Career Opportunities
Explore opportunities here if you are interested in joining our team in helping to keep families together. We strive to provide our employees with an experience that is enjoyable, supportive and rewarding in many ways.
-
Social Care Network Specialist (Rome Health)
Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time Social Care Navigator position within Rome Health Hospital.
The Social Care Navigator (SCN) will be at the forefront of human-centered care, connecting Medicaid-eligible members to vital non-medical services from housing and nutrition to transportation and emotional well-being that can dramatically improve their quality of life. The Specialist will adhere to and promotes the philosophy and mission of the agency by performing the following duties and responsibilities.
Salary: The annual salary range is $43,000 to $45,000. This range is an estimate based on an applicant’s skills and experience. This is a non-exempt position, paid at an hourly rate.
35-hour workweek; Monday- Friday.
This is an in-office position.
*Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.
Duties & Responsibilities
- Be the First Connection: Serve as the primary contact for Medicaid members by making outbound (cold) calls and conducting comprehensive assessments using the Unite Us platform to uncover Health-Related Needs (HRSN).
- Guide with Purpose: Help members navigate life-changing service that address critical areas like food security, housing stability, and transportation access.
- Coordinate Care Seamlessly: Collaborate with ICAN teams and a statewide network of community-based organizations to ensure smooth service delivery and follow-up care.
- Support Through Change: Re-screen members after major life events and ensure their evolving needs are met.
- Amplify Outcomes: Provide regular reporting to the Director of Preventive Services and participate in case conferencing to track progress and improve coordination.
- Keep Learning: Participate in all required training and agency meetings to stay informed, connected, and empowered in your role.
- Additional duties may be assigned on an as needed basis.
Education/Experience
- Associate's degree or equivalent experience in social network, health services, or community engagement is required
- Applicants with lived experience navigating health care and human services is preferred, but not required.
- This role is self-contained within one platform and does not require prior knowledge of huma service or community resource. Comprehensive tools and workflows are built into the system to support success.
- We welcome candidates with experience in sales or outbound calling, customer service or call center environments, phone-based engagement or support roles, lived experience as a recipient of service
- A valid NYS Driver's License is required, with reliable transportation.
Employee Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401K Retirement Plan
- Paid Vacation Time
- Paid Sick Leave
- Paid Personal Time
- Paid Bereavement Time
- Paid Birthday Leave
- 9 Paid Holidays
- Tuition Assistance Program
- Employer Paid Life Insurance
- Long-Term Disability
- Employee Assistance Program
- Employee Wellness Benefit
- Longevity Awards
Interested applicants are invited to submit a letter of interest, resume and list of professional references at our ICAN Career Center.ICAN is an equal opportunity employer.Apply Now