Program Overview
Human Services organizations have enough to do! Focus on your mission and let ICAN support and transform your day-to-day operational needs. Free your team from administrative burdens and let us help you do your BEST work!
What are Managed Services?
Bringing it down to the basics, Managed Services are essential operational and administrative functions that organizations outsource to experts, allowing them to focus on their mission while ensuring efficiency and compliance. Services offered can represent a wide variety of expertise – most commonly IT, but expanding to finance and bookkeeping, marketing, grant writing and more. For the organization in need of services, it reduces costs, improves service quality and frees up internal resources.
What are the benefits?
You focus on what YOU do best! - Your team doesn’t get bogged down in routine tasks. You do your strategic and mission-focused work and leave the administrative needs to us.
Access specialized expertise exactly when you need it – Managed services are good for teams that lack time, particular skills or the internal expertise to manage certain business functions.
Cost savings – Not only will there be savings on salaries, fringe benefits, training, equipment, etc. but costs can also be predictable which is helpful for budgeting and planning purposes.
Reliability – There is clarity in what to expect and when to expect it. ICAN can focus on delivering our specific service for you.
Why work with ICAN?
ICAN is an established, innovative agency with over 300 staff and strong internal administrative departments. For many years, our leadership team has been sought out for assistance and advice on how we handle everything from daily operations and program details to capital campaign implementation and overall agency growth.
ICAN provides comprehensive Managed Services for ICAN’s Independent Practice Association (IPA), supporting operational efficiency through expert administration of Electronic Health Records (EHR), Compliance, Quality Improvement, Contracting and Credentialing, and Finance and Billing. These services ensure that ICAN IPA and its network providers maintain regulatory compliance, streamline workflows, and optimize financial performance while focusing on delivering high-quality care.
In our community, ICAN is trusted, has expertise, is “doing the work” and has a long history with Manager Services relationships.
In 2017, we entered into a Managed Services Agreement with the Utica Children’s Museum, providing them with operational support and marketing/development services. The result has been the stabilization and continuation of a beloved community asset AND the creation of a brand new museum, which will be co-located with ICAN in South Utica.
Before that, programs from Family Nurturing Center (Healthy Families, Nurturing Parenting Program and Evelyn’s House) were brought under the ICAN umbrella and continue to thrive and greatly impact families.
What is the process like?
Just like no non-profit is exactly alike, no Managed Services proposal will be either – a customized solution will be proposed to you before putting a formal process and agreement in place.
Step 1: Initial Consultation
We start with an in-depth conversation to understand your organization's mission, needs and challenges.
Step 2: Needs Assessment
Our experts review your current operations and identify areas where additional support could help you fill the gaps and operate more efficiently.
Step 3: Tailored Proposal
We provide a customized set of recommendations and a plan for integrating Managed Services into your organization.
Step 4: Implementation & Onboarding
Once the plan is finalized, we work closely with your team to onboard services smoothly. This includes setting up necessary systems, introducing key contacts, and ensuring a seamless transition.
Step 5: Ongoing Support
Our team continuously monitors and refines the services to ensure efficiency and long-term success. We provide regular check-ins, performance evaluations, and adjustments as needed to keep your organization running smoothly!
Services
It’s as much or as little as you need when it comes to our varied ala carte services. We have some listed below to get you started on how ICAN can support you.
Human Resources Management
- Recruitment and onboarding
- Employee benefits administration
- Performance management and staff training
- Compliance with labor laws
Bookkeeping and Financial Management
- Accounts payable and receivable
- Budgeting and financial forecasting
- Financial reporting and payroll processing
- Tax preparation, compliance and sales tax returns
Grant Writing and Management
- Grant research and proposal writing
- Compliance reporting and fundraising strategies
Strategic Planning
- Organizational strategic plans
- SWOT analysis and goal setting
- Market and industry analysis
Compliance and Risk Management
- Policy and procedure development
- Risk assessment, mitigation, and internal audits
IT Support and Management
- Network setup and maintenance
- Data security and backup solutions
- Help desk services and software implementation
Administrative Support
- Virtual assistant services
- Document management and office coordination
- Scheduling, event planning, and record-keeping
Marketing and Communications
- Social media management and content creation
- Website updates and email marketing campaigns
- Public relations and media outreach
Fundraising and Donor Management
- Development of fundraising strategies
- Donor database management and stewardship
Volunteer Management
- Recruitment and onboarding of volunteers
- Scheduling, training, and recognition programs
Program Development and Management
- Program design, evaluation, and improvement
- Stakeholder engagement and resource allocation
Succession Planning
- Interim leadership for key positions: ED, CFO, Clinical Officer, Program Officer
Administrative Training
- Microsoft Excel, Word, Canva, G-Suite, AI tools, and grant writing
Quality Improvement
- Program evaluation and impact assessment
- Process improvement and quality assurance