as a trusted leader in early childhood services throughout the community.
    • Identify opportunities for program expansion, new funding streams, and innovative service delivery models.
    • Develop, monitor, and evaluate program outcomes, quality indicators, contractual deliverables, and key performance indicators (KPIs) across early childhood programs.
    • Utilize data analytics to identify trends, opportunities, service gaps, and areas for quality improvement.
    • Maintain oversight of program compliance, licensing standards, accreditation requirements, quality assurance activities, documentation standards, audits, and corrective action planning.
    • Ensure adherence to all applicable local, state, and federal regulations governing childcare and early childhood programming.
    • Monitor child, family, and program outcomes to support continuous quality improvement and positive developmental outcomes.
    • Present program accomplishments, risks, needs, and improvement opportunities to senior leadership through data-informed reporting.
    • Collaborate with the Vice President of Family Services and Finance Department to develop, monitor, and manage program budgets and fiscal performance.
    • Monitor program expenditures, staffing patterns, enrollment utilization, funding streams, and resource allocation to support sustainability and quality service delivery.
    • Participate in budget planning, contract implementation, grant management, and program sustainability efforts.
    • Make operational and staffing recommendations to maintain fiscal responsibility while achieving programmatic goals.
    • Partner closely with Human Resources and the Vice President of Family Services to support recruitment, onboarding, retention, employee engagement, workforce planning, performance management, and personnel matters.
    • Foster leadership development among Program Managers and Childcare Center Managers and support succession planning efforts.
    • Support the recruitment and retention of qualified program staff.
    • Promote ongoing professional development and continuous learning opportunities for program staff.
    • Serve as a culture ambassador by proactively supporting, protecting, reinforcing, and modeling agency mission, values, and culture across teams and departments.
    • Promote a culture of accountability, collaboration, inclusion, professionalism, continuous improvement, and psychological safety.
    • Participate actively in agency-wide initiatives, strategic planning efforts, and cross-department collaboration to strengthen organizational alignment.

    Education/Experience

    • Bachelor’s degree in Early Childhood, Child Development, Education, or a related field. Master’s degree preferred.
    • At least five years of progressive leadership and management experience.
    • Minimum of three years management/supervisory experience in a not for profit, government, business or education position.
    • Minimum of 3 years of experience in early childhood education, childcare, family support services, human services, or related settings.
    • Experience with regulatory compliance, quality improvement systems, accreditation standards, childcare licensing, or early childhood systems strongly preferred.
    • Ability to travel frequently across multiple counties/regions.
    • Valid NYS Drivers License required

    Employee Benefits

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • 401K Retirement Plan
    • Paid Vacation Time
    • Paid Sick Leave
    • Paid Personal Time
    • Paid Bereavement Time
    • Paid Birthday Leave
    • 9 Paid Holidays
    • Tuition Assistance Program
    • Employer Paid Life Insurance
    • Long-Term Disability
    • Employee Assistance Program
    • Insurance Buy Back
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • Youth Empowerment Specialist (Part-Time)

    School Based Services

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill multiple Part-Time Youth Empowerment Specialist positions in the Utica City School Services program. (Click here for program information)

    The Youth Empowerment Specialist role provides an exciting opportunity to work directly with students in a safe, enriching, and supportive environment. The Youth Empowerment Specialist is designed to enhance students' social, emotional, academic, and physical development, providing them with opportunities. The Specialist will promote the philosophy and mission of the agency by performing the following duties and responsibilities.

    Shift: After School Hours from 2:45 pm - 6:15 pm, Monday - Thursday. 

    The hourly rate for this position ranges from $18.00-$25.00. This range is an estimate based on an applicant’s skills and experience.


    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

     

     

    Duties & Responsibilities

    • Supervise and engage with students in a safe, positive, and respectful manner
    • Assist students with homework and academic tasks, providing individualized support when needed.
    • Foster a welcoming, inclusive, and supportive environment that encourages participation and learning.
    • Manage student behavior by implementing positive discipline strategies and maintaining a calm, structured atmosphere.
    • Support students in developing social-emotional skills, such as empathy, conflict resolution, and self-regulation.
    • Facilitate enrichment activities such as arts & crafts, STEM challenges, sports, music, and physical play.
    • Assist in the planning and execution of daily activities, ensuring they align with the program’s goals of academic enrichment, social-emotional learning, and physical activity.
    • Lead small groups of students in focused learning activities, games, or projects.
    • Encourage student participation in all program activities and ensure all students are included and engaged.
    • Assist with student sign-in and sign-out procedures.
    • Maintain accurate attendance records and report on any student concerns or incidents.
    • Additional duties may be assigned, on an as needed basis.

    Education/Experience

    • High School diploma or equivalent
    • Previous experience working with children, either in educational, recreational, or childcare settings
    • Strong communication and interpersonal skills, with the ability to connect with students, parents, and staff
    • Ability to work independently and as part of a team.
    • Background check clearance and fingerprinting (required by the school district)
    • A valid NYS Driver's License is preferred; reliable transporation is required.

    Employee Benefits

    • 401K Retirement Plan
    • Paid Sick Leave
    • Tuition Assistance Program
    • Employee Assistance Program
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • Clinical Care Coordinator

    School Based Services

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time School Based Clinical Care Coordinator position within the Utica City School Services. (Click here for program information)

    The Clinical Care Coordinator is responsible for the delivery of quality psycho-social care to students served in a school setting. This position works with ICAN and BOCES staff to ensure that overall needs of the student client are met. Complete comprehensive assessments and implement treatment plan to address the social, emotional and educational needs of students in pursuit of academic success. Promotes the philosophy and mission of the agency by performing the following duties:


    Salary:  The annual salary range is $60,000 to $65,000. This range is an estimate based on an applicant’s skills and experience.

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

    Duties & Responsibilities

    • Coordinate with school personnel and mental health professionals to assure that the youth’s mental health needs are considered in academic planning.
    • Provide supportive consultation services to school personnel as needed, including, classroom observation, peer mediation, school wide events, etc.
    • Conducts outreach to engage students and assist families with an understanding of program philosophy and policies.
    • Links clients and their families to appropriate resources and services in a timely and coordinated manner.
    • Assists the client and family with the development, implementation and monitoring of their individualized plan of care and schedules routine meetings to review, revise and discuss such plans.
    • Provide short term counseling to youth and families.
    • Complete a psychosocial assessment of identified student and family to include treatment recommendations and service identification.
    • Completes all required documentation in a comprehensive and timely manner as required by ICAN and BOCES.
    • Provide trainings to school personnel, parents, and community members on children’s mental health to raise awareness about intervention and treatment.
    • Collaborate with existing educational personnel in student’s home district (i.e. prevention workers, social workers, guidance counselors) to plan for timely return to district.
    • Maintain statistics for analysis and reporting purposes.
    • Other duties may be assigned, on an as-needed basis.

    Education/Experience

    • Master's degree in Social Work, Mental Health Counseling or related field required.
    • NYS Professional License in area of study preferred or may be license eligible upon hire, or 1-3 years of experience as a Clinician, Mental Health Counselor or School Counselor.
    • 1-3 years of experience as a Clinician preferred.
    • Candidates must have thorough knowledge of services provided, well developed advocacy skills, and a knowledge and understanding of educational supports.
    • Experience working with students with severe emotional and behavioral problems required.
    • Valid NYS Driver's License is required.

    Employee Benefits

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • 401K Retirement Plan
    • Paid Vacation Time
    • Paid Sick Leave
    • Paid Personal Time
    • Paid Birthday Leave
    • Paid Bereavement Time
    • 9 Paid Holidays
    • Tuition Assistance Program
    • Employer Paid Life Insurance
    • Long-Term Disability
    • Employee Assistance Program
    • Insurance Buy Back
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • Adult Health Homes Program Manager

    Adult Care Management

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time Adult Health Home Program Manager within our Adult Health Homes Program.

