Career Opportunities

Duties & Responsibilities

• Responsible for coordinating all IT functions with the agency and serve as both the internal and external network and business systems contact for the agency.
• Responsible for communicating all IT issues and concerns to ICAN leadership and IT managed service contractor
• Coordinates ICAN IT projects with the Platform Engineer, ensuring status is communicated to the correct ICAN staff members and leadership; engages with IT Managed Service Provider as needed for project updates
• Administrates and integrates agency hardware, networks, and business systems for business functions including user management, organizational profiles, account security, and user permissions.
• Liaison with the Platform Engineer for ICAN and IT contractors including cyber security firm. Helps with development, implementation, and monitoring of disaster plan and risk assessment
• Responsible for long-term hardware, server, firewall, and network planning with Platform Engineer (replacement plan, growth, spares, etc.) with assistance from ICAN Leadership and IT Managed Service Provider.
• Oversees the management of inventory of spare equipment and coordinates ordering for new equipment.
• Participates in regular ICAN and vendor meetings, representing IT along with the Platform Engineer.
• Review existing vendor agreements to ensure compliance and IT requirements. Assist with the evaluation of existing and new vendors for logistics and quality.
• Serve as the liaison between IT and the ICAN business office for contracts, equipment purchases, expense tracking, and other functions.
• Develops internal ICAN process Documentation / Policies / Procedures relative to IT.
• Establishes processes for recurring tasks (new phones, laptops, hot spots, etc.)
• Maintaining computer networks including mainframes, VPNs, routers and other physical hardware including installing and configuring network equipment.
• Creating firewalls and updating virus protection software and data security systems to keep data and communications protected.
• Monitoring computer systems to improve network performance for all systems including troubleshooting, resolving, and communicating networking issues to other employees and management.
• Maintaining current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems.

Education/Experience

• Bachelor’s Degree required in Computer Science, Information Technology, Business Systems, or related fields.
• Previous experience with workflow analysis/documentation, end-user training/support and system testing.
• Operational experience with EMR / EHR system(s).
• Additional applicable certifications and/or licenses might include: Network Engineers include Cisco Certified Network Professional (CCNP), Cisco Certified Internetwork Expert (CCIE) and Certified Information Systems Security Professional (CISSP).

Duties & Responsibilities

• Completed Training in CORE/HCBS to include CPI,MCTAC etc..
• Will work under the scope of their licensure.
• Process HARP referrals and assess for appropriateness of services
• Provide intake and assessment for clients
• Complete the medical necessity per OMH regulations.
• Communicate with the HARP department on a regular basis. Includes attending weekly team meetings, clinical supervision with agency LCSW and program supervision with Program Manager.
• Document using the standardized template in ICAN’s EHR. In addition, documentation must be completed in compliance with OMH and agency guidelines.
• Responsible for a moderate caseload determined by HARP Manager.
• Must exemplify good time management skills.
• Travel and home visiting may be required.
• Be familiar with local resources in the community. Must be able to juggle multiple priorities. Work collaboratively with other service providers.
• Responsible for establishing a therapeutic relationship with the client and assisting and guiding clients in person centered goals and objectives. Must be creative in their approach to therapy in nontraditional settings.

Education/Experience

• Must be a Physician; Physician’s Assistant; Nurse Practitioner; Registered Professional Nurse; Licensed Psychologist; Licensed Psychoanalyst; Licensed Creative Arts Therapist; Licensed Marriage and Family Therapist; Licensed Mental Health Counselor; Licensed Clinical Social Worker; Licensed Masters Social Worker, under the supervision of a Psychiatrist, Psychologist, or LCSW employed by the agency.
• Valid NYS Driver’s License is required

