Career Opportunities

Duties & Responsibilities

• Provide strategic and operational leadership for community-based contracts and programmatic departments, ensuring alignment with agency mission, values, strategic priorities, and long-term organizational goals.
• Translate agency strategy into integrated program operations, workflows, and implementation priorities across community-based service areas.
• Directly supervise, coach, and support Program Managers to ensure accountability, strong leadership, quality implementation, staff development, and consistent program performance.
• Ensure community-based programs are implemented effectively and achieve intended outcomes while maintaining a strong commitment to family-centered, strengths-based, and trauma-informed practices.
• In partnership with VP of Community Services, serve as a liaison with state DCJS partners, local funders, and referral partners to maintain strong, collaborative working relationships and effective contract implementation.
• Represent the agency and department in the broader community, including coalitions, planning efforts, task forces, and interagency collaborations.
• Ensure contractual obligations, reporting requirements, and performance expectations are achieved.
• Support and maintain collaborative relationships with stakeholders to improve continuity of care, service access, and systems coordination.
• Utilize programmatic data analytics to identify trends, gaps, opportunities, and emerging community needs and implement strategies to improve outcomes and quality performance.
• Maintain oversight of program compliance, incident management, quality assurance activities, documentation standards, audits, and corrective action planning in partnership with the Vice President of Community Services and Quality Improvement team.
• Ensure adherence to agency policies, contractual requirements, and applicable local, state, and federal regulations.
• Present program accomplishments, risks, needs, and improvement opportunities to senior leadership through data-informed reporting.
• Collaborate with the Vice President of Community Services and Finance Department to develop, monitor, and manage budgets and fiscal performance.
• Monitor program expenditures, staffing patterns, contract utilization, and resource allocation to support financial sustainability and quality service delivery.
• Participate in budget planning, contract implementation, and program sustainability efforts.
• Make operational and staffing recommendations to maintain fiscal responsibility while achieving contractual and programmatic goals.
• Partner closely with Human Resources and VP of Community Services to support recruitment, onboarding, retention, employee engagement, workforce planning, performance management, and personnel matters.
• Serve as a culture ambassador by proactively supporting, protecting, reinforcing, and modeling agency mission, values, and culture across teams and departments.
• Promote a culture of accountability, collaboration, inclusion, professionalism, continuous improvement, and psychological safety.
• Participate actively in agency-wide initiatives, strategic planning efforts, and cross-department collaboration to strengthen organizational alignment.

Education/Experience

• Bachelor’s degree in Social Work, Human Services, Public Administration, Public Health, Psychology, Counseling, or related field required.
• Minimum 3 years of supervisory or management experience, preferably overseeing leaders or multidisciplinary teams.
• Experience working collaboratively with state and local funders, county systems, and community stakeholders strongly preferred.
• Strong strategic thinking, relationship-building, communication, organizational, and change management skills.
• Ability to interpret and utilize data to drive decision-making and strengthen outcomes.
• A Valid NYS License is required