    The Adult Health Home Program Manager is an integral part of the Care Management team. The Adult Health Home Program Manager is responsible for supervision of staff and appropriate program operations, provides technical assistance, helps facilitate decisions, coordinates meetings and conducts orientations of new staff.  The Adult Health Home Program Manager Acts as a liaison and resource to clients and staff. This position manages agency Adult Care Coordinators. The Adult Health Home Program Manager does so by performing the following:

    This is an exempt position. The salary range for this position is $63,000- $66,000, with the final offer based on education, experience, and job-related qualifications. 

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

     

    Duties & Responsibilities

    • Enhance the programs capacity to provide a high standard of practice, by fostering good working relationships and providing consultation, technical assistance and case management support to Care Management Supervisors and Adult Care Coordinators, including coverage during the absence of Care Management Supervisors and/or Adult Care Coordinators.
    • Assists with overall planning and direction of the Adult Health Home Program.
    • Single Point of Contact for informational updates, policy and procedures and every day functions of The Adult Health Home Program.
    • Responsible for updates, policy and procedures, quality improvement, electronic health records and billing of multiple Health Homes that ICAN works with in the Adult Health Home Program.
    • Responsible for interviews, hiring and providing proper training of department staff.
    • Provides ongoing training to support developmental needs of staff.
    • Review and compile appropriate records and reports as required for the program.
    • Implements a continuous quality improvement plan.
    • Facilitates and conducts regular program meetings.
    • Ensures compliance with documentation standards, program and agency policies within assigned work unit consistent with the agency’s mission and vision.
    • Networks with community organizations and works to develop community contacts to promote the understanding of program services.
    • Participates in the development and maintenance of necessary documentation and reports according to program regulations.
    • Establishes a work environment that creates positive communication between employees and assimilates new employees to the Agency’s culture, values and mission.

    Education/Experience

    • Bachelor’s Degree in Human Services, Social Services, Psychology or related field with at least 3 years experience; and a minimum of 2 years experience as a supervisor.
    • Valid NYS drivers license is required

    Employee Benefits

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • 401K Retirement Plan
    • 4-Day Workweek (optional)
    • Paid Vacation Time
    • Paid Sick Leave
    • Paid Personal Time
    • Paid Bereavement Time
    • Paid Birthday Leave
    • 9 Paid Holidays
    • Tuition Assistance Program
    • Employer Paid Life Insurance
    • Long-Term Disability
    • Employee Assistance Program
    • Insurance Buy Back
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • Director of HR Operations & Employee Relations

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time Director of HR Operations & Employee Relations.

    As ICAN grows rapidly, the Director of HR Operations & Employee Relations will serve as the operational cornerstone of our department. Reporting directly to the Vice President of People & Culture, you will lead day-to-day HR operations, establish scalable processes, and standardize agency-wide tools to support organizational growth. You will directly supervise a team of specialists and serve as the primary, trusted advisor for managers across ICAN regarding employee relations and policy execution. This role requires an experienced, autonomous HR leader with exceptional judgment and a track record of building efficient HR systems.

    This is an exempt position. The salary range for this position is $86,500- $98,500, with the final offer based on education, experience, and job-related qualifications. 

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

    Duties & Responsibilities

    • Guide, mentor, and manage your HR team while fostering a supportive, high-performing environment.
    • Oversee daily HR department workflows, standard operating procedures, and administrative execution.
    • Serve as the primary partner for managers and directors to resolve complex employee relations issues, disciplinary matters, and conflict resolution.
    • Conduct thorough, neutral workplace investigations and ensure all agency practices comply with federal, state, and local labor laws.
    • Audit, design, and modernize HR policies, employee handbooks, and HRIS capabilities to support rapid agency scaling.
    • Partner with others to drive employee engagement, fostering an inclusive workplace culture, and enabling agency-wide retention initiatives.
    • Guide your specialist team in the execution of payroll, leave programs, and benefits administration, assisting with annual renewals.
    • Partner with leaders across the organization to align operational workflows with overall organizational strategy.
    • Lead other meaningful team initiatives and duties as needed to support ICAN's mission.
    • Demonstrated experience directly supervising, coaching, and evaluating HR functional specialists.
    • Extensive, progressive HR background with proven expertise in employee relations, labor compliance, risk mitigation, and process standardization.
    • Background operating effectively within multi-site, mid-to-large workforce environments.
    • Experience leveraging HRIS platforms, reporting software, and modern workplace productivity tools.
    • Ability to occasionally travel between local ICAN sites as operational needs dictate.

    Education/Experience

    • Bachelor’s degree in Business Administration, Human Resources, Psychology or another related field preferred.

    Employee Benefits

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • 401K Retirement Plan
    • Paid Vacation Time
    • Paid Sick Leave
    • Paid Personal Time
    • Paid Bereavement Time
    • Paid Birthday Leave
    • 9 Paid Holidays
    • Tuition Assistance Program
    • Employer Paid Life Insurance
    • Long-Term Disability
    • Employee Assistance Program
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • Case Planning Supervisor

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with an emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill multiple Full-Time Case Planning Supervisor positions.

    The Case Planning Supervisor provides oversight, supervision, and guidance to a team of intensive preventive Case Planners and Community Based Support Specialists serving families referred by the Oneida County Department of Family and Community Services (OCDFCS), who may be at risk of being placed into foster care. The Supervisor ensures high-quality, strengths-based, family-centered case planning services that promote child safety, permanency, and well-being.  They monitor compliance with meeting all regulatory standards and documentation, while supporting the professional development of their staff. This role acts as the primary link between direct service staff and program management, fostering collaboration across systems and promoting positive outcomes for children and families.

    The annual salary generally ranges between $57,000-$60,000. This range is an estimate based on an applicant’s skills and experience.

    Non-Exempt, paid at an hourly rate.
    35-hour workweek, Monday - Friday

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

     

    Duties & Responsibilities

    • Provide regular supervision to assigned Case Planners and Community Based Support Specialists, reviewing caseloads, progress, and challenges; offering guidance and support in case management, crisis intervention, and service coordination.
    • Ensure Case Planners deliver services consistent with the agency’s mission, vision, and values; promoting a strengths-based, family-centered, and culturally responsive approach in all case planning activities.
    • Monitor and review the progress of care across Case Planners’ caseloads to ensure services are responsive to family needs, aligned with program standards, and advance permanency planning goals (including preventing foster care placement, expediting reunification, and reducing re-entry into care, etc.).
    • Participate in recruitment, selection, and training of Case Planners.
    • Ensure Case Planners meet all OCDFCS, agency, state, and federal contact requirements, including monthly home visits, mandated face-to-face contacts, service plan reviews, family group conferences, and other casework contacts as outlined in program requirements.
    • Review and approve case plans, progress notes, and documentation to ensure adherence to agency, local OCDFCS, federal, and state standards.
    • Track data, documentation, and compliance metrics to ensure program performance and address gaps in service delivery.
    • Monitor service delivery of assigned Case Planners to ensure compliance with agency and regulatory body requirements.
    • Coordinate with Program Manager, OCDFCS, schools, service providers, and community agencies to support staff and family needs, reduce barriers, and strengthen cross-system collaboration.
    • Attend meetings as required.
    • Provide reports and updates to the Program Manager on caseload activity, challenges, and successes.
    • As needed, provide direct support to staff and/or families in the field, including attending family group conferences, home visits, court appearances, or crisis situations.
    • Review and report incidents according to agency policy.
    • Promote a safe and supportive environment for staff and families, encouraging reflective supervision, professional growth, and continuous quality improvement.
    • Travel primarily within Oneida County with occasional travel in New York State as required.]Additional duties may be assigned, on an as needed basis.