Duties & Responsibilities

• Supervise and support Diversion Coordinators, including hiring, training, coaching, and performance evaluation.
• Provide ongoing guidance on case management, engagement strategies, and service planning. Ensure staff maintain appropriate caseloads and deliver consistent, high-quality services.
• Oversee case management practices to ensure youth and families receive consistent, face-to-face support and engagement. Review case plans and progress to ensure alignment with court expectations and program goals. Provide consultation on complex or high-risk cases.
• Maintain strong working relationships with Oneida County Family Court, DSS, attorneys, and community providers. Serve as a primary liaison to stakeholders to support collaboration and coordinated care.
• Attend court appearances as needed to support staff and advocate for program participants.
• Develop and maintain partnerships with placement agencies and transitional service providers.
• Ensure compliance with all reporting requirements and quality assurance standards.
• Monitor program operations to ensure adherence to agency policies, legal requirements, and best practices.
• Provide guidance and intervention in crisis situations involving youth and families. Ensure staff are equipped to respond effectively to emergencies and high-risk scenarios.

Education/Experience

• Bachelor's Degree (B. A.) from regionally accredited or NYS registered four-year college or university in social work, psychology, sociology, child development, or related field.
• Knowledge of the human service systems in Oneida County and services available to children and youth.
• At least one year of supervisory experience required.
• Valid NYS Driver’s License is required

Duties & Responsibilities

• Manages a caseload of youth and families involved with Oneida County Family Court, providing consistent face-to-face contact and support while developing a close and consistent relationship with youth and families that will continue throughout disposition
• Monitors youth activity between appearances by checking in with the family on an as needed basis.
• Assesses the needs of youth and families in program and provides necessary referrals to appropriate services in the community. Assists youth and family with any needs that should arise including school, employment, health care, housing etc.
• Assists county and defense attorneys with creating a plan for youth in an effort to prevent placement/reoffending.
• Acts as a liaison between DSS, court, attorneys, youth, families and providers.
• Finds appropriate levels of care and placements when needed and completes all necessary paperwork.
• Assesses youth progress to ensure integration and stabilization in the community through appropriate services including, but not limited to, drug treatment, medical care, job training, educational services, mentoring, mediation services, community activities and youth groups, and any other supports needed for successful re-entry and stabilization.
• Additional duties may be assigned, on an as needed basis.

Education/Experience

• Bachelor's Degree (B.A.) from regionally accredited or NYS registered four-year college or university in social work, psychology, sociology, child development, or related field.
• Full knowledge of the human service systems in Oneida County and services available to children and youth.
• A Valid NYS Driver's License is required.

Duties & Responsibilities

• Responsible for connecting potential clients to ICAN services by working closely with families to determine eligibility and providing intensive support as families begin to access services
• Remain up to date on all of ICAN’s programs and services in order to assist families through referral processes
• Maintain knowledge of and positive working relationships with community referral sources
• Maintain intake database (including contact submission forms from ICAN’s website) and ensure timely and supportive referrals. Maintain waiting lists for programs and take the lead in ensuring we stay in contact with families during the wait and provide warm hand offs when coming off the waiting list
• Ensure that agency and program guidelines are met regarding new enrollments
• Represent ICAN in the community through outreach efforts including, but not limited to tabling events, community events, and outreach to community-based organizations
• Facilitate and/or assist with service-centered groups, as needed
• Ensure all initial linkages are established and maintained. Advocates for additional services as appropriate
• Participate in bi-weekly one on one supervision with management
• Conduct outreach and home visits to engage clients and assist families in understanding ICAN programs and services. This includes but not limited to assisting with gathering necessary paperwork or signatures for admission into an ICAN program/service
• Attend agency trainings, staff meetings, etc. as necessary

Education/Experience

• Associate's degree in human services, psychology or related field preferred; or 1-2 years of related experience and/or training; or equivalent combination.
• Valid NYS Driver’s License is required

Duties & Responsibilities

• Conduct audits that promote compliance and enhance service quality.
• Assess quality processes and identifies opportunities to improve outcomes for clients, families, and programs.
• Manage and resolve client/consumer complaints in a timely and professional manner.
• Collect, analyze, and maintain data related to client satisfaction and program performance.
• Translate data insights into clear reports that inform decision-making.
• Develop training materials and provide education to staff and providers based on identified trends and needs.
• Collaborate with internal teams to document, investigate, and report incidents in accordance with regulatory requirements.
• Participate in quality management activities, including the review and investigation of serious reportable incidents.
• Support compliance with HIPAA and assist the Compliance Officer in maintaining regulatory standards. Represent the agency on internal and external committees, as assigned.