    Education/Experience

    • Bachelor’s Degree in Human Services or related field with a minimum two years of experience working with youth and their families.
    • Management and supervisory experience working in child welfare setting preferred.
    • A valid NYS Driver's License is required.

    Employee Benefits

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • 401K Retirement Plan
    • 4-Day Workweek (optional)
    • Paid Vacation Time
    • Paid Sick Leave
    • Paid Personal Time
    • Paid Bereavement Time
    • Paid Birthday Leave
    • 9 Paid Holidays
    • Tuition Assistance Program
    • Employer Paid Life Insurance
    • Long-Term Disability
    • Employee Assistance Program
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • Healthy Families Resource and Support Specialist

    Healthy Families of Oneida County

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with an emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time Resource & Support Specialist position, within our Healthy Families Program.(click here for Program information.)

    This position is located in the Rome Office.

    A Healthy Families Resource and Support Specialist identifies, recruits and interviews families to assess health and social service needs of families and children to determine their level of risk. Conducts outreach and in-home recruitment, in addition to home visiting activities for expecting and new parents. The Healthy Families Resource and Support Specialist does so by performing the following duties and responsibilities.

    The annual salary generally ranges between $40,000- $41,200. This rate is an estimate based on an applicant's skills and experience.

    Working hours are 8:30am-4:30pm, Monday through Friday for a 35 hour workweek. Must be available occasionally on evening and/or weekends, as needed programmatically.

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

    Duties & Responsibilities

    • The HF Resource and Support Specialist identifies, recruits and interviews families in their home to determine level of risk, obtaining informed consent from the family and referring families to appropriate resources (including home visiting services).
    • Provide interventions/referrals that are family centered and strength based directed at establishing a trusting relationship.
    • Maintain a caseload and conduct regular home visits with families to assist them in strengthening their parent-child relationship.
    • Assist parents in improving their skills to optimize the home environment, improving the family support system and increasing the family’s ability to problem solve and assume the role of advocate for themselves and their children.
    • Assures that all records are accurate and up-to-date. HFRSS will utilize a computer and other office equipment to gather, record, retrieve, collate, copy, and disseminate information.
    • Attends center meetings, case reviews, staff meetings, parent meetings, in-services, tabling events, supervisions, and other meetings/trainings as directed.
    • Responsible for assisting the family in establishing goals and a plan for accomplishment of these goals.
    • Responsible for assessing realistic short term and long-term goals for normal growth and development of target children.
    • Responsible for working flexible hours to meet the needs of working families and availability for emergency situations.
    • Establish and maintain personal and programmatic boundaries, while providing supportive services.
    • Offer strong interpersonal skills and the ability to relate to individuals who may not share basic commonality including value system and behavior norms.
    • Maintain confidentiality of all acquired information.

    Education/Experience

    • A high school diploma/GED with experience working with, or assisting, at-risk children and families in a community setting.
    • Knowledge of infant and child development is preferred.
    • Valid Driver’s License and reliable transportation is required.

    Employee Benefits

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • 401K Retirement Plan
    • Paid Vacation Time
    • Paid Sick Leave
    • Paid Personal Time
    • Paid Bereavement Time
    • Paid Birthday Leave
    • 9 Paid Holidays
    • Tuition Assistance Program
    • Employer Paid Life Insurance
    • Long-Term Disability
    • Employee Assistance Program
    • Insurance Buy Back
    • Employee Wellness Benefit
    • Longevity Awards
    • 4-Day Workweek (optional)
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • Youth Care Coordinator (Utica)

    Children’s Care Management

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with an emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time Youth Care Coordinator position, within the Children's Health Homes program (click here for Program information.)

    The Youth Care Coordinator conducts and schedules assessments, referrals, advocacy and supports, counseling, education of patients and enrollees and care team members assuring the patient receives quality services to maintain optimum healthcare needs without barriers. The Youth Care Coordinator adheres to and promotes the philosophy of the company by performing the duties listed below.

    The annual salary generally ranges between $44,000-$46,000. This range is an estimate based on an applicant’s skills and experience.

    This is a non-exempt position, paid at an hourly rate.
    35-hour workweek, Monday - Friday

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

    Duties & Responsibilities

    • Responsible for conducting monthly visits to meet with assigned clients. Requires traveling to these face to face contacts at a frequency based on a case acuity.
    • Responsible for outreach and engagement to formally enroll referred children into the care management program.
    • Conducts assessments, evaluates needs, establishes and maintains care plan and maintains referrals for enrollees. Ensures supports are in place inclusive of peer and family contacts.
    • Develops Interim Plan of Care based on preliminary clinical information and assigned level that will identify linkages and service immediately required, based on information received from referral sources if applicable.
    • Ensures all initial linkages are established and maintained.
    • Collaborates with all services providers and establishes team communication plan.
    • Monitors goals on a continuing basis and that team is communicating.
    • Monitors and ensures that care plan is relevant to health home policies and procedures.
    • Consults with family members and social supports to maintain support consistency.
    • Advocates for additional services and linkages as appropriate.
    • Maintains current care management documentation and information regarding care management activities within the required health IT system.

    Education/Experience

    • Bachelor's Degree (B.A.) in human services or mental health field from a four-year college or university.
    • At least two years experience in Human Service, primarily Mental Health and Substance Abuse.
    • A valid NYS Driver's License is required.

    Employee Benefits

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • 401K Retirement Plan
    • 4-Day Workweek (optional)
    • Paid Vacation Time
    • Paid Sick Leave
    • Paid Personal Time
    • Paid Bereavement Time
    • Paid Birthday Leave
    • 9 Paid Holidays
    • Tuition Assistance Program
    • Employer Paid Life Insurance
    • Long-Term Disability
    • Employee Assistance Program
    • Insurance Buy Back
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • Case Planning Program Manager

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with an emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time Case Planning Program Manager position.

    The Case Planning Program Manager is responsible for supporting the development, implementation, and strategic management of ICAN’s Oneida County Case Planning program, in partnership with Oneida County Department of Family and Community Services (OCDFC).  This position ensures the delivery of high-quality, strength-based, and family-centered preventive services for families referred by OCDFC. The Program Manager oversees quality assurance practices and maintains oversight of the Case Planning team, including program direction and administrative supervision of staff while adhering to and promoting the philosophy and mission of the company by performing the following duties.   

    The annual salary generally ranges between $65,000-$68,000. This range is an estimate based on an applicant’s skills and experience.

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

    Duties & Responsibilities

    • Provide program leadership to ensure delivery of high-quality, family-centered, strengths-based preventive services that align with agency mission, values, and contractual requirements.
    • Participate in recruitment, interviewing, and onboarding of Supervisors and Case Planners, as well as the orientation and training of new staff, ensuring they understand agency policies, best practices, and program requirements.
    • Supervise Supervisors and Case Planners, offering support and guidance on case management, crisis intervention, and emergency response to ensure adherence to professional and ethical standards.
    • Serve as liaison between ICAN and Oneida County.
    • Act as main point of contact for all incoming referrals.
    • Routinely review and monitor program/staff documentation, service plans, and reports to ensure compliance with agency standards, NYS regulations, and OCDFC requirements.
    • Develop and maintain quality assurance processes to track outcomes, ensure accountability, and promote continuous program improvement.
    • Oversee training and professional development opportunities for program staff; lead implementation of case planning best practices across the program.
    • Partner with the Director, Supervisor, and other agency/program staff to assess case planning needs, identify program gaps, and recommend strategies to achieve outcomes.
    • Compile and prepare routine data/outcome reports for agency and/or contractor.
    • Represent the program at community meetings, advisory boards, and collaborative committees to build strong partner relationships.
    • Foster positive working relationships with community stakeholders, county partners, and cross-program colleagues to strengthen service delivery.
    • Partner with agency’s QI department and compliance departments to ensure all incidents, grievances, and reports are documented and reviewed according to agency policies, regulatory requirements, and best practices.
    • Provide support to families directly as needed through phone calls or in-person meetings to ensure program responsiveness and continuity of care.
    • Travel as required, primarily within Oneida County, with occasional travel within New York State.
    • Other duties may be assigned, on an as needed basis.

    Education/Experience

    • Bachelor's degree (B.A.) from an accredited four-year college or university, a major in social work or a related field is preferred.
    • A minimum of two years of experience providing service coordination for community-based services to individuals and families, preferably through the child welfare system.
    • A minimum of 2+ years supervisory experience is required.
    • A valid NYS Driver's License is required.

    Employee Benefits

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • 401K Retirement Plan
    • 4-Day Workweek (optional)
    • Paid Vacation Time
    • Paid Sick Leave
    • Paid Personal Time
    • Paid Bereavement Time
    • Paid Birthday Leave
    • 9 Paid Holidays
    • Tuition Assistance Program
    • Employer Paid Life Insurance
    • Long-Term Disability
    • Employee Assistance Program
    • Insurance Buy Back
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • Youth Care Coordinator (Amsterdam)

    Children’s Care Management

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with an emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time Youth Care Coordinator position, within the Children's Health Homes program (click here for Program information.)

    This position is hybrid and located in the Amsterdam, working with families in Montgomery and Fulton counites. 

    The Youth Care Coordinator conducts and schedules assessments, referrals, advocacy and supports, counseling, education of patients and enrollees and care team members assuring the patient receives quality services to maintain optimum healthcare needs without barriers. The Youth Care Coordinator adheres to and promotes the philosophy of the company by performing the duties listed below.

    The annual salary generally ranges between $44,000-$46,000. This range is an estimate based on an applicant’s skills and experience.

    This is a non-exempt position, paid at an hourly rate.
    35-hour workweek, Monday - Friday

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

    Duties & Responsibilities

    • Responsible for conducting monthly visits to meet with assigned clients. Requires traveling to these face to face contacts at a frequency based on a case acuity.
    • Responsible for outreach and engagement to formally enroll referred children into the care management program.
    • Conducts assessments, evaluates needs, establishes and maintains care plan and maintains referrals for enrollees. Ensures supports are in place inclusive of peer and family contacts.
    • Develops Interim Plan of Care based on preliminary clinical information and assigned level that will identify linkages and services immediately required, based on information received from referral sources if applicable.
    • Ensures all initial linkages are established and maintained.
    • Collaborates with all services providers and establishes team communication plan.
    • Monitors goals on a continuing basis and that team is communicating.
    • Monitors and ensures that care plan is relevant to health home policies and procedures.
    • Consults with family members and social supports to maintain support consistency.
    • Advocates for additional services and linkages as appropriate.
    • Maintains current care management documentation and information regarding care management activities within the required health IT system.

    Education/Experience

    • Bachelor's degree (B.A.) in human services or mental health field from a four-year college or university.
    • At least two years experience in Human Services, primarily Mental Health and Substance Abuse.
    • A valid NYS Drivers License is required.

    Employee Benefits

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • 401K Retirement Plan
    • 4-Day Workweek (optional)
    • Paid Vacation Time
    • Paid Sick Leave
    • Paid Personal Time
    • Paid Bereavement Time
    • Paid Birthday Leave
    • 9 Paid Holidays
    • Tuition Assistance Program
    • Employer Paid Life Insurance
    • Long-Term Disability
    • Employee Assistance Program
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • Robin's House Residence Counselor (Full-Time)

    Robin's House

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time Residence Counselor position, in our Children's Crisis Residence Program. (Click here for Program Information.)

    Robin's House is a short-term, therapeutic residential home designed to support youth ages 5-19 experiencing emotional, behavioral, or mental health crises. The residence provides a structured, safe environment where children receive individualized care, including crisis intervention, counseling, and daily living support. The goal is to stabilize the child, address immediate mental health needs, and prepare them for a successful transition back to their home or to a long-term care setting. The program works collaboratively with families and mental health professionals to ensure continuity of care and long-term stability.

    The Residence Counselor is responsible for providing treatment to children and their families to support identified treatment goals and targeted service interventions.

    Shift:

    • This is a Full-Time position with the following schedule.

    Week A

    Monday 6:30am-3:15pm

    Tuesday 2:15pm-11pm

    Wednesday 1:30pm-11pm

    Friday 2:15pm-11pm

    Week B

    Monday 2:15pm-11pm

    Tuesday 2:15pm-11pm

    Wednesday 1:30pm-11pm

    Friday 2:15pm-11pm

     

    Flexibility will be required to work shifts, including evenings, weekends, and holidays as needed.

    This is an non-exempt position, paid an hourly rate $20.00.

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

    Duties & Responsibilities

    • Provide direct care, supervision, and support to children during their stay in the crisis residence.
    • Assist with the daily functioning of the residence, including implementing structured routines, providing emotional support, and facilitating therapeutic activities.
    • Work collaboratively with mental health professionals, including therapists, social workers, and healthcare providers, to create and implement individualized treatment plans.
    • Help manage crises using approved behavioral intervention techniques, ensuring the safety and well-being of the children.
    • Support children in developing coping strategies, life skills, and emotional regulation techniques.
    • Communicate regularly with families and caregivers, providing updates and supporting the child’s transition plan.
    • Maintain accurate documentation of all care activities and interactions in accordance with regulatory requirements.
    • Regularly participate in staff meetings and supervision.
    • Attend agency in-services, workshops and seminars as required.
    • Participate in training sessions and stay current with training updates as required.
    • Additional duties may be required, on an as needed basis.

    Education/Experience

    • Individuals must be 21 years of age or older.
    • High School Diploma or Equivalent. Related experience and/or training in the areas of residential living, transitional youth, or human services; or equivalent combination of education and experience.
    • Experience working with children, particularly those in crisis or with behavioral health needs, is strongly preferred.
    • Strong communication and interpersonal skills, with an ability to remain calm in challenging situations.
    • Willingness to complete required training in crisis intervention and de-escalation techniques.
    • Must be cleared with the New York State Central Registry, New York State Justice Center, and complete a background check/fingering printing in accordance with 14 NYCRR Part 550 regarding criminal background checks, and NYS Social Services Law Section 424 regarding the child abuse and neglect registry.
    • Valid New York State driver's license and reliable transportation is required.

    Employee Benefits

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • 401K Retirement Plan
    • 4-Day Workweek (optional)
    • Paid Vacation Time
    • Paid Sick Leave
    • Paid Personal Time
    • Paid Bereavement Time
    • Paid Birthday Leave
    • 9 Paid Holidays
    • Tuition Assistance Program
    • Employer Paid Life Insurance
    • Long-Term Disability
    • Employee Assistance Program
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • Clinical Care Coordinator

    School Based Services

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with an emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time Clinical Care Coordinator position for Herkimer County Community College. 

    Clinical Care Coordinator (LMHC/LMSW/LCSW) will work collaboratively with college faculty and staff, ICAN team members, and community providers to deliver trauma-informed, strengths-based, and solution-focused services. The ideal candidate is passionate about supporting young adults through the unique challenges of college life while promoting independence, wellness, and personal growth.