Education/Experience

• Bachelor’s degree in human services or a related field, or an Associate’s degree with relevant experience.
• Experience in a human services or nonprofit setting required, with preference for programs regulated by OMH, OCFS, DOH, or similar agencies.
• Experience applying regulatory requirements with a focus on compliance and quality improvement strongly preferred.
• Valid NYS Drivers License required

Duties & Responsibilities

• Assists in the development of the treatment plan and the identification and implementation of behavioral rules and consequences.
• Monitors, analyzes, and collaborates with teachers, therapists, other mental health staff and students in developing, implementing and monitoring individual student academic and behavioral progress and goals.
• Monitors student behavior in classroom setting based on information gathered and observed for each assigned student.
• Participates in program development, case management and supervision.
• Assists in setting limits with compassion.
• Directs students to use positive behaviors for success in the classroom and with diverse teaching styles.
• Utilizes appropriate interventions designed to help students practice coping skills, achieve academic success and eventually apply for transition back to “home” school.
• Designs, conducts and/or assists in group activities, including recording progress notes for each group and supervises lunchroom and recess, when assigned.
• Assists teachers in classroom management including: Assists Clinicians by sharing information, Meets with administrators in determining students individual educational and therapeutic goals, Supports building social interactions within a school and local community.
• Adheres to best practices in professional ethics and boundaries.
• Evaluates crisis situations and escalated behaviors and provide appropriate interventions and support.
• Obtains behavior modification by using specific behavior management techniques.
• Additional duties may be assigned on an as needed basis.

Education/Experience

• Associates Degree in Education, Special Education, Psychology, Social Work, or related field and four years relevant experience. – OR --
• Bachelor’s Degree in Education, Special Education, Psychology, Social Work, or related field required with at least two years relevant experience in traditional and non-traditional youth service setting required.
• Additional professional development in specialty areas helpful.
• Experience working with students with severe emotional and behavioral problems required. Ability to adjust to student, staff, and program needs.

Duties & Responsibilities

• Support permanency planning efforts by working collaboratively with families, agency personnel and OCDFCS to prevent foster care placement, expedite safe reunification when placement occurs, and reduce the likelihood of re-entry into care.
• Conduct outreach to engage referred clients and families, assisting them in understanding agency philosophy, policies, and services.
• Maintain a caseload of 10-15 families, providing strength-based, family-centered, and culturally competent care and quality service to each family.
• Link clients and families to appropriate resources and services in a timely, coordinated manner. Maintain routine follow-up on linkages and referrals made.
• Review, create, and update service plans in collaboration with families, supervisors, and OCDFCS; submit revisions for approval prior to implementation.
• Schedules routine review meetings to update and discuss progress.
• Schedule and facilitate monthly team meetings with families, service providers, and other relevant stakeholders.
• Conduct at least 2 contacts per month (one home visit and one face-to-face contact) with each child/family on caseload.
• Serve as a liaison between client/family, OCDFCS, agency personnel, and community service providers as needed.
• Identify and utilize formal and informal community supports and networks to meet client/family needs.
• Maintain accurate, timely documentation and comprehensive client files in accordance with OCDFCS, ICAN, state and federal regulations.
• Attend all required meetings, court appearances, and conduct face-to-face client contacts as required.
• Participate in agency in-services, workshops, and seminars as required.
• Report incidents promptly and engage in quality improvement initiatives as directed by the supervisor.
• Travel within the county to meet clients in their homes, schools, or other relevant settings.
• Trainings as necessary and scheduled.
• Additional duties may be assigned, on an as needed basis.