    Annual Salary: $60,000-$65,000, Non-Exempt, paid at an hourly rate.
    35-hour workweek, Monday - Friday

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

    Duties & Responsibilities

    • Provide brief therapeutic support and solution-focused interventions for students experiencing emotional, behavioral, or situational concerns.
    • Conduct triage assessments to determine student needs and connect them with the appropriate level of care.
    • Provide crisis intervention and de-escalation services as needed.
    • Assist with front office coverage during emergencies or high-need times.
    • Support students who walk in with referrals and help connect them to the appropriate services.
    • Provide consultation and backup support to staff as needed.
    • Meet with students who self-identify as needing support, including general check-ins, life coaching, time management, and wellness support.
    • Conduct brief intake conversations to assess student needs and connect them with appropriate campus and community resources.
    • Assist with or help coordinate virtual workshops as needed.
    • Support departmental events and student engagement activities.
    • Participate in pop-up tables and outreach efforts to increase student awareness of available services.
    • Complete student intake documentation.
    • Coordinate referrals and follow up with students to ensure continuity of care.
    • Collaborate with campus and community partners to address student support needs.
    • Assist with resource development projects.
    • Ensure student documentation is completed promptly following each student interaction.

    Education/Experience

    • Current New York State licensure as one of the following: Licensed Mental Health Counselor (LMHC) Licensed Master Social Worker (LMSW) Licensed Clinical Social Worker (LCSW)
    • Master's degree in Counseling, Social Work, Mental Health Counseling, or a related behavioral health field.
    • NYS Valid Drivers License

    Employee Benefits

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • 401K Retirement Plan
    • 4-Day Workweek (optional)
    • Paid Vacation Time
    • Paid Sick Leave
    • Paid Personal Time
    • Paid Bereavement Time
    • Paid Birthday Leave
    • 9 Paid Holidays
    • Tuition Assistance Program
    • Employer Paid Life Insurance
    • Long-Term Disability
    • Employee Assistance Program
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • Family Service Coordinator

    Kids Herkimer

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time Family Service Coordinator position in the Kids Herkimer program.

    The Family Service Coordinator works collaboratively with Herkimer County DSS, Family Court, schools, behavioral health providers, and other community partners to reduce the need for out-of-home placement while helping families achieve lasting stability and positive outcomes.

    Duties and Responsibilities include the following.

    The annual salary generally ranges between $45,000-$49,000. This range is an estimate based on an applicant’s skills and experience.

    This is a non-exempt position and paid at an hourly rate. 35-hour workweek, Monday - Friday

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

    Duties & Responsibilities

    • Conducts outreach to engage child(ren) and assist families with an understanding of agency philosophy and policies
    • Maintain a caseload of up to 12 families, providing strength-based, family-centered, and culturally competent care and quality service to each family.
    • Support permanency planning efforts by working collaboratively with families, agency personnel and Herkimer County DSS to prevent out-of-home placements.
    • Develop, implement, and monitor individualized service plans/plans of care in collaboration with families, supervisor, and Herkimer County DSS.
    • Conduct a minimum of two face-to-face contacts per month with each child and family on the caseload, including home visits.
    • Link clients and families to appropriate resources and services in a timely, coordinated manner. Maintain routine follow-up on linkages and referrals made.
    • Advocate on behalf of children and families to reduce barriers to services and promote access to community resources that support safety, permanency, and well-being.
    • Schedule and facilitate family team meetings, case conferences, and required quarterly service plan review meetings with families, service providers, and other relevant stakeholders to evaluate progress, revise service plans, coordinate supports, and ensure services remain responsive to the family's strengths and needs.
    • Serve as a liaison between client/family, Herkimer County DSS, agency personnel, family court, and community service providers as needed.
    • Identify and utilize formal and informal community supports and networks to meet client/family needs.
    • Attend all required meetings, case conferences, Family Court appearances, and other program-related activities as assigned.
    • Maintain accurate, timely, and comprehensive client documentation and case records, including progress notes, service plans, service summaries, court reports, and case updates, in accordance with ICAN, Herkimer County DSS, and all applicable state and federal regulations. Prepare documentation for Family Court and other authorized stakeholders as required.
    • Report incidents promptly and engage in quality improvement initiatives as directed by the supervisor.
    • Travel within Herkimer county to meet clients in their homes, schools, or other relevant settings.
    • Trainings as necessary and scheduled.

    Education/Experience

    • Bachelor's Degree in Human Services or related field with at least one year of experience working with youth and their families.
    • Experience working in child welfare setting preferred.
    • Valid NYS Driver's License required

    Employee Benefits

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • 401K Retirement Plan
    • 4-Day Workweek (optional)
    • Paid Vacation Time
    • Paid Sick Leave
    • Paid Personal Time
    • Paid Bereavement Time
    • Paid Birthday Leave
    • 9 Paid Holidays
    • Tuition Assistance Program
    • Employer Paid Life Insurance
    • Long-Term Disability
    • Employee Assistance Program
    • Insurance Buy Back
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • Transitional Housing Supervisor

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with an emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time Transitional Housing Supervisor position, within our Project Home Program. 

    The Transitional Housing Supervisor is responsible for overseeing the daily operations of Project Home and Evelyn’s House, including staff supervision, scheduling, program administration, and supply coordination. Provides comprehensive case management and service coordination for Rapid Re-Housing participants to support housing stability and achievement of program goals. Maintains program data and reporting requirements, assists with client intake and admissions, ensures compliance with agency policies, and collaborates with community partners to enhance services and resources. Participates in trainings, agency meetings, and the after-hours on-call rotation to support effective program operations.  

    Annual Salary: $50,000-$53,000, Non-Exempt, paid at an hourly rate.
    35-hour workweek, Monday - Friday

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

    Duties & Responsibilities

    • Day to day oversight of Project Home and Evelyn’s House
    • Direct supervision of Evelyn’s House Service Coordinator and Evelyn’s House Residence Counselors
    • Responsible for completing and monitoring monthly staff schedules
    • Coordinates Evelyn’s House program supplies orders
    • Maintain an assigned caseload of Project Home Rapid Re-Housing participants and provide comprehensive service coordination and case management to support participants in achieving housing stability and program goals.
    • Attends Mohawk Valley Housing Coalition and Continuum of Care meetings in order to ensure effective community collaboration.
    • Responsible for entering data for both Evelyn’s House and Project Home in the Homeless Management Information System in cooperation with the United States Department of Housing and Urban Development Continuum of Care program.
    • Responsible for preparing required federal and state reports as required.
    • Assists Housing Manager and Service Coordinator with new client intake assessments
    • Assists Housing Manager with ensuring that Program purchases are made in accordance with agency policy
    • May act as a liaison for the program by attending community meetings with a focus on improving services and resources for residents
    • Attends training and agency-wide meetings
    • Responsible for the afterhours on-call rotation
    • While performing the duties of this job, the employee is expected to visit client homes

    Education/Experience

    • Bachelor's degree (B. A. / B. S.) from four-year college or university; and significant related experience and/or training in the areas of residential living, transitional youth or human services; or equivalent combination of education and experience
    • At least one year of experience supervising staff.
    • Valid NYS Drivers License required

    Employee Benefits

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • 401K Retirement Plan
    • 4-Day Workweek (optional)
    • Paid Vacation Time
    • Paid Sick Leave
    • Paid Personal Time
    • Paid Bereavement Time
    • Paid Birthday Leave
    • 9 Paid Holidays
    • Tuition Assistance Program
    • Employer Paid Life Insurance
    • Long-Term Disability
    • Employee Assistance Program
    • Insurance Buy Back
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • Diversion Coordinator

    Integreated Community Alternatives Network, (ICAN) a Community-based Wraparound provider of Social and Mental Health Services with an emphasis on treating the client in a family context, is currently seeking (5) innovative and experienced applicants to fill a Full-Time Diversion Coordinator position. 

    The Diversion Coordinator works in close conjunction with community partners and Oneida County Family Court to oversee day-to-day implementation of all services. The Coordinator provides direct support to youth and families on their caseload, maintains partnerships with placement agencies and transitional service providers; manages data and reporting on outcomes. The Coordinator is responsible for attending court appearances whenever scheduled. Promotes the philosophy and mission of the agency by performing the following duties:

    Salary:  The annual salary range is $44,000 to $46,000, paid at a non-exempt, hourly rate. This range is an estimate based on an applicant’s skills and experience.

    35-hour workweek, Monday - Friday. 

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

     

    Duties & Responsibilities

    • Manages a caseload of youth and families involved with Oneida County Family Court, providing consistent face-to-face contact and support while developing a close and consistent relationship with youth and families that will continue throughout disposition
    • Monitors youth activity between appearances by checking in with the family on an as needed basis.
    • Assesses the needs of youth and families in program and provides necessary referrals to appropriate services in the community. Assists youth and family with any needs that should arise including school, employment, health care, housing etc.
    • Assists county and defense attorneys with creating a plan for youth in an effort to prevent placement/reoffending.
    • Acts as a liaison between DSS, court, attorneys, youth, families and providers.
    • Finds appropriate levels of care and placements when needed and completes all necessary paperwork.
    • Assesses youth progress to ensure integration and stabilization in the community through appropriate services including, but not limited to, drug treatment, medical care, job training, educational services, mentoring, mediation services, community activities and youth groups, and any other supports needed for successful re-entry and stabilization.
    • Additional duties may be assigned, on an as needed basis.

    Education/Experience

    • Bachelor's Degree (B.A.) from regionally accredited or NYS registered four-year college or university in social work, psychology, sociology, child development, or related field.
    • Full knowledge of the human service systems in Oneida County and services available to children and youth.
    • A Valid NYS Driver's License is required.

    Employee Benefits

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • 401K Retirement Plan
    • Paid Vacation Time
    • Paid Sick Leave
    • Paid Personal Time
    • Paid Bereavement Time
    • Paid Birthday Leave
    • 9 Paid Holidays
    • 4-Day Workweek (optional)
    • Tuition Assistance Program
    • Employer Paid Life Insurance
    • Long-Term Disability
    • Employee Assistance Program
    • Insurance Buy Back
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • Quality Improvement Specialist

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with an emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time Quality Improvement Specialist position.

    The Quality Improvement Specialist ensures agency services meet or exceed standards set by stakeholders and regulatory/oversight agencies. This role monitors performance trends, supports continuous quality improvement initiatives, and helps drive positive outcomes for clients and families while promoting a strong organizational reputation.

    The annual salary generally ranges between $42,000-$47,000 . This range is an estimate based on an applicant’s skills and experience.

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

    Duties & Responsibilities

    • Conduct audits that promote compliance and enhance service quality.
    • Assess quality processes and identifies opportunities to improve outcomes for clients, families, and programs.
    • Manage and resolve client/consumer complaints in a timely and professional manner.
    • Collect, analyze, and maintain data related to client satisfaction and program performance.
    • Translate data insights into clear reports that inform decision-making.
    • Develop training materials and provide education to staff and providers based on identified trends and needs.
    • Collaborate with internal teams to document, investigate, and report incidents in accordance with regulatory requirements.
    • Participate in quality management activities, including the review and investigation of serious reportable incidents.
    • Support compliance with HIPAA and assist the Compliance Officer in maintaining regulatory standards. Represent the agency on internal and external committees, as assigned.

    Education/Experience

    • Bachelor’s degree in human services or a related field, or an Associate’s degree with relevant experience.
    • Experience in a human services or nonprofit setting required, with preference for programs regulated by OMH, OCFS, DOH, or similar agencies.
    • Experience applying regulatory requirements with a focus on compliance and quality improvement strongly preferred.
    • Valid NYS Drivers License required

    Employee Benefits

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • 401K Retirement Plan
    • 4-Day Workweek (optional)
    • Paid Vacation Time
    • Paid Sick Leave
    • Paid Personal Time
    • Paid Bereavement Time
    • Paid Birthday Leave
    • 9 Paid Holidays
    • Tuition Assistance Program
    • Employer Paid Life Insurance
    • Long-Term Disability
    • Employee Assistance Program
    • Insurance Buy Back
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • Street Outreach Worker

    Street Outreach

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time Street Outreach Worker position.

    The Street Outreach Worker is responsible for performing street outreach to the homeless in Utica, Rome, and elsewhere in Oneida County. The street outreach team is responsible for identifying homeless persons and families in unsheltered situations (cars, streets, abandoned buildings, out in the woods, etc.) as well as homeless persons and families who present at Oneida County Department of Social Services or at local homeless shelters or soup kitchens. The purpose of the outreach worker is to engage homeless persons and families to build trusting relationships that will provide a foundation for seeking and accepting services that will allow them to become independent and permanently housed. The outreach worker will provide information and referral services and resources as needed.

    Annual Salary: $42,000, Non-Exempt, paid at an hourly rate.


    Shift: Monday - Friday, 11am to 7pm, with a rotating on-call component.

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

    Duties & Responsibilities

    • Conduct mobile outreach and create client service engagement opportunities for homeless individuals and families on the streets.
    • Responsible for crisis response and intervention, shelter referrals, and linking families with the appropriate destination for continued services, including referral to and/or enrollment in the CoC’s Coordinated Entry System and linking individuals and families with the appropriate level of housing and services.
    • Actively collaborate with other homeless services providers and community resources to facilitate access to the continuum of community services including, basic needs, food, clothing, shelter, hygiene, and laundry; housing assistance; substance abuse education and treatment
    • Assist homeless individuals/families with accessing resources and making referrals; continuing to engage and follow up with unsheltered homeless individuals/families until shelter or permanent housing is obtained.
    • Assist in obtaining housing readiness documentation such as ID, social security card and income verification.
    • Maintain complete client records, daily activity logs, mileage logs, and other reports as directed.
    • Attend team meetings, case conferences, training workshops and community meetings as needed.
    • Work in close partnership with the Mohawk Valley Housing and Homeless Coalition Planning Office. This includes participating actively in Mohawk Valley Housing and Homeless Assistance Coalition Plenary Meetings and assisting with the annual HUD Point-In-Time count.
    • Assist with screening of potential program participants for Rapid Re-housing programs, which may include VI--SPDAT.
    • Follow safety protocols for community street outreach.
    • Complete required data entry into Homeless Management Information System Database (HMIS).

    Education/Experience

    • Bachelor’s Degree in social work with 1 year or more working experience in a human service or related field - OR -
    • Associate’s Degree in a human service field and 2 or more years of social services experience working with persons and families who are homeless or who have experienced homelessness. - OR –
    • High school diploma/GED and 5 years’ experience working with persons and families who are homeless or who have experienced homelessness.
    • Valid NYS Driver’s License required.

    Employee Benefits

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • 401K Retirement Plan
    • 4-Day Workweek (optional)
    • Paid Vacation Time
    • Paid Sick Leave
    • Paid Personal Time
    • Paid Birthday Leave
    • Paid Bereavement Time
    • 9 Paid Holidays
    • Tuition Assistance Program
    • Employer Paid Life Insurance
    • Long-Term Disability
    • Employee Assistance Program
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • Evelyn's House Residence Counselor (Part-Time)

    Evelyn's House

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Part Time Residence Counselor position at Evelyn’s House. (Click here for Program Information.)

    The Residence Counselor works a variable part-time schedule, to be paid per hour, except during overnight shifts where a flat stipend is paid during sleep time. The Residence Counselor provides direct services for residents of Evelyn’s House by performing the following duties and responsibilities.

    Shift: Friday, Saturday, Sunday 4pm-10pm & Overnight Hours needed for this position, other shifts as needed.

    Rate: This is an non-exempt position, paid an hourly rate $20.00.