Education/Experience

• Bachelor's Degree in Human Services or related field;
• Plus at least one year of experience working with youth and their families.
• Experience working in child welfare setting preferred.
• A valid NYS Driver's License is required.

Education/Experience

• Minimum 5 years of progressive leadership experience
• Bachelor’s degree in Business, Public Administration, Nonprofit Management, Public Policy, or related field (Master’s preferred)
• Demonstrated experience in business development, strategic partnerships, or statewide initiatives
• Experience working with government systems and public funding structures
• Background in nonprofit, behavioral health, or community-based organizations preferred
• Proven ability to negotiate high-level agreements and manage complex partnerships
• Strong strategic planning and systems-thinking skills
• Exceptional communication, presentation, and relationship-building abilities

Duties & Responsibilities

• Responsible for outreach and engagement to formally enroll referred children into the care management program.
• Conducts assessments, evaluates needs, establishes and maintains care plan and maintains referrals for enrollees. Ensures supports are in place inclusive of peer and family contacts.
• Develops Interim Plan of Care based on preliminary clinical information and assigned level that will identify linkages and services immediately required, based on information received from referral sources if applicable.
• Ensures all initial linkages are established and maintained.
• Collaborates with all services providers and establishes team communication plan.
• Monitors goals on a continuing basis and that team is communicating.
• Monitors and ensures that care plan is relevant to health home policies and procedures.
• Consults with family members and social supports to maintain support consistency.
• Advocates for additional services and linkages as appropriate.
• Maintains current care management documentation and information regarding care management activities within the required health IT system.

Education/Experience

• Bachelor's degree (B.A.) in human services or mental health field from a four-year college or university.
• At least two years experience in Human Services, primarily Mental Health and Substance Abuse.
• A valid NYS Drivers License is required.

Duties & Responsibilities

• Provide case contacts, which include home visits. Complete assessments, provide individual/family/group therapy, treatment planning, monitoring and crisis management.
• Address the clinical needs of the children and the complex needs of the entire family unit. Treatment interventions utilized by this team member must be individualized to the child and family, as well as evidence-based.
• Assist with providing therapeutic communication and interactions with youth/families for the purpose of alleviating symptoms or functional limitations associated with a child/youth’s behavioral health diagnosis, reversing or changing maladaptive patterns of behavior, encouraging personal growth and development, and supporting the child/youth’s capacity to achieve age–appropriate developmental milestones.
• Provides crisis response, which includes a rotating on call schedule amongst the ACT team members.
• Participation in daily morning team meetings and bi-weekly supervision.
• They must successfully complete the required ACT Institute trainings as well as obtain and maintain CANS certification

Education/Experience

• Professional License by the New York State Education Department is required and operating within the practitioner’s scope of practice as defined by New York State law. This license includes that of a licensed social worker (LMSW), licensed marriage and family therapist (LMFT), licensed mental health counselor (LMHC), or licensed creative art therapists (LCAT).
• At least 3-5 years of experience working with children and youth with significant emotional disorders, severe mental, emotional and behavioral impairments (commensurate with RTF or CR level of care), histories of hospitalization, and families with complex, multi-system needs, in crisis, with children in a mental health setting, or related experience.
• Experience with providing evidence-based treatments and familiarity with evidence-based practices is crucial to this role.
• Valid NYS Drivers License required