    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

    Duties & Responsibilities

    • Responsible for working assigned evenings and weekends.
    • Monitors resident’s activity to ensure safety of mothers and children.
    • Provides residents with guidance related to household chores and caring for their children.
    • Documents specific observations of residents which include using the sign in log to monitor the residents leaving and returning to the house and their compliance with curfews, ensuring residents complete household chores, ensuring residents are properly caring for their children, and that they are complying with all house rules as described in the residents handbook.
    • Attend agency trainings, meetings and activities as directed.
    • Communicate regularly with the Program Manager and the Service Coordinator for supervision.
    • Overnight shifts may be required.
    • Responsible for working assigned evenings and weekends
    • Maintains professional communication with residents.
    • Provides general supervision of all house activity and enforces house rules during the work shift.
    • Drives residents regularly within the county as directed by the program manager.
    • Provides individualized direct services for residents of Evelyn’s House.
    • Responsible for developing an individual service plan with each resident.
    • Responsible for meeting individually with each participant at a minimum of one time per week.
    • Responsible for maintaining individual files for residents that will hold documentation regarding needs, challenges and achievements.
    • Assists residents in achieving individual goals by providing guidance and empowerment.
    • Ensures that all residents receive all community based services by advocating and making necessary referrals.
    • Provides transportation as needed for residents and children when public transportation cannot be accessed.
    • Works closely with Program Manager to ensure all program needs are met.
    • Works with the Program Manager to coordinate group meetings and education sessions.
    • Assists with preparing the United States Department of Housing and Urban Development Annual Progress Reports and New York State Quarterly and Final Reports.
    • Assists the program director by training and supporting staff and volunteers.
    • Meets daily with the Evelyn’s House Program Manager.

    Education/Experience

    • Experience working with young mothers and young children.
    • Valid Driver’s License required for position.

    Employee Benefits

    • 401K Retirement Plan
    • Employee Assistance Program
    • Longevity Awards
    • NYS Paid Sick Leave
    • Tuition Assistance Program
    • Employee Wellness Benefit
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • Robin's House Residence Counselor (Part-Time)

    Robin's House

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill multiple Part-Time, Residence Counselor position, in our Children's Crisis Residence Program. (Click here for Program Information.)

    Robin's House is a short-term, therapeutic residential program designed to support youth ages 10-17 experiencing emotional, behavioral, or mental health crises. The residence provides a structured, safe environment where children receive individualized care, including crisis intervention, counseling, and daily living support. The goal is to stabilize the child, address immediate mental health needs, and prepare them for a successful transition back to their home or to a long-term care setting. The program works collaboratively with families and mental health professionals to ensure continuity of care and long-term stability.

    The Residence Counselor is responsible for providing treatment to children and their families to support identified treatment goals and targeted service interventions. 

    This is an non-exempt position, paid an hourly rate of $20.00.

    Shifts:                  

     Position 1 will be the following:
    A Week: Friday Overnight, Sunday Overnight
    B Week: Wednesday Overnight, Saturday Overnight

    2nd Position will be the following:
    A Week: Saturday and Sunday 7:15am-4:00pm
    B Week: Saturday 2:15pm-11pm, Sunday 7:15am-4pm                                           

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

     

    Duties & Responsibilities

    • Provide direct care, supervision, and support to children during their stay in the crisis residence.
    • Assist with the daily functioning of the residence, including implementing structured routines, providing emotional support, and facilitating therapeutic activities.
    • Work collaboratively with mental health professionals, including therapists, social workers, and healthcare providers, to create and implement individualized treatment plans.
    • Help manage crises using approved behavioral intervention techniques, ensuring the safety and well-being of the children.
    • Support children in developing coping strategies, life skills, and emotional regulation techniques.
    • Communicate regularly with families and caregivers, providing updates and supporting the child’s transition plan.
    • Maintain accurate documentation of all care activities and interactions in accordance with regulatory requirements.
    • Regularly participate in staff meetings and supervision.
    • Attend agency in-services, workshops and seminars as required.
    • Participate in training sessions and stay current with training updates as required.
    • Additional duties may be required, on an as needed basis.

    Education/Experience

    • Individuals must be 21 years of age or older.
    • High School Diploma or Equivalent. Related experience and/or training in the areas of residential living, transitional youth, or human services; or equivalent combination of education and experience.
    • Experience working with children, particularly those in crisis or with behavioral health needs, is strongly preferred.
    • Strong communication and interpersonal skills, with an ability to remain calm in challenging situations.
    • Willingness to complete required training in crisis intervention and de-escalation techniques.
    • All staff must be cleared with the New York State Central Registry, New York State Justice Center, and complete a background check/fingering printing in accordance with 14 NYCRR Part 550 regarding criminal background checks, and NYS Social Services Law Section 424 regarding the child abuse and neglect registry.
    • Valid New York State driver's license and reliable transportation is required.

    Employee Benefits

    • 401K Retirement Plan
    • NYS Sick Leave
    • Tuition Assistance Program
    • Employee Assistance Program
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • Behavior Specialist (Utica City School District)

    School Based Services

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time Behavior Specialist position within the Utica City School District. (Click here for program information)

    The Behavior Specialist assists teachers, therapists and administrators to work with students with severe emotional and behavioral problems to reach their individual educational and therapeutic goals, as well as improve their social interactions within a school community. Organize and implement academic and experiential activities and provide therapeutic support for students in day treatment programs. Promotes the philosophy and mission of the agency by performing the following duties.

    The annual salary generally ranges between $40,000-$45,000. The range is an estimate based on an applicant’s skills and experience.

    This position is non-exempt and paid at an hourly rate. 

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

    Duties & Responsibilities

    • Assists in the development of the treatment plan and the identification and implementation of behavioral rules and consequences.
    • Monitors, analyzes, and collaborates with teachers, therapists, other mental health staff and students in developing, implementing and monitoring individual student academic and behavioral progress and goals.
    • Monitors student behavior in classroom setting based on information gathered and observed for each assigned student.
    • Participates in program development, case management and supervision.
    • Assists in setting limits with compassion.
    • Directs students to use positive behaviors for success in the classroom and with diverse teaching styles.
    • Utilizes appropriate interventions designed to help students practice coping skills, achieve academic success and eventually apply for transition back to “home” school.
    • Designs, conducts and/or assists in group activities, including recording progress notes for each group and supervises lunchroom and recess, when assigned.
    • Assists teachers in classroom management including: Assists Clinicians by sharing information, Meets with administrators in determining students individual educational and therapeutic goals, Supports building social interactions within a school and local community.
    • Adheres to best practices in professional ethics and boundaries.
    • Evaluates crisis situations and escalated behaviors and provide appropriate interventions and support.
    • Obtains behavior modification by using specific behavior management techniques.
    • Additional duties may be assigned on an as needed basis.

    Education/Experience

    • Associates Degree in Education, Special Education, Psychology, Social Work, or related field and four years relevant experience. – OR --
    • Bachelor’s Degree in Education, Special Education, Psychology, Social Work, or related field required with at least two years relevant experience in traditional and non-traditional youth service setting required.
    • Additional professional development in specialty areas helpful.
    • Experience working with students with severe emotional and behavioral problems required. Ability to adjust to student, staff, and program needs.

    Employee Benefits

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • 401K Retirement Plan
    • Paid Vacation Time
    • Paid Sick Leave
    • Paid Personal Time
    • Paid Bereavement Time
    • Paid Birthday Leave
    • 9 Paid Holidays
    • Tuition Assistance Program
    • Employer Paid Life Insurance
    • Long-Term Disability
    • Employee Assistance Program
    • Insurance Buy Back
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • SNUG Social Worker

    SNUG Utica

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with an emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time SNUG Social Worker position. (Click here for program information).

    The SNUG Social Worker aims to address the trauma individuals and communities face due to long-term exposure to gun violence and provides help and support to improve lives and strengthen neighborhoods impacted by violence. The SNUG Social Worker will provide mental health counseling and other services to individuals and families. The Social Worker will adhere to and promote the philosophy and mission of the company by performing the duties listed below.

    The annual salary generally ranges between $75,000-$85,000. This range is an estimate based on an applicant’s skills and experience.

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

     

    Duties & Responsibilities

    • Works as an onsite social worker and member of the SNUG team in order to support SNUG staff in their current work with high-risk individuals affected by community violence.
    • Works with victims of community violence and their families and provides them with either short or longer-term therapeutic services.
    • Works with the SNUG Program Manager and staff to regularly debrief, process traumatic incidents, and manage the day-to-day stress of this work; provide ongoing training for staff and provide guidance in their work with clients.
    • Creates onsite programming including support groups for staff, participants, families of homicide victims, etc.
    • Responds with SNUG team to violent incidents in the community, attends SNUG outreach events, and makes home visits to victims and families when appropriate.
    • Develops relationships with hospitals and other crime victim service providers in order to ensure crime victims know about and utilize SNUG services; will be required to maintain adequate caseload.
    • Participates in ongoing trauma training phone calls and weekly onsite clinical supervision with DCJS.
    • Be available to support SNUG team in emergency situations regarding incidents with staff or participants.
    • Any other relevant duties may be assigned, on an as needed basis.

    Education/Experience

    • Minimum of LMSW (Licensed Master Social Worker) is required; LCSW (Licensed Clinical Social Worker) preferred.
    • Direct experience working with high-risk individuals in the community.

    Employee Benefits

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • 401K Retirement Plan
    • Paid Vacation Time
    • Paid Sick Leave
    • Paid Personal Time
    • Paid Bereavement Time
    • Paid Birthday Leave
    • 9 Paid Holidays
    • Tuition Assistance Program
    • Employer Paid Life Insurance
    • Long-Term Disability
    • Employee Assistance Program
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • Case Planner

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with an emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill multiple Full-Time Case Planner positions.

    The Case Planner provides direct support and intensive preventive case planning for children and families involved with Oneida County Department of Family and Community Services (OCDFCS), who may be at risk of being placed into foster care. This role utilizes a strength-based wraparound approach that involves assessing client/family needs, linking families to appropriate services, developing and monitoring individualized plans of care, and ensuring compliance with all OCDFCS, state, and federal regulations. The Case Planner acts as a liaison between families, OCDFCS, service providers, and the community, and promotes the safety, well-being, and stability of children and families. This role requires strong communication, organizational, and community engagement skills to help families achieve positive outcomes in alignment with agency philosophy and regulatory requirements.

    The annual salary is $50,000.

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

     

    Duties & Responsibilities

    • Support permanency planning efforts by working collaboratively with families, agency personnel and OCDFCS to prevent foster care placement, expedite safe reunification when placement occurs, and reduce the likelihood of re-entry into care.
    • Conduct outreach to engage referred clients and families, assisting them in understanding agency philosophy, policies, and services.
    • Maintain a caseload of 10-15 families, providing strength-based, family-centered, and culturally competent care and quality service to each family.
    • Link clients and families to appropriate resources and services in a timely, coordinated manner. Maintain routine follow-up on linkages and referrals made.
    • Review, create, and update service plans in collaboration with families, supervisors, and OCDFCS; submit revisions for approval prior to implementation.
    • Schedules routine review meetings to update and discuss progress.
    • Schedule and facilitate monthly team meetings with families, service providers, and other relevant stakeholders.
    • Conduct at least 2 contacts per month (one home visit and one face-to-face contact) with each child/family on caseload.
    • Serve as a liaison between client/family, OCDFCS, agency personnel, and community service providers as needed.
    • Identify and utilize formal and informal community supports and networks to meet client/family needs.
    • Maintain accurate, timely documentation and comprehensive client files in accordance with OCDFCS, ICAN, state and federal regulations.
    • Attend all required meetings, court appearances, and conduct face-to-face client contacts as required.
    • Participate in agency in-services, workshops, and seminars as required.
    • Report incidents promptly and engage in quality improvement initiatives as directed by the supervisor.
    • Travel within the county to meet clients in their homes, schools, or other relevant settings.
    • Trainings as necessary and scheduled.
    • Additional duties may be assigned, on an as needed basis.

    Education/Experience

    • Bachelor's Degree in Human Services or related field;
    • Plus at least one year of experience working with youth and their families.
    • Experience working in child welfare setting preferred.
    • A valid NYS Driver's License is required.

    Employee Benefits

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • 401K Retirement Plan
    • 4-Day Workweek (optional)
    • Paid Vacation Time
    • Paid Sick Leave
    • Paid Personal Time
    • Paid Bereavement Time
    • Paid Birthday Leave
    • 9 Paid Holidays
    • Tuition Assistance Program
    • Employer Paid Life Insurance
    • Long-Term Disability
    • Employee Assistance Program
    • Insurance Buy Back
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now

  • SNUG Outreach Worker

    SNUG Utica

    Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill multiple Full-Time SNUG Outreach Worker positions in the agency.  (Click here for program information.)

    The SNUG Street Outreach program is an evidence-based, violence reduction initiative that treats gun violence as a disease by identifying its causes and interrupting its transmission. There are currently twelve DCJS SNUG Programs across New York State. At each SNUG site, outreach teams of “credible messengers” – individuals who are hired from within the communities in which they work and have backgrounds similar to those with whom they aim to connect – mentor the highest risk youth with an emphasis on conflict mediation and violence prevention.

    The SNUG Outreach Worker works to provide the community with a resource that will assist the victims of crime and improve community safety by changing behaviors, attitudes, and social norms related to gun violence.  The SNUG Outreach Worker responds to shootings in the targeted community to prevent retaliation and to assist family members of those who have been injured or killed.  The SNUG Outreach Worker will support the philosophy and mission of the agency by performing the following duties.

    Shift:  Tuesday through Thursday 11:00 am - 7:00 pm; Friday through Saturday 1:00 pm – 9:00 pm but may vary based on the needs of the program. 

    Annual Salary: $52,000. This is a non-exempt position, paid at an hourly rate.

    Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.

    Duties & Responsibilities

    • Canvas designated zones or other areas that have been identified and assigned by Supervisor.
    • Visits high risk participants (must have a minimum of six in person contacts per month) to assist with overcoming any identified obstacles.
    • Works with both victims and perpetrators of crime (who are often victims themselves) to provide connections to services.
    • Meets with high risk youth involved in the program to set goals with an emphasis on providing educational and job opportunities. Additional services may include connection to substance use treatment, education and college prep, resume building, job readiness skills, anger management groups and positive life skills groups.
    • Works with community stakeholders to educate the community about violence.
    • Mediates conflicts that could lead to violence in target area.
    • Engages the community, religious organizations/clergy, and local businesses through rallies and special events.
    • Participates in weekly one on one supervision with management.
    • Participates in weekly staff meetings.
    • Enters daily log, case notes, and mediations in SNUG database.

    Education/Experience

    • High school diploma or general education degree (GED); or two to four years related experience and/or training; or equivalent combination of education and experience.
    • Must have lived experience with background similar to the high risk youth being served by this initiative.
    • Preferable that the applicant live in the targeted community and be known to the target population.
    • A valid NYS Driver’s License is required.

    Employee Benefits

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • 401K Retirement Plan
    • Paid Vacation Time
    • Paid Sick Leave
    • Paid Personal Time
    • Paid Bereavement Time
    • Paid Birthday Leave
    • 9 Paid Holidays
    • Tuition Assistance Program
    • Employer Paid Life Insurance
    • Long-Term Disability
    • Employee Assistance Program
    • Insurance Buy Back
    • Employee Wellness Benefit
    • Longevity Awards
    Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.
    ICAN is an equal opportunity employer.
    Apply Now