Duties & Responsibilities

• Conduct mobile outreach and create client service engagement opportunities for homeless individuals and families on the streets in absence of other Street Outreach workers
• Responsible for directing the team as they conduct crisis response and intervention, shelter referrals, and linking families with the appropriate destination for continued services, including referral to and/or enrollment in the CoC’s Coordinated Entry System and linking individuals and families with the appropriate level of housing and services.
• Collaborates and acts as liaison with other homeless services providers and community resources to facilitate access to the continuum of community services including, basic needs, food, clothing, shelter, hygiene, and laundry; housing assistance; substance abuse education and treatment.
• Ensures accurate data entry in both internal electronic health record and external database systems.
• Provides support and guidance as the team assists clients in obtaining housing readiness documentation such as ID, social security card and income verification.
• Ensures the team is maintaining complete client records, daily activity logs, mileage logs, and other reports as directed.
• Attend team meetings, case conferences, training workshops and community meetings as needed.
• Work in close partnership with the Mohawk Valley Housing and Homeless Coalition Planning Office. This includes participating actively in Mohawk Valley Housing and Homeless Assistance Coalition Plenary Meetings and assisting with the annual HUD Point-In-Time count.
• Assist with screening of potential program participants for Rapid Re-housing programs which may include VI--SPDAT.
• Ensures that the team is trained and follows safety protocols for community street outreach.
• Completes all reporting requirements in a timely manner and in accordance with all contract requirements.

Education/Experience

• Bachelor's Degree in Social Work with a year or more working experience in a human service field or related field or an Associate Degree in a human service field.
• 2 or more years of social services experience working with persons and families who are homeless or who have experienced homelessness or a high school diploma/GED and 5 years experience working with persons and families who are homeless or who have experienced homelessness.
• A valid NYS Driver's License is required.

Duties & Responsibilities

• Responsible for engagement with adults in the care management program.
• Conducts assessment, evaluates needs, establishes and maintains care plan and maintains referrals for enrollees. Assures supports are in place inclusive of peer and family contacts.
• Develops Interim Plan of Care based on preliminary clinical information and assigned level that will identify linkages and services immediately required, based on information received from referral sources if applicable.
• Ensures all initial linkages are established and maintained.
• Collaborates with all services providers and establishes team communication plan.
• Monitors goals on a continuing basis and that team is communicating.
• Monitors that care plan is relevant to health home policies and procedures.
• Consults with family members and social supports to maintain support consistency.
• Advocates for additional services and linkages as appropriate.
• Maintains current care management documentation and information regarding care management activities within the required health IT system.
• Maintain Health Home Plus caseload of 15-20 clients.
• Provide Care Management services to Health Home Plus members with recent homelessness, recent incarceration and/or frequent impatient hospitalizations.
• Conduct: minimally two face to face client contacts per month with two collateral contacts as well as supporting the client with any referrals for other supported services.
• Participate in all required Health Home Plus trainings and Supervision required for Health Home Plus Care Management.
• Additional duties my be assigned, on an as needed basis.
• A Credentialed Alcoholism and Substance Abuse Counselor (CASAC) and two years of relevant experience.

Education/Experience

• A Master's degree in one of the qualifying fields and one-year of experience, OR
• A Bachelor's degree (B.A.) or higher in any field with three years of experience, or two years of experience as a Health Home Care Manager serving SMI or SED population; OR
• Qualifying Fields: Degrees featuring a major or concentration in: social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation, recreation therapy, counseling, community mental health, child and family studies, sociology, speech and hearing or other human services.
• A valid NYS Driver's License is required.

Duties & Responsibilities

• Canvas designated zones or other areas that have been identified and assigned by Supervisor.
• Visits high risk participants (must have a minimum of six in person contacts per month) to assist with overcoming any identified obstacles.
• Works with both victims and perpetrators of crime (who are often victims themselves) to provide connections to services.
• Meets with high risk youth involved in the program to set goals with an emphasis on providing educational and job opportunities. Additional services may include connection to substance use treatment, education and college prep, resume building, job readiness skills, anger management groups and positive life skills groups.
• Works with community stakeholders to educate the community about violence.
• Mediates conflicts that could lead to violence in target area.
• Engages the community, religious organizations/clergy, and local businesses through rallies and special events.
• Participates in weekly one on one supervision with management.
• Participates in weekly staff meetings.
• Enters daily log, case notes, and mediations in SNUG database.

Education/Experience

• High school diploma or general education degree (GED); or two to four years related experience and/or training; or equivalent combination of education and experience.
• Must have lived experience with background similar to the high risk youth being served by this initiative.
• Preferable that the applicant live in the targeted community and be known to the target population.
• A valid NYS Driver’s License is required.

Duties & Responsibilities

• Develop and implement effective recruitment strategies to attract qualified candidate for employment and internships.
• Utilize various sourcing methods, including but not limited to job boards, social media, professional networking events, and employee referrals.
• Assist in building and maintaining a pipeline of potential candidates for future job openings.
• Organize and attend job fairs, campus recruiting events, local networking and community events.
• Will review resumes and applications to identify qualified candidates as needed (if confirmation of hard requirements for a position is needed).
• Conduct initial phone screens to assess candidate qualifications (as needed and determined by program and position).
• Responsible for collecting and reviewing all internship applications, for internal and external candidate placement.
• Will work with agency program leaders to understand needs and opportunities for agency placement, per semester.
• Coordinate interview scheduling with program leaders and potential candidates.
• Coordinate all pre-internship onboarding and necessary paperwork, ensuring interns are ready to start by the beginning of their placement.
• Assist assigned supervisors in completing evaluations and other documentation, as required by the intern’s college/university.
• Responsible for efficiently tracking all internship placements on an annual basis, including but not limited to application deadlines, required hours for interns, supervisors and programs assigned to.
• Will build and maintain partnerships with representatives from local/regional universities and colleges to understand their needs, communicate ICAN program needs and place interns appropriately.
• Will assist in building the ICAN Internship policy and continually improving the policy as the agency grows.
• Ensure a positive candidate experience by providing timely feedback and communication.
• Guide candidates through the recruitment process, from initial contact to onboarding, as needed and in conjunction with the Human Resources team.
• Partner with and proactively communicate with hiring managers and/or Directors to understand their staffing needs and develop effective recruitment plans for their program needs.
• Collaborate with local employment agencies, colleges, universities, and other potential resources to help promote ICAN career and internship opportunities.
• Provide regular updates to the Director of Human Resources on recruitment progress.
• Collaborate with the Director of Human Resources to ensure alignment between recruitment and overall HR strategies.
• Support the Human Resources Manager in maintaining accurate and up-to-date records, including internal and external job postings and applications, in the applicant tracking system (ATS).
• Generate recruitment reports and metrics to track performance and identify areas for improvement.
• Ensure recruitment practices comply with all relevant employment laws and regulations, including federal, state, and local employment laws and regulations, as well as ICAN company policies.
• Maintain accurate and up-to-date records in the applicant tracking system (ATS).
• Assist with managing the recruitment budget and allocating resources effectively.
• Assist with additional projects and/or duties as required by management of the Human Resources department, on an as needed basis.
• Occasional travel is required. This will include (but not limited to) local travel between worksites, travel to recruiting events, career fairs, local/regional colleges and universities, ICAN tabling events, community events, etc

Education/Experience

• Bachelor’s Degree in Human Resources, Business Administration, or related field preferred.
• At least two years of Human Resource or related experience preferred.
• Minimum of 2 years of direct experience in recruitment or talent acquisition, preferably in the non-profit sector.
• An equivalent combination of education and experience will also be considered.
• A valid NYS Driver's License is required.

Duties & Responsibilities

• Oversee review, drafting, and negotiation of contracts across government, vendor, partnership, grant, consulting, and service agreements.
• Collaborate with leadership and review policies and procedures as they relate to legal compliance and risk.
• Identify legal and financial exposure, advising leadership on liability, indemnification, insurance, termination, and operational alignment.
• Partner closely with Finance to ensure contractual commitments reflect financial and operational realities.
• Lead legal oversight of commercial leases, site expansions, relocations, acquisitions, and capital projects.
• Conduct due diligence in regard to capital projects, community partner collaborations, governmental agency regulations, and other new project matters.
• Coordinate with external real estate counsel as needed.
• Provide ongoing legal counsel to executive leadership and the board.
• Advise on new programs, social enterprise initiatives, and geographic expansion.
• Monitor and assess regulatory and compliance risks affecting operations and governance.
• Identify and mitigate organization-wide legal risks through policy development and internal controls.
• Support outside counsel and Human Resources on employment-related matters.
• Oversee litigation management and outside counsel relationships.
• Align insurance coverage with overall risk profile.
• Collaborate cross-functionally with executive leadership, finance, HR, operations, and program teams.
• Build internal legal literacy and governance processes to strengthen decision-making and risk awareness.

Education/Experience

• Juris Doctor (JD) from accredited law school.
• Licensed and in good standing to practice law in New York State.
• Minimum 5+ years of relevant legal experience.
• Significant experience in: Contract drafting and negotiation, Commercial lease review, and Regulatory compliance.
• Strong ability to translate legal language into practical operational guidance.
• Proficiency in Microsoft Office Suite, Google Suite, and Word Document Processing.
• Experience advising senior leadership or non-profit boards.
• Valid driver’s license. Ability to attend off-site meetings and events as required.
• Experience in nonprofit or human services environments.
• Familiarity with New York State government contracts.
• Experience supporting multi-site or multi-entity organizations.
• Background in real estate transactions or commercial leasing.
• Exposure to social enterprise or subsidiary structures.
• Ability to read and interpret reports, funding guidelines, and media correspondence. Strong writing and editing skills. Ability to speak effectively before stakeholders, partners, and media outlets.

Duties & Responsibilities

• Responsible for outreach and engagement to formally enroll referred children into the care management program.
• Conducts assessments, evaluates needs, establishes and maintains care plan and maintains referrals for enrollees. Ensures supports are in place inclusive of peer and family contacts.
• Develops Interim Plan of Care based on preliminary clinical information and assigned level that will identify linkages and service immediately required, based on information received from referral sources if applicable.
• Ensures all initial linkages are established and maintained.
• Collaborates with all services providers and establishes team communication plan.
• Monitors goals on a continuing basis and that team is communicating.
• Monitors and ensures that care plan is relevant to health home policies and procedures.
• Consults with family members and social supports to maintain support consistency.
• Advocates for additional services and linkages as appropriate.
• Maintains current care management documentation and information regarding care management activities within the required health IT system.

Education/Experience

• Bachelor's Degree (B.A.) in human services or mental health field from a four-year college or university.
• At least two years experience in Human Service, primarily Mental Health and Substance Abuse.
• A valid NYS Driver's License is required.

Duties & Responsibilities

• Provide clinical services to 2-3 families at a time, conduct up to daily meetings with each child/youth and family.
• Provide crisis intervention and stabilization.
• Conduct intensive outreach to client and family.
• Screen and assess clients for social determinants of health, mental health, trauma, risk, and substance use.
• Assess client and develop a Treatment Plan.
• Develop and facilitate service delivery.
• Coordinate treatment plans with collateral service providers.
• Maintain complete case management records.
• Provide on-call rotation duties and coverage as needed.
• Other related duties within the scope of the position as assigned by the Supervisor.
• Assists with additional projects and/or duties as needed.

Education/Experience

• MSW, or Masters in Psychology or Human Services and Licensed Mental Health provider -OR- Unlicensed with a Masters or Bachelor’s Degree with at least one year of relevant experience in community based mental health or case management.
• Experience working with children and youth in crisis situations.
• Experience in utilization of trauma-informed practices.
• Experience working with children and adolescents.
• Experience delivering Evidence-Based Interventions to children and adolescents.
• Comfortable traveling to and working in families’ homes and communities.
• Ability to be proactive and have relentless commitment to shared treatment planning and shared decision-making.
• Demonstrated ability to engage hard-to-reach populations as well as families and youth impacted by trauma, poverty, complex stressors, violence, mental health, etc.
• Excellent oral and written communication skills.
• Must possess a valid NYS driver’s license

Duties & Responsibilities

• The HF Resource and Support Specialist identifies, recruits and interviews families in their home to determine level of risk, obtaining informed consent from the family and referring families to appropriate resources (including home visiting services).
• Provide interventions/referrals that are family centered and strength based directed at establishing a trusting relationship.
• Maintain a caseload and conduct regular home visits with families to assist them in strengthening their parent-child relationship.
• Assist parents in improving their skills to optimize the home environment, improving the family support system and increasing the family’s ability to problem solve and assume the role of advocate for themselves and their children.
• Assures that all records are accurate and up-to-date. HFRSS will utilize a computer and other office equipment to gather, record, retrieve, collate, copy, and disseminate information.
• Attends center meetings, case reviews, staff meetings, parent meetings, in-services, tabling events, supervisions, and other meetings/trainings as directed.
• Responsible for assisting the family in establishing goals and a plan for accomplishment of these goals.
• Responsible for assessing realistic short term and long-term goals for normal growth and development of target children.
• Responsible for working flexible hours to meet the needs of working families and availability for emergency situations.
• Establish and maintain personal and programmatic boundaries, while providing supportive services.
• Offer strong interpersonal skills and the ability to relate to individuals who may not share basic commonality including value system and behavior norms.
• Maintain confidentiality of all acquired information.

Education/Experience

• A high school diploma/GED with experience working with, or assisting, at-risk children and families in a community setting.
• Knowledge of infant and child development is preferred.
• Valid Driver’s License and reliable transportation is required.

Duties & Responsibilities

• Responsible for activating exhibits and inspire learning through museum programs, such as arts and crafts, music, drama, physical movement, storytelling and cooperative games.
• Assist with facilitating school visits, summer camps, private events and community outreach with the Mobile Museum.
• Perform unloading and loading of vehicle, set-up and break down of exhibits and activities specific to Mobile Museum programs and events.
• Participate in routine checks, monitor exhibits, reset props, remove unsafe objects, support basic maintenance and cleaning, and report needs to management.
• Proactively engage guests and initiate conversations to provide positive, active engagement of children and families with exhibits and programs.
• Ensure appropriate exhibits and supplies are secured in the vehicle based on each event or location.
• Communicate with management when supplies are needed.
• Ability to calmly and effectively handle emergency situations.

Education/Experience

• Applicants must be 18 years of age or older.
• Minimum High School Diploma or equivalent preferred, but not required.
• Experience working with a child/family audience in a customer service environment or similar role (this includes relevant paid and unpaid work/volunteer/community work).
• Course-work in Early Learning or Childhood Development (0-10 years old) a plus.
• Experience working or volunteering with children in an educational or recreation setting.
• Valid NYS Driver's License is required or Reliable Transportation.

Duties & Responsibilities

• Conducts electronic, phone, mail and in-person outreach to search for, locate and engage consumers.
• Conducts calls to engage prospective clients in a discussion around Health Home program benefits and enrollment.
• Conducts home visits.
• Reports to the Outreach Supervisor. Works with the Outreach Supervisor to schedule appointments to enroll prospective clients into the Health Home program.
• In collaboration with other care management staff, helps members identify and participate in community-based activities/resources that support their physical or behavioral health as part of their individual care plan.
• Assists clients with scheduling appointments as requested by the Outreach Team or Adult Care Coordinators.
• Completes detailed written records of contact with clients in a timely manner utilizing electronic record systems.
• Participates in team meetings and report any issues affecting compliance, engagement and enrollment.
• Completes Assessments and or Eligibility Documentation needed for Enrollment in the program.
• Supports the Adult Health Home program by holding a caseload if necessary to meet the needs of the program and support Adult Care Coordinators.
• Supports Outreach and Engagement with community events and / or referral sites.
• Achieves an engagement rate comparable or above industry standard.
• Other duties may be required, on an as needed basis.

Education/Experience

• Bachelor’s Degree in Human Services, Social Services, Psychology or related field.
• Minimum of 2 years of relevant, related experience in the field is required.
• Valid NYS Drivers